Aladdin Alzoubi
Ts Systems Engineer - IT Operations Command Center
Erfahrungen
Sept. 2023 - Bis heute
1 Jahr 10 Monaten München, Deutschland
Technical Consultant
NFON
- Presentations and workshops regarding different VOIP Products and technologies
- Design of VOIP and network solutions from core to premium solutions and if necessary non-standard solutions
- Processing of tenders
- Development of VOIP and network technical implementation of customer requirements
- Implement and configure different UC products on cloud
Apr. 2017 - Sept. 2023
6 Jahren 6 Monaten Dortmund, Deutschland
Technical Partner Engineer
Enreach
- Test and configure different on-premise and cloud IP-PBX products such as SwyxWare, Swyx-On, Enreach Contact, and Managed Voice
- Test the compatibility between third-party software and hardware products and IP-PBXes (LANCOM, Bintec, Plantronics, Aurenz, EPOS, Jabra...)
- Check the compatibility between the SIP trunks of national and international SIP providers and SwyxWare IP-PBX on-premises and in the cloud
- Configure, test, and troubleshoot different on-premise and cloud contact center solutions, such as Enreach contact center, 3iMedia, ilogixx, and visual groups
- Implement and test new customer solutions regarding AudioCodes SBC, MS Teams, and SwyxWare
- Configure and troubleshoot DECT systems such as RTX, ASCOM, and Gigaset
- Configure, test, and troubleshoot different SIP desktop phones such as Yealink, Unify IP Desk, conference phones, Aastra Mitel phones, and Auerswald phones
- Documentation regarding the tested products
Jan. 2015 - Apr. 2016
4 Monaten Düsseldorf, Deutschland
Internship
Deutsche Telekom
- Provided technical support for exhibitors
- Performed new labs regarding networking and wireless
- Supported the Pre-Sales department
- Configured Cisco switches and routers
- Made backup and restore for DSL, VDSL routers used by Telekom
Jan. 2013 - Sept. 2014
1 Jahr 9 Monaten Cairo, Ägypten
System and Network Administrator
Futures Educational Systems
- Managed and administered ManageEngine App (Helpdesk, Ticketing, and Asset Management)
- Managed VPS (Virtual Private Server)
- Administered VM-Ware servers (Citrix XenServer)
- Managed and configured Cisco Firewall ASA 5510
- Published web sites and web applications
- Managed and administered Microsoft office365 accounts and domains
- Administered Lync 2013, SharePoint 2013
- Managed and Configured Moodle (LMS) Learning Management System
- Built different labs regarding voice (Asterisk, Cisco)
- Administered and installed DVR to monitor from outside the schools
- Installed and administered ISA and TMG 2010 firewall servers
Nov. 2011 - Nov. 2012
1 Jahr 1 Monate Damascus, Syrische Arabische Republik
Networking & Security Supervisor
Baud Telecom Company
- Managed all servers at BTC (DC, Exchange, ISA, and SQL)
- Managed Network Infrastructure and anti-virus detection systems
- Managed Nortel and Avaya Voice PBX (BCM50, BCM450)
Mai 2011 - Nov. 2011
7 Monaten Damascus, Syrische Arabische Republik
Pre-Sales Engineer
Baud Telecom Company
- Did data networks tenders (passive and active components)
- Designed IT solutions for private & public enterprise projects
- Installed ACTI IP cameras and NVR systems
Zusammenfassung
I have a clear, logical mind with a practical approach to problem-solving and a drive to see things through to completion. My greatest passion is in life is using my technical know-how to benefit other people and organisations.
Sprachen
Arabisch
Muttersprache
Deutsch
Verhandlungssicher
Englisch
Verhandlungssicher
Ausbildung
Okt. 2021 - Bis heute
TU-Dortmund
Information Technology · Dortmund, Deutschland · 1,7
Okt. 2012 - Bis heute
SVU University
Web Science · Syrische Arabische Republik
Okt. 2009 - Bis heute
UOK University
Information Technology Engineering · Syrische Arabische Republik
Zertifikate & Bescheinigungen
CCNA
CCNP Routing&Switching
ISTQB Foundation Level Certificate
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