Stephan (Oliver) Merckens

Projektleiter

Oststeinbek, Germany

Experience

Dec 2021 - Aug 2023
1 year 9 months

Product Owner

Specialization of TI/IT of various dialysis centers. Used tools: Internet, phone, mail, Confluence, Azure DevOps, DISweb, Microsoft Teams, Microsoft Office, FHIR. Tasks: Requirements engineering for implementing eRezept in existing PVS and web-based dialysis monitoring, implementation of KBV archive and exchange interface, creating user stories, stakeholder management, backlog maintenance, supporting developers in implementing user stories, reporting to management, conducting refinements

Apr 2021 - Present
4 years

Project Leader

Introduction of a patient data management system on 15 intensive care units of a church hospital chain. Used tools: Internet, phone, mail, Monday, Smenso, Microsoft Teams, Microsoft Office, Microsoft Outlook. Tasks: Project management and coordination of involved companies and departments of the client, creation of project plans, risk management, stakeholder analysis, monitoring compliance with KHZG criteria, Confluence, Microsoft Sharepoint, support in coordinating technical specifications

May 2020 - Nov 2021
1 year 7 months

Project Leader

Implementation/realization of electronic certificate of incapacity for work (eAU) for 5 health insurance companies. Used tools: Internet, phone, mail, Microsoft Project, Microsoft Office, AMSys, Microsoft Teams, GoToMeeting, Jira, Confluence, Microsoft Sharepoint. Tasks: Project management and coordination of subcontractors, preparation of acceptance tests by gematik GmbH, contribution to creation of security concept, operations manual and hazard analysis, project controlling

Jan 2020 - Dec 2021
2 years

Project Leader

Connection of various dialysis centers to infrastructure of nationwide active laboratory service providers. Used tools: Internet, phone, mail, Microsoft Project, Microsoft Sharepoint, xserve, DISweb, Microsoft Teams, Microsoft Office, FHIR. Tasks: Planning and execution of center inspections (approx. 150), assessment of current situation and determination of necessary measures, creation of project plans, coordination of service providers (laboratory, dialysis center, system integrator, LIS provider)

Jan 2019 - Sep 2019
9 months

Project Leader

Implementation of various digitalization projects of service providers in DACH region on behalf of a German SaaS/eHealth platform provider. Used tools: Internet, phone, mail, Microsoft Project, SCRUM, Jira, Confluence, Wrike, Microsoft Sharepoint, Microsoft Teams, Microsoft Office. Tasks: Acting as "firefighter" for partially very critical projects in implementation, organizing development with teams in Ukraine and Bosnia, coordinating connection of service providers (e.g. university hospitals in Germany and Switzerland) to client infrastructure, project organization, requirements management including specification creation, testing HL7 interfaces

Jul 2018 - Jan 2019
7 months

Project Leader/PMO

Implementation/initiation of various digitalization projects of Germany's largest statutory health insurance. Used tools: Internet, phone, mail, Microsoft Project, SCRUM, Jira, Confluence, Microsoft Sharepoint. Tasks: Preparation and follow-up of workshops or execution, significant design of initiation and planning phase of a cross-sector networking project, committee management, time, finance and risk controlling

Mar 2017 - Jun 2018
1 year 4 months

Project Leader

Implementation of electronic health record (eGA) in workflow of hospitals and other healthcare market participants. Used tools: Internet, phone, mail, Merlin Project, SCRUM, Jira, Confluence, HL7. Tasks: Assessment of current state, development of project plan, consulting clients regarding possible implementation strategies, ensuring timely delivery by contractors, client consulting, supporting clients with corporate communications necessary for eGA introduction, clarifying potential conflicts with data protection requirements

Feb 2017 - Feb 2017
1 month

Consultant/Resident

Support in creating dismantling plans for a supplier. Used tools: Internet, phone, Excel, mail. Tasks: Motivating production manager and team to meet delivery dates and reduce delivery backlogs

