Sreevalsan (M) S
Technical Program Manager
Erfahrungen
Technical Program Manager
DXC Technology Pvt Ltd (Formerly Hewlett Packard Enterprise)
- Led negotiations for territory's first large scale services contract resulting in a $1.5 million in services revenue, the account has increased to $5 million per year.
- Enforced a 100% elimination of unauthorized access incidents through the successful implementation of IAM and RBAC controls.
- Optimized the efficiency of the innovation identification process, realizing a 30% increase, and streamlined operations by reducing 3 full-time equivalent positions.
- Quantified the ROI for innovation projects, achieving a 15% return on investment.
- Elevated client satisfaction scores through innovative contributions, realizing a 30% increase in overall satisfaction.
- Transformed 80% of IT outcomes into tangible business benefits for clients, driving measurable value and impact.
- Achieved a 30% increase in the conversion rate of identified opportunities into actual business engagements.
- Discovered approximately 5 new business development opportunities during client forums, actively contributing to the growth in billing.
- Generated a 30% increase in opportunities, pro-actively contributing to the growth of the pipeline.
- Implemented automation tools resulting in a 70% improvement in the efficiency of reconciliation processes.
- Enhanced Cost-Per-Productivity (CPP) by implementing cost-saving initiatives, resulting in a 10% reduction in expenses while maintaining and improving service quality.
- Accelerated critical incident resolution by attaining a 30% reduction in average resolution time, and fortified root cause analysis accuracy and depth with an impressive 80% enhancement.
- Implemented automation tools leading to a ~20% reduction in manual effort in service status analysis.
- Propelled a 20% surge in CXO engagement, outperforming the metrics from the previous evaluation period.
- Uncovered 10% more upsell and cross-sell opportunities through a thorough understanding of client needs.
- Ensured that labor and technology costs align with the Plan of Record (POR) with a 100% accuracy rate.
- Streamlined technology costs with precision, achieving a 20% reduction in technology-related expenses.
- Built and executed a data-driven strategy for an enterprise user segment saving over $100,000 in Customer Experience expenses while improving customer satisfaction.
- Delivered a successful value of $300,000 as part of the Delivery Led Growth initiative for a client's technology refresh project.
- Assess current or future customer needs and priorities by communicating with customers, conducting surveys, or other methods to improve the Net Promoter Score by 10% YOY
Zusammenfassung
Seasoned Delivery Manager with over two decades of expertise in the service industry. Skilled in meticulous order planning and verification, backed by extensive knowledge of infrastructure support and budgeting without compromising quality. Committed to optimizing day-to-day efficiency and proficiently supervising team members for seamless operations.
Strategic Planning Process Optimization Value Realization Technical Roadmap Design Customer Focus Feedback Loop Development Presentation and Facilitation Client Relationship Management Technical Team Leadership Employee Evaluations Continuous Process Improvements Process Development Business Relationship Management Conceptual Thinking AWS & Azure Cloud Computing Python Microsoft Office Sharepoint OneNote database data analysis ITIL Power bi Windows Linux MySQL Visual Studio Excel
Awards & appreciations Best manager award innovation champion
Sprachen
Ausbildung
Directorate of Technical Education
Diploma · Electronics & Communication Engineering · Chennai, Indien · 76.8%
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