Wilfred Charité - Business Product Analyst, Business Analysis, Requirements Engineering

Q: Where is Wilfred based?

Wilfred is based in Geldrop, Netherlands and can operate in on-site , hybrid , and remote work models.

Q: What languages does Wilfred speak?

Wilfred speaks the following languages: Dutch (Native), German (Advanced), English (Advanced) .

Q: How many years of experience does Wilfred have?

Wilfred has at least 40 years of experience. During this time, Wilfred has worked in at least 23 different roles and for 26 different companies . The average length of individual experience is 1 year and 4 months . Note that Wilfred may not have shared all experience and actually has more experience.

Q: What is Wilfred's latest experience?

Wilfred's most recent position is Business Product Analyst, Business Analysis, Requirements Engineering at KLM Royal Dutch Airlines .

Q: What companies has Wilfred worked for in recent years?

In recent years, Wilfred has worked for KLM Royal Dutch Airlines , HTM (Haagse Tramweg Maatschappij) , DAF Trucks / Paccar , Schweizer Post AG , and Saint-Gobain Autover .

Q: Which industries is Wilfred most experienced in?

Wilfred is most experienced in industries like Insurance , Government and Public Administration , and Retail . Wilfred also has some experience in Banking and Finance , Transportation and Logistics , and Healthcare .

Q: Which business areas is Wilfred most experienced in?

Wilfred is most experienced in business areas like Information Technology (IT) , Product Development , and Operations . Wilfred also has some experience in Business Intelligence , Project Management , and Logistics .

Q: Which industries has Wilfred worked in recently?

Wilfred has recently worked in industries like Transportation and Logistics , Aerospace and Defense , and Automotive .

Q: Which business areas has Wilfred worked in recently?

Wilfred has recently worked in business areas like Information Technology (IT) , Product Development , and Logistics .

Recommended expert

Geldrop, Netherlands

Experience

Jan 2025 - Dec 2025

1 year

Schiphol-Rijk, Netherlands

Business Product Analyst, Business Analysis, Requirements Engineering

KLM Royal Dutch Airlines

Project: People Technology & Intelligence / KLM Inflight Services, PeopleView Crew Management System
Used Jira, epics, user stories, impact analysis, interviews, workshops, DrawIO
Worked in a Scrum team with close collaboration with business leaders, users, architects and security experts

Jan 2024 - Dec 2025

2 years

Schiphol-Rijk, Netherlands

Business Product Analyst, Business Analysis, Requirements