Rajkumar Elango

Entrepreneur

Bengaluru, Indien

Erfahrungen

Feb. 2019 - Bis heute
6 Jahren 5 Monaten
Bengaluru, Indien

Entrepreneur

Raj Hospitality Services & Chitraalayam Women's Clothing

  • Launched and managed cafes, restaurants, corporate catering services, and an online boutique.
  • Provided strategic direction and oversight, ensuring business growth and customer satisfaction.
Sept. 2016 - Jan. 2019
2 Jahren 5 Monaten
Bengaluru, Indien

Program Manager Merger & Acquisitions, Procurement Services

IBM India Pvt Ltd

  • Led seamless procurement integration during M&A activities, aligning with organizational and client objectives.
  • Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams.
  • Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency.
  • Oversaw service delivery excellence, improving client satisfaction and achieving business targets.
  • Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability.
  • Identified and built new income streams by scaling procurement capabilities and aligning with market demands.
  • Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions.
  • Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards.
Sept. 2009 - Juni 2016
6 Jahren 10 Monaten
Bengaluru, Indien

Technology Solutions Project Manager - Storage & Migrations

EMC² India Private Limited

  • Managed large-scale storage and migration projects, driving multi-million-dollar revenue streams while ensuring high-quality deliverables.
  • Demonstrated exceptional leadership by managing cross-functional teams, fostering collaboration, and delivering on project goals.
  • Successfully led end-to-end project execution for enterprise-level clients, ensuring seamless transitions and customer success.
  • Built and maintained high-class client relationships, driving repeat business and strengthening customer engagement.
  • Delivered consistent results in customer success management, achieving high satisfaction scores and positive client feedback.
  • Developed and mentored diverse teams, cultivating talent and aligning team goals with organizational objectives.
  • Proactively identified opportunities to optimize processes and solutions, enhancing operational efficiency and profitability.
  • Ensured adherence to project timelines, budgets, and SLAs, resulting in outstanding service delivery and client retention.
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten
Bengaluru, Indien

Multiple Roles in IT Infrastructure - Project Management, Service Delivery, Program Management

IBM India Private Limited

Held multiple roles including Client Engagement Manager, Transition & Transformation Manager - IT Infrastructure Management, Service Delivery Manager, Critical Incident Manager, and Network Services Delivery Lead. Responsibilities and achievements across these roles included:

  • Successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives.
  • Oversaw a diverse team of professionals, providing leadership, mentorship, and performance management to enhance team effectiveness and productivity.
  • Directed revenue streams for client accounts, ensuring profitability and driving business growth.
  • Built and nurtured high-performing teams, fostering collaboration and innovation to meet evolving client needs.
  • Established and maintained strong client relationships, leading to increased customer retention and repeat business.
  • Delivered tailored IT solutions by coordinating with cross-functional teams, aligning technical capabilities with client goals.
  • Conducted quarterly business reviews with clients, presenting performance metrics, revenue outcomes, and growth opportunities.
  • Implemented strategies to optimize operations, improve service quality, and achieve customer success.
  • Recognized for exceptional people management skills and the ability to drive client satisfaction and business outcomes.
  • As a results-driven IT Manager, managed Transition & Transformation of IT infrastructure services, ensuring seamless migrations, optimizations, and operational excellence.
  • Proven ability to design and execute large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and IT service transitions.
  • Adept at stakeholder management, risk mitigation, and process standardization, ensuring minimal disruption and maximum efficiency.
  • Skilled in aligning IT strategies with business objectives, driving continuous improvement, and leading cross-functional teams to deliver scalable and resilient IT environments.
  • Expertise in IT Infrastructure Transition & Transformation.
  • Expertise in Service Delivery & Process Optimization.
  • Expertise in Cloud & Data Center Migrations.
  • Expertise in ITIL & IT Service Management (ITSM).
  • Expertise in Risk & Change Management.
  • Expertise in Vendor & Stakeholder Management.
  • Expertise in Business & IT Alignment.
  • Managed end-to-end service delivery for enterprise clients, ensuring adherence to SLA metrics and exceeding client expectations.
  • Oversaw a team of technical professionals, fostering a collaborative and high-performance culture to deliver seamless IT services.
  • Monitored and optimized operational processes, reducing downtime and enhancing system efficiency.
  • Played a key role in revenue oversight, ensuring cost-effective service delivery while driving profitability for the organization.
  • Built and maintained strong relationships with stakeholders, ensuring alignment with business goals and client satisfaction.
  • Led incident and problem management processes, minimizing disruptions and implementing preventative measures.
  • Spearheaded continuous improvement initiatives to elevate service quality and operational standards.
  • Conducted regular client reviews, providing insights into performance, service enhancements, and future strategies.
  • Recognized for exceptional leadership, team-building, and ability to deliver results in high-pressure environments.
  • Managed large teams, fostering a culture of continuous improvement and operational excellence.
  • Led the resolution of high-severity IT incidents, minimizing downtime and ensuring business continuity across critical operations.
  • Managed cross-functional teams to rapidly diagnose, address, and resolve technical issues in high-pressure environments.
  • Acted as the single point of contact during major incidents, ensuring timely and clear communication with stakeholders, including senior leadership and clients.
  • Oversaw root cause analysis and implemented preventive measures to mitigate recurrence of critical incidents.
  • Established and refined incident management frameworks, streamlining response times and enhancing overall efficiency.
  • Collaborated with service delivery teams to ensure alignment with SLA commitments and client expectations.
  • Conducted post-incident reviews and delivered actionable insights to improve system resilience and reliability.
  • Demonstrated strong leadership and decision-making skills during crises, ensuring swift resolution and maintaining client trust.
  • Directed the delivery of end-to-end network services, ensuring alignment with organizational goals and client requirements.
  • Led a team of network engineers and technical professionals, fostering collaboration and driving operational excellence.
  • Oversaw the design, implementation, and maintenance of complex network infrastructures to support business-critical applications.
  • Managed large-scale projects, including upgrades, migrations, and deployments, ensuring timely delivery and adherence to budgets.
  • Monitored network performance, identified bottlenecks, and implemented solutions to optimize reliability and scalability.
  • Built and maintained strong client relationships by delivering exceptional service and addressing concerns proactively.
  • Ensured adherence to service level agreements (SLAs) while driving continuous improvement in service delivery processes.
  • Provided strategic insights on network trends and innovations, positioning the organization for future advancements.
Jan. 2004 - Juni 2005
1 Jahr 6 Monaten
Bengaluru, Indien

