VP Product

• Led the overall product portfolio of the company, developing product strategies to achieve the vision by enabling Product led growth
• Built the product organization with 11 product managers and acted as a coach by facilitating different initiatives to integrate deep product management knowledge and achieve professional excellence in the team
• Incorporated different practices such as product design, user & market research, and discovery into the product development framework to create a customer-focused product
• Prioritized the long term product roadmap and empowered the teams to attain seamless delivery on all major milestones, contributing directly to North Star KPIs and increasing annual growth by 80%
• Sharpened the product KPIs in all product areas and incorporated a data-driven approach in building a robust and market appropriate product that met the needs of our target customers

• Focused on market evaluation, competitive landscape and potential launch of one of the key projects for Lidl
• Built the product/ IT team, set up product & system solutions involving third party service providers, and established processes within the project team, which was later dissolved for strategic reasons

Product Management:

• Managed products related to Order Management and Warehouse Operations across South East-Asia, ensuring efficient end-to-end fulfillment and on-time delivery for both Retail and Marketplace
• Automated the order verification process, thereby attaining annual cost savings of 150K US$
• Enhanced the warehouse processes, by introducing mobile devices in the operational processes and increasing the productivity by 25%
• Launched Cancelation Module for customer orders, reducing the CS Overhead by 25% on cancelation process
• Improved the Reverse Logistics by automating the return process chain that includes customer initiated web forms, back-end processing of returned items and refund processes, increasing NPS by 8 percent points

Product Leadership:

• Developed product roadmap, defined product KPIs and facilitated the team to streamline product development processes using agile methodologies
• Led and implemented Lead time project, an initiative promising customers on delivery time and offers differentiated shipping options, thereby saving 700K US$ in delivery cost

• Managed a global team of 25 onsite & offshore consultants in executing three critical business teams
• Identified and optimized several operational processes that led to an annual cost savings of US$1.47M
• Improved the performance of Real-time processing applications, thereby reducing processing time by 20%
• Set up Cross-Application training across the teams, leading to productivity gain of 15%

Systems Engineer - Team Leader:

• Functioned as a key consultant for Account Maintenance Portfolio Project, an effort to reduce US$1.2B costs
• Launched Optimus Gen-I, a cost-saving measure between TCS and Bank, generated annual savings US$ 100K

Assistant Systems Engineer - Technical Analyst:

• Leveraged the offshore team for an extended 15 hours daily support (15*5) for direct Customer resolutions
• Set-up a Process Improvement Project, leading to an annual savings of US$600K that helped Tata Consultancy Services to expand the business with BOA