Suba (Bagavathi arunachalam) Kanchana
Vice President, Product Management
Erfahrungen
Aug. 2021 - Apr. 2023
1 Jahr 9 Monaten Hamburg, Deutschland
Vice President, Product Management
Taxdoo GmbH
- Led the overall product portfolio of the company, developing product strategies to achieve the vision by enabling Product led growth.
- Built the product organization with 11 product managers and acted as a coach by facilitating different initiatives to integrate deep product management knowledge and achieve professional excellence in the team.
- Incorporated different practices such as product design, user & market research, and discovery into the product development framework to create a customer-focused product.
- Prioritized the long term product roadmap and empowered the teams to attain seamless delivery on all major milestones, contributing directly to North Star KPIs and increasing annual growth by 80%.
- Sharpened the product KPIs in all product areas and incorporated a data-driven approach in building a robust and market appropriate product that met the needs of our target customers.
Juni 2017 - Juli 2021
4 Jahren 2 Monaten Hamburg, Deutschland
Director, Product Management & Senior Product Manager
Deposit Solutions GmbH (now Raisin GmbH)
- Led different product verticals of the company’s core platform and devise product strategies to achieve the vision across the platform.
- Managed 8 product managers of relevant business verticals and motivated the team to deliver quality features.
- Developed product roadmap in coordination with internal and external stakeholders, and established methodologies for an effective working relationship with external banks and on-time delivery of features.
- Led 2 different scrum teams, managing the APIs and B2B platform, and supported the integration of client banks such as Deutsche Bank, FIL Fondsbank with multiple product banks using agile methodologies.
- Coordinated the launch of ‘Zinsmarkt’ product for Deutsche Bank and supported the strategic decisions to scale the platform, enabling it to become one of the biggest B2B channels in terms of AUA and revenue generator.
Jan. 2016 - Mai 2017
5 Monaten Berlin, Deutschland
Senior Product Manager
Lidl Stiftung & Co. KG
- Focused on market evaluation, competitive landscape and potential launch of one of the key projects for Lidl.
- Built the product/ IT team, set up product & system solutions involving third party service providers, and established processes within the project team, which was later dissolved for strategic reasons.
Nov. 2015 - Nov. 2016
1 Jahr 1 Monate Berlin, Deutschland
Senior Product Manager
Outfittery GmbH
- Led the team and managed products related to Buying, Customer Service, Finance and Operations processes.
- Launched the ERP Tool, NAV Dynamics and integrated the tool with payment service provider, thus streamlining the payment processes and coordinated the delivery of features following scrum ceremonies.
- Implemented multiple carrier project so customers could choose the preferred carrier for delivery, thus leading to annual savings of 800K € and increasing customer satisfaction index.
- Introduced differentiated fulfillment model for customer orders, reducing the annual operating cost by 200K €.
März 2013 - Okt. 2015
2 Jahren 8 MonatenRegional Product Manager, Ecommerce Operations
Rocket Internet GmbH, Lazada Group
- Product Management:
- Managed products related to Order Management and Warehouse Operations across South East-Asia, ensuring efficient end-to-end fulfillment and on-time delivery for both Retail and Marketplace.
- Automated the order verification process, thereby attaining annual cost savings of 150K US$.
- Enhanced the warehouse processes, by introducing mobile devices in the operational processes and increasing the productivity by 25%.
- Launched Cancelation Module for customer orders, reducing the CS Overhead by 25% on cancelation process.
- Improved the Reverse Logistics by automating the return process chain that includes customer initiated web forms, back-end processing of returned items and refund processes, increasing NPS by 8 percent points.
- Product Leadership:
- Developed product roadmap, defined product KPIs and facilitated the team to streamline product development processes using agile methodologies.
- Led and implemented Lead time project, an initiative promising customers on delivery time and offers differentiated shipping options, thereby saving 700K US$ in delivery cost.
Juni 2012 - Aug. 2012
3 Monaten Ho Chi Minh City, Vietnam
Entrepreneur-in-Residence (Vendor Manager)
Rocket Internet GmbH, Lazada Group
- Vertical head, led buying team, for 3 categories – Health & Beauty, Books and Sports.
- Forged business partnerships with more than 30 leading International and Vietnamese brands.
- Spearheaded the launch of Sports category with blue-chip brands and achieved 3-digit order sales in the first month followed by a growth of 800% in the consecutive month.
- Implemented growth measures to achieve revenue growth of 140% and sales-order growth of 160%.
Nov. 2004 - Aug. 2011
6 Jahren 10 Monaten Chennai, Indien
Vor OrtIT Consultant - Project Leader, Systems Engineer - Team Leader & Assistant Systems Engineer - Technical Analyst
Tata Consultancy Services Ltd
- Managed a global team of 25 onsite & offshore consultants in executing three critical business teams.
- Identified and optimized several operational processes that led to an annual cost savings of US$1.47M.
- Improved the performance of Real-time processing applications, thereby reducing processing time by 20%.
- Set up Cross-Application training across the teams, leading to productivity gain of 15%.
- Functioned as a key consultant for Account Maintenance Portfolio Project, an effort to reduce US$1.2B costs.
- Launched Optimus Gen-I, a cost-saving measure between TCS and Bank, generated annual savings US$ 100K.
- Leveraged the offshore team for an extended 15 hours daily support (15*5) for direct Customer resolutions.
- Set-up a Process Improvement Project, leading to an annual savings of US$600K that helped Tata Consultancy Services to expand the business with BOA.
Zusammenfassung
- Total of 17 years of professional work experience in various sectors such as E-commerce, Hi-Tech and Banking.
- More than 10 years of product management experience in E-commerce and FinTech industry, specializing in customer experience, operations, finance, deposit investments, open banking, and tax automation.
- More than 7 years of multi-dimensional experience in technology consulting for a US banking giant across 3 different countries encompassing project management, IT project implementation and software development.
Sprachen
Englisch
Muttersprache
Tamil
Muttersprache
Deutsch
Verhandlungssicher
Hindi
Fortgeschritten
Spanisch
Grundkenntnisse
Ausbildung
Sept. 2011 - März 2013
ESADE Business School
Master in Business Administration, Strategy, Management, Technology · Business Administration · Barcelona, Spanien
Sept. 2000 - Apr. 2004
Manonmaniam Sundaranar University
Bachelor of Engineering · Computer Science · Indien
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