Network Technical Service Executive - Process Trainer/Quality Analyst

Mphasis India Private Limited

  • Delivered technical support and troubleshooting for network-related issues, ensuring high-quality service delivery to clients.
  • Trained new and existing employees on process standards, technical protocols, and best practices, enhancing team efficiency.
  • Acted as a process trainer to streamline workflows and ensure adherence to operational guidelines.
  • Conducted quality audits and provided feedback to improve service delivery and maintain compliance with company standards.
  • Collaborated with cross-functional teams to identify and resolve recurring network and service delivery issues.
  • Monitored performance metrics to ensure alignment with service level agreements (SLAs) and client expectations.
  • Developed training materials and process documentation to support knowledge transfer and skill development across teams.
  • Ensured exceptional customer satisfaction through effective issue resolution and proactive communication.

Zusammenfassung

Dynamic IT leader with 21 years of comprehensive experience, including 16 years of multi-domain IT expertise. Proven track record in project management, service delivery, and client-centric solutions. Recognized for strong leadership, strategic thinking, technical acumen, and exceptional interpersonal skills.

  • Customer Service & Service Management
  • People Management & Employee Performance Enhancement
  • Customer Relationship Management & Client Service Management
  • Team Collaboration, Coaching, Mentoring, Training
  • IT Operations, Service Desks, Quality Assurance
  • Storage Management, Procurement Services, Vendor Management
  • Professional Services, Managed Services, Remote Infrastructure Services
  • Mergers & Acquisitions, Pre-Sales, New Business Engagement
  • Business Transition, Transformation Solutions
  • Business Continuity, Risk Management
  • Large-Scale Project & Program Delivery Management
  • Portfolio, Resource, Risk Management
  • Employee Welfare

Sprachen

Englisch
Verhandlungssicher

Ausbildung

Bharathiar University

Master of Science, Applied Psychology · Applied Psychology · Coimbatore, Indien

TN Board of Technical Education

Diploma in Chemical Technology · Chemical Technology · Chennai, Indien

Periyar University

Master of Science · Software Engineering · Salem, Indien · 79%

Zertifikate & Bescheinigungen

Certified Animal Psychology/Pets Behavior

Certified EMC Information Storage and Management (EMC-ISM)

Certified ITIL V2

Certified ITIL V3

Certified Scrum Master

Trained Prince2 Practitioner

Trained Project Management Professional

Trained Senior Agile Project Manager (IAPM)