Entrepreneur

• Led seamless procurement integration during M&A activities, aligning with organizational and client objectives.
• Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams.
• Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency.
• Oversaw service delivery excellence, improving client satisfaction and achieving business targets.
• Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability.
• Identified and built new income streams by scaling procurement capabilities and aligning with market demands.
• Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions.
• Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards.

Held multiple roles including Client Engagement Manager, Transition & Transformation Manager - IT Infrastructure Management, Service Delivery Manager, Critical Incident Manager, and Network Services Delivery Lead. Responsibilities and achievements across these roles included:

• Successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives.
• Oversaw a diverse team of professionals, providing leadership, mentorship, and performance management to enhance team effectiveness and productivity.
• Directed revenue streams for client accounts, ensuring profitability and driving business growth.
• Built and nurtured high-performing teams, fostering collaboration and innovation to meet evolving client needs.
• Established and maintained strong client relationships, leading to increased customer retention and repeat business.
• Delivered tailored IT solutions by coordinating with cross-functional teams, aligning technical capabilities with client goals.
• Conducted quarterly business reviews with clients, presenting performance metrics, revenue outcomes, and growth opportunities.
• Implemented strategies to optimize operations, improve service quality, and achieve customer success.
• Recognized for exceptional people management skills and the ability to drive client satisfaction and business outcomes.
• As a results-driven IT Manager, managed Transition & Transformation of IT infrastructure services, ensuring seamless migrations, optimizations, and operational excellence.
• Proven ability to design and execute large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and IT service transitions.
• Adept at stakeholder management, risk mitigation, and process standardization, ensuring minimal disruption and maximum efficiency.
• Skilled in aligning IT strategies with business objectives, driving continuous improvement, and leading cross-functional teams to deliver scalable and resilient IT environments.
• Expertise in IT Infrastructure Transition & Transformation.
• Expertise in Service Delivery & Process Optimization.
• Expertise in Cloud & Data Center Migrations.
• Expertise in ITIL & IT Service Management (ITSM).
• Expertise in Risk & Change Management.
• Expertise in Vendor & Stakeholder Management.
• Expertise in Business & IT Alignment.
• Managed end-to-end service delivery for enterprise clients, ensuring adherence to SLA metrics and exceeding client expectations.
• Oversaw a team of technical professionals, fostering a collaborative and high-performance culture to deliver seamless IT services.
• Monitored and optimized operational processes, reducing downtime and enhancing system efficiency.
• Played a key role in revenue oversight, ensuring cost-effective service delivery while driving profitability for the organization.
• Built and maintained strong relationships with stakeholders, ensuring alignment with business goals and client satisfaction.
• Led incident and problem management processes, minimizing disruptions and implementing preventative measures.
• Spearheaded continuous improvement initiatives to elevate service quality and operational standards.
• Conducted regular client reviews, providing insights into performance, service enhancements, and future strategies.
• Recognized for exceptional leadership, team-building, and ability to deliver results in high-pressure environments.
• Managed large teams, fostering a culture of continuous improvement and operational excellence.
• Led the resolution of high-severity IT incidents, minimizing downtime and ensuring business continuity across critical operations.
• Managed cross-functional teams to rapidly diagnose, address, and resolve technical issues in high-pressure environments.
• Acted as the single point of contact during major incidents, ensuring timely and clear communication with stakeholders, including senior leadership and clients.
• Oversaw root cause analysis and implemented preventive measures to mitigate recurrence of critical incidents.
• Established and refined incident management frameworks, streamlining response times and enhancing overall efficiency.
• Collaborated with service delivery teams to ensure alignment with SLA commitments and client expectations.
• Conducted post-incident reviews and delivered actionable insights to improve system resilience and reliability.
• Demonstrated strong leadership and decision-making skills during crises, ensuring swift resolution and maintaining client trust.
• Directed the delivery of end-to-end network services, ensuring alignment with organizational goals and client requirements.
• Led a team of network engineers and technical professionals, fostering collaboration and driving operational excellence.
• Oversaw the design, implementation, and maintenance of complex network infrastructures to support business-critical applications.
• Managed large-scale projects, including upgrades, migrations, and deployments, ensuring timely delivery and adherence to budgets.
• Monitored network performance, identified bottlenecks, and implemented solutions to optimize reliability and scalability.
• Built and maintained strong client relationships by delivering exceptional service and addressing concerns proactively.
• Ensured adherence to service level agreements (SLAs) while driving continuous improvement in service delivery processes.
• Provided strategic insights on network trends and innovations, positioning the organization for future advancements.