Agnieszka C. - Senior Scrum Master | FRATCH

en
de

Poland

Experience

Jul 2025 - Sep 2025

3 months

Senior Scrum Master

Centrum eZdrowia

Led a 41+ expert cross-functional unit delivering compliant national e-health solutions
Defined product vision and roadmap to increase digital adoption among patients and providers
Drove process redesign and behavioral nudges to boost engagement with online services
Established KPI and DORA dashboards to measure adoption and iteration speed
Aligned cross-functional delivery with OKRs
Partnered with senior leadership to ensure regulatory compliance and secure stakeholder buy-in

Jan 2025 - Aug 2025

8 months

AI Manager

Ubezpieczenia po ludzku

Used AI tools to automate and enhance social media content creation and engagement strategies
Implemented process improvements to streamline and optimize daily insurance agent operations

Dec 2024 - Mar 2025

4 months

Delivery Manager

Gootek.pl and NaLepszy.pl

Led cross-functional, agile teams to deliver business value to clients
Defined and prioritized product backlog, aligned product delivery with business objectives
Re-engineered business processes and implemented AI-driven SaaS solutions, cutting manual workload by 72%

Jun 2023 - Nov 2024

1 year 6 months

Senior Agile Coach

PAYBACK

Led implementation of AI-powered coupon personalization based on user behavioral data to increase engagement and purchase frequency
Facilitated A/B testing and data analysis to validate new personalization strategies
Co-created Product Center Domain Model enabling evidence-based decision making
Collaborated daily with three highly experienced international, multicultural cross-functional teams (31 experts)
Facilitated cross-team data discovery workshops to align data sources, KPIs, and ML model outputs

Mar 2023 - Jun 2023

4 months

Scrum Master / Agile Coach / IT Auditor

Medicover

Monitored product KPIs through data dashboards
Audited five crucial projects using DORA metrics
Improved decision-making speed
Provided daily support to two experienced cross-functional teams (23 experts)

May 2022 - Mar 2023

11 months

Agile Coach

ABB via Avenga

Planned and implemented SAP (ERP) in an Agile way
Managed and created one Product Owner role per team in the district
Collaborated closely with upper management, enabling data-driven decisions

Aug 2021 - May 2022

10 months

Kaizen Recruitment & Employer Branding Specialist / Agile Mentor in STX Academy

STX NEXT

Collaborated daily with IT teams
Removed impediments limiting value delivery
Co-initiated a grassroots initiative to help juniors, later evolved into STX Academy
Performed duties of a delivery manager for clients

Apr 2020 - Feb 2023

2 years 11 months

Kanban Consultant

Voucherify/Respective

Provided Scrum Master toolbox training, mentoring, and coaching
Collaborated with upper management to influence company strategy through data-driven decisions

Oct 2015 - Jul 2020

4 years 10 months

Strategic Advisor / Agile Consultant

Kartony24.eu

Conducted audits and process mapping
Collaborated with upper management
Provided training, mentoring, coaching, and recruiting support

Sep 2015 - Jun 2023

7 years 10 months

Owner, Consultant, Scrum Master, Agile Coach, IT Auditor

Zarządzanie po ludzku

Published "People-centered management" book available at Empik and Audioteka
Provided training, mentoring, and coaching personalized per user
Automated manual business processes with AI, achieving 72% workload reduction
Designed data dashboards to monitor product KPIs using DORA metrics
Conducted audits of five crucial projects to improve decision-making speed
Supported two experienced cross-functional teams (23 experts) daily

Dec 2014 - Sep 2015

10 months

Manager / Product Owner

Strategie Rozwoju Sp. z o.o. and Netesc LTD

Facilitated team meetings; provided training, mentoring, and coaching
Served as iOS game Product Owner
Managed recruiting and vendor relationships

Jul 2014 - Sep 2014

3 months

Team Leader

CEZ CARGO

Removed impediments and blocks to the team’s progress

May 2012 - Jun 2014

2 years 2 months

Project Management Specialist / Academic Teacher

Humanitas University

Controlled financial and accounting aspects of projects using Gantt charts
Monitored and conducted ongoing reporting on project implementation
Taught Law and Administration students

Languages

Polish

Native

English

Advanced

Education

Oct 2010 - Jun 2012

Jagiellonian University

Master · Law and administration · Kraków, Poland

Certifications & licenses

Professional Scrum With Kanban

Kanban University

LEAN In Practise

Professional Agile Leadership I (PAL I)

Mieszczanin INFORMATYKA

Professional Scrum Master I (PSM I)

Professional Scrum Master II (PSM II)

Theory Of Constraints (TOC) In Modern Company

Netesc

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