Jan 2016 - Apr 2017
4 months

Consultant/Project Leader

Support with EU funding acquisitions. Used tools: Internet, MacProject, phone, mail. Tasks: Technical description of features of an application for storing patient data, evaluation of possibilities for implementing features in other healthcare telematics contexts

Jul 2016 - Dec 2020
4 years 6 months

Consultant/Business Development Manager

Support of practice management/CRM system at various clinics/medical practices (part-time). Used tools: 4th Dimension, Metodikas Skalpell, MS Office, Mac OS X, Microsoft Windows 7, TeamViewer, Microsoft Remote Desktop. Tasks: Conducting assessments, conducting trainings, hotfixes, user support

Oct 2015 - Dec 2021
6 years 3 months

External Data Protection Officer

Various mandates as external data protection officer. Used tools: Verinice, MS Office. Tasks: According to §4f BDSG

May 2015 - Jul 2016
1 year 3 months

Project Leader

Rollout of basic equipment for using electronic health card in five hospitals in Germany's largest telematics project in healthcare. Used tools: Merlin (project management software), mail. Tasks: Assessment of technical and personnel conditions, organization of employee training, planning connector installations, coordination of various service providers at end customers

Nov 2014 - Apr 2015
6 months

Consultant/Business Development Manager

Introduction of CRM system at various clinics/medical practices. Used tools: 4th Dimension, Metodikas Skalpell, MS Office, Mac OS X, Microsoft Windows 7, TeamViewer, Microsoft Remote Desktop. Tasks: Customer acquisition, customer consulting, technical sales support, conducting assessments, conducting trainings, representative in Germany

Jan 2013 - Oct 2014
1 year 10 months

Consultant/Programmer

Various workshops on determining IT strategy. Used tools: FileMaker Pro, MS Office, Mac OS X, Microsoft Windows 7. Tasks: Definition of focus areas and milestones for further development of respective IT landscape, minor adjustments to existing database applications, integration of Apple computers into heterogeneous networks

Jan 2009 - Dec 2013
3 years

Consultant

Increasing efficiency of workflows within small medium-sized company with project planning. Used tools: FileMaker Pro, Visual Paradigm, Lean Management, MS Office, Mac OS X. Tasks: Increasing efficiency of internal administrative workflows, identification and elimination of cost drivers, saving two full-time positions in order processing, make-or-buy decisions, SWOT analyses

Dec 2008 - Aug 2009
9 months

Project Leader/Programmer

Design and implementation of various internet presences. Used tools: iWeb (html), Visual Paradigm, Adobe Dreamweaver (php), MySQL, Joomla, Drupal, Mac OS X. Tasks: Creating requirements profile including specifications in cooperation with clients, implementing specification requirements including programming and installation on client servers, implementing change requests, planning and monitoring rollouts

Mar 2006 - Dec 2009
3 years 10 months

Project Leader/Programmer/Database Designer

Individual programming of enterprise resource planning system with contract management and integrated CRM including planning and implementation/subsequent fine-tuning. Used tools: FileMaker Pro, Visual Paradigm, Mac OS X. Tasks: Creating requirements profile including specifications in cooperation with clients, implementing specification requirements including programming and installation on client server, implementing change requests, planning and monitoring rollouts

Mar 2006 - Dec 2009
3 years 10 months

Sales Manager

Various customer acquisition projects. Used tools: Phone, SerialMailer, CRM, Mac OS X. Tasks: Planning and execution of customer acquisition, creation of meaningful advertising materials (data sheets, brochures), training employees, introducing new concepts for acquiring new customers and retaining existing customers

Aug 2005 - Feb 2006
7 months

Account Manager

Various customer acquisition projects. Used tools: Phone, CRM, MS Office. Tasks: Sales of leasing financing for IT infrastructure (hardware and software). Acquisition of new customers, e.g. Volkswagen AG

Mar 2004 - Jul 2005
1 year 5 months

Key Account Manager

Various customer acquisition projects in system house industry. Used tools: Phone, CRM, MS Office. Tasks: Sales of IT solutions and consulting services, building network of customer contacts and supplier representatives, matching customer requirements and existing skills of client. Acquisition of new customers like Hapag Lloyd Container Line AG, Gruner + Jahr AG, Jungheinrich AG, Basler AG, Der Spiegel, Mummert Consulting AG, OTTO Group, Philips Deutschland AG, AOL Deutschland. Support of existing customers like STILL GmbH

Dec 2000 - Aug 2003
2 years 9 months

Business Development

Responsible interface between headquarters in San Francisco and German branch regarding implementation of new customer requirements. Used tools: MS Office, Windows XP, Mac OS X. Tasks: Coordination of service provider's operational departments in USA with customer specifications, testing new features before customer installation including approval

Dec 2000 - Aug 2003
2 years 9 months

Project Leader

Design of hosting solutions according to customer specifications for major telecommunications and banking customers. Used tools: MS Office, Windows XP. Tasks: Technical contact for all projects in hosting and CDN (including streaming) primarily for major customers like SAP, Heidelberger Druckmaschinen AG, Nokia Finland, ABN AMRO, Bertelsmann AG companies, Kirch New Media, Bertelsmann. Design of hosting solutions according to customer specifications, project management, needs analysis at customer, workflow analysis, responsible control of installation process, sales support (pre-sales), responsible interface between contractor headquarters in San Francisco and German branch regarding implementation of new customer requirements

Mar 2000 - Oct 2000
8 months

Customer Service Manager DACH

Planning, installation and configuration of WindowsNT servers for customer orders e.g. for use as file server for QPS editorial system. Used tools: Microsoft Windows NT, QPS, Mac OS System 7. Tasks: Implementation of specification requirements including programming and on-site installation, implementation of change requests

Jan 1998 - Feb 2000
1 year 2 months

Customer Service Manager DACH

Development of DataWareHouse module for ERP system to consolidate data from branch offices in headquarters. Used tools: Claris Emailer, AppleScript, Mac OS, Mac OS System 7. Tasks: Implementation of specification requirements including programming and on-site installation, implementation of change requests, planning and monitoring rollout at 14 locations

Dec 1998 - Aug 2000
1 year 9 months

Technical Sales

Responsible interface between headquarters in Minneapolis and German branch regarding implementation of new customer requirements. Used tools: MS Office, Mac OS X. Tasks: Coordination of service provider's operational departments in USA with customer specifications, testing new features before customer installation including approval

Jan 1998 - Dec 2000
3 years

Customer Service Manager DACH

Responsible control of installation processes at client and customers from PrePress sector to be integrated into application. Used tools: MS Office, MS Visio, Windows XP, Mac OS X. Tasks: Creating requirements profile including specifications in cooperation with clients, implementing specification requirements including programming and on-site installation, implementing change requests, planning and monitoring rollouts, key interface to operational departments of service provider in USA

Jan 1998 - Nov 2000
2 years 11 months

Customer Consultant

Integration of proprietary high-speed network/extranet into existing customer workflows. Used tools: Excel, Visio, Mac OS System 7. Tasks: Planning and monitoring on-site installation, leading project team of 3 employees, setting and monitoring project milestones, coordination with contractor in USA

Jan 1998 - Nov 2000
2 years 11 months

Customer Service Manager DACH

Personnel management of customer service employees (up to 10 colleagues). Used tools: MS Office, Mac OS X. Tasks: Disciplinary and technical supervisor of 4 employees, employee training

Jan 1998 - Nov 2000
2 years 11 months

Project Leader

Integration of proprietary high-speed network/extranet into existing customer workflows with project planning and final testing. Used tools: Cisco Router, Silicon Graphics, Ethernet, MS Office, MS Visio, Windows XP, Mac OS X, AppleScript. Tasks: Creating requirements profile including specifications in cooperation with clients, implementing specification requirements including programming and on-site installation, implementing change requests, planning and monitoring rollouts, key interface to operational departments of service provider in USA, leading project team, setting and monitoring project milestones

Jan 1998 - Nov 2000
2 years 11 months

Technical Sales

Workflow analysis in prepress companies. Used tools: MS Office, Mac OS X. Tasks: Creating requirements profile including specifications in cooperation with clients, implementing specification requirements including programming and on-site installation, implementing change requests, planning and monitoring rollouts, key interface to operational departments of service provider in USA

Jan 1997 - Dec 1998
1 year

IT Manager

Introduction of new ERP system in 12 branch offices. Used tools: Omnis 7, Omnis 5, Mac OS System 7, AppleScript. Tasks: Planning and monitoring rollout on over 400 computers at 14 locations, leading project team of 5 employees, setting and monitoring project milestones

Jan 1996 - Dec 1997
1 year

IT Manager

Individual customization of Omnis 5-based ERP system including necessary adaptations for Omnis 7. Used tools: Omnis 7, Omnis 5, Mac OS System 7. Tasks: Creating specifications in cooperation with client, implementing specification requirements including programming and on-site installation, implementing change requests, planning and monitoring rollout on over 400 computers at 14 locations

Jan 1992 - Dec 1992
1 year

Developer

Development of 4th Dimension-based practice solution. Used tools: 4th Dimension, 4D Write, 4D Calc, Mac OS System 7. Tasks: Creating specifications in cooperation with client, implementing specification requirements including programming and on-site installation, implementing change requests

Summary

Experienced project leader and product owner with a strong focus on healthcare IT and digital transformation. I specialize in managing complex projects, including the implementation of electronic health records, patient data management systems, and telematics infrastructure. My expertise includes requirements engineering, stakeholder management, risk analysis, and compliance with healthcare regulations such as KHZG and data protection standards. Skilled in agile methodologies (Scrum, PRINCE2), I excel at creating user stories, maintaining backlogs, and coordinating cross-functional teams. Proficient in tools like Jira, Confluence, Azure DevOps, and Microsoft Office, I ensure seamless communication and efficient project execution. I have a proven track record of delivering results in high-pressure environments, from integrating dialysis centers with laboratory services to implementing e-prescription systems. With certifications in project management (IPMA, PRINCE2), Scrum (PSM I, PSPO I), and data protection, I bring a structured yet adaptable approach to every project.

Languages

German
Native
English
Advanced
French
Elementary

Education

Oct 2019 - Present

Universität des Saarlandes (Medizinische Fakultät, Zentrum Allgemeinmedizin)

Gesundheitswissenschaften · Germany

Oct 2015 - Jun 2018

Technische Universität Kaiserslautern (Distance and Independent Studies Center)/ Universität Witten-Herdecke

Master of Arts (M.A.) · Management von Gesundheits- und Sozialeinrichtungen · Germany · 1,7

Oct 2006 - Jun 2010

Fachhochschule für Oekonomie und Management (FOM)

Diplom-Kaufmann (FH) · Wirtschaft · Germany · 2,2

Certifications & licenses

Certified Project Management Associate (IPMA Level D)

PM-ZERT

FHIR Workshop

ZTG GmbH

Datenschutzbeauftragter - Basic

ask Datenschutz

Linux-Systemadministration

innominate training gmbh

Certified Nurse (Krankenpfleger)

Gesundheitsamt Bonn

Microsoft Certified Professional - Supporting Microsoft Windows NT 4.0 Core Technologies

Microsoft/Trefe & Partner

PRINCE2 Practitioner

APMG

Professional Scrum Master (PSM 1)

scrum.org

Professional Scrum Product Owner (PSPO 1)

scrum.org