Rajkumar Elango
Dynamic IT Leader With 21 Years Of Comprehensive Experience
Erfahrungen
Feb. 2019 - Bis heute
6 Jahren 1 Monate Bengaluru, India
Entrepreneur
Raj Hospitality Services & Chitraalayam Women's Clothing
- Launched and managed cafes, restaurants, corporate catering services, and an online boutique
- Provided strategic direction and oversight, ensuring business growth and customer satisfaction
Sept. 2016 - Jan. 2019
2 Jahren 5 Monaten Bengaluru, India
Program Manager Merger & Acquisitions, Procurement Services
IBM India Pvt Ltd
- Led seamless procurement integration during M&A activities, aligning with organizational and client objectives
- Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams
- Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency
- Oversaw service delivery excellence, improving client satisfaction and achieving business targets
- Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability
- Identified and built new income streams by scaling procurement capabilities and aligning with market demands
- Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions
- Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards
Sept. 2009 - Juni 2016
6 Jahren 10 Monaten Bengaluru, India
Technology Solutions Project Manager - Storage & Migrations
EMC² India Private Limited
- Managed large-scale storage and migration projects, driving multi-million-dollar revenue streams while ensuring high-quality deliverables
- Demonstrated exceptional leadership by managing cross-functional teams, fostering collaboration, and delivering on project goals
- Successfully led end-to-end project execution for enterprise-level clients, ensuring seamless transitions and customer success
- Built and maintained high-class client relationships, driving repeat business and strengthening customer engagement
- Delivered consistent results in customer success management, achieving high satisfaction scores and positive client feedback
- Developed and mentored diverse teams, cultivating talent and aligning team goals with organizational objectives
- Proactively identified opportunities to optimize processes and solutions, enhancing operational efficiency and profitability
- Ensured adherence to project timelines, budgets, and SLAs, resulting in outstanding service delivery and client retention
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten Bengaluru, India
Client Engagement Manager
IBM India Private Limited
- Successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives
- Oversaw a diverse team of professionals, providing leadership, mentorship, and performance management to enhance team effectiveness and productivity
- Directed revenue streams for client accounts, ensuring profitability and driving business growth
- Built and nurtured high-performing teams, fostering collaboration and innovation to meet evolving client needs
- Established and maintained strong client relationships, leading to increased customer retention and repeat business
- Delivered tailored IT solutions by coordinating with cross-functional teams, aligning technical capabilities with client goals
- Conducted quarterly business reviews with clients, presenting performance metrics, revenue outcomes, and growth opportunities
- Implemented strategies to optimize operations, improve service quality, and achieve customer success
- Recognized for exceptional people management skills and the ability to drive client satisfaction and business outcomes
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten Bengaluru, India
Critical Incident Manager
IBM India Private Limited
- Led the resolution of high-severity IT incidents, minimizing downtime and ensuring business continuity across critical operations
- Managed cross-functional teams to rapidly diagnose, address, and resolve technical issues in high-pressure environments
- Acted as the single point of contact during major incidents, ensuring timely and clear communication with stakeholders, including senior leadership and clients
- Oversaw root cause analysis and implemented preventive measures to mitigate recurrence of critical incidents
- Established and refined incident management frameworks, streamlining response times and enhancing overall efficiency
- Collaborated with service delivery teams to ensure alignment with SLA commitments and client expectations
- Conducted post-incident reviews and delivered actionable insights to improve system resilience and reliability
- Demonstrated strong leadership and decision-making skills during crises, ensuring swift resolution and maintaining client trust
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten Bengaluru, India
Network Services Delivery Lead
IBM India Private Limited
- Directed the delivery of end-to-end network services, ensuring alignment with organizational goals and client requirements
- Led a team of network engineers and technical professionals, fostering collaboration and driving operational excellence
- Oversaw the design, implementation, and maintenance of complex network infrastructures to support business-critical applications
- Managed large-scale projects, including upgrades, migrations, and deployments, ensuring timely delivery and adherence to budgets
- Monitored network performance, identified bottlenecks, and implemented solutions to optimize reliability and scalability
- Built and maintained strong client relationships by delivering exceptional service and addressing concerns proactively
- Ensured adherence to service level agreements (SLAs) while driving continuous improvement in service delivery processes
- Provided strategic insights on network trends and innovations, positioning the organization for future advancements
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten Bengaluru, India
Service Delivery Manager
IBM India Private Limited
- Managed end-to-end service delivery for enterprise clients, ensuring adherence to SLA metrics and exceeding client expectations
- Oversaw a team of technical professionals, fostering a collaborative and high-performance culture to deliver seamless IT services
- Monitored and optimized operational processes, reducing downtime and enhancing system efficiency
- Played a key role in revenue oversight, ensuring cost-effective service delivery while driving profitability for the organization
- Built and maintained strong relationships with stakeholders, ensuring alignment with business goals and client satisfaction
- Led incident and problem management processes, minimizing disruptions and implementing preventative measures
- Spearheaded continuous improvement initiatives to elevate service quality and operational standards
- Conducted regular client reviews, providing insights into performance, service enhancements, and future strategies
- Recognized for exceptional leadership, team-building, and ability to deliver results in high-pressure environments
- Managed large teams, fostering a culture of continuous improvement and operational excellence
Juni 2005 - Aug. 2010
5 Jahren 3 Monaten Bengaluru, India
Transition & Transformation Manager - IT Infrastructure Management
IBM India Private Limited
Results-driven IT Manager with expertise in Transition & Transformation of IT infrastructure services, ensuring seamless migrations, optimizations, and operational excellence. Proven ability to design and execute large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and IT service transitions. Adept at stakeholder management, risk mitigation, and process standardization, ensuring minimal disruption and maximum efficiency. Skilled in aligning IT strategies with business objectives, driving continuous improvement, and leading cross-functional teams to deliver scalable and resilient IT environments.
Key Expertise:
- IT Infrastructure Transition & Transformation
- Service Delivery & Process Optimization
- Cloud & Data Center Migrations
- ITIL & IT Service Management (ITSM)
- Risk & Change Management
- Vendor & Stakeholder Management
- Business & IT Alignment
Jan. 2004 - Juni 2005
1 Jahr 6 Monaten Bengaluru, India
Network Technical Service Executive - Process Trainer/Quality Analyst
MPHASIS India Private Limited
- Delivered technical support and troubleshooting for network-related issues, ensuring high-quality service delivery to clients
- Trained new and existing employees on process standards, technical protocols, and best practices, enhancing team efficiency
- Acted as a process trainer to streamline workflows and ensure adherence to operational guidelines
- Conducted quality audits and provided feedback to improve service delivery and maintain compliance with company standards
- Collaborated with cross-functional teams to identify and resolve recurring network and service delivery issues
- Monitored performance metrics to ensure alignment with service level agreements (SLAs) and client expectations
- Developed training materials and process documentation to support knowledge transfer and skill development across teams
- Ensured exceptional customer satisfaction through effective issue resolution and proactive communication
Zusammenfassung
Dynamic IT leader with 21 years of comprehensive experience, including 16 years of multi-domain IT expertise. Proven track record in project management, service delivery, and client-centric solutions. Recognized for strong leadership, strategic thinking, technical acumen, and exceptional interpersonal skills.
Sprachen
Englisch
Muttersprache
Ausbildung
Okt. 2023 - Bis heute
Bharathiar University
Master of Science · Applied Psychology · Coimbatore, India
Okt. 2003 - Juni 2005
Periyar University
Master of Science · Software Engineering · Salem, India · 79%
Okt. 1999 - Juni 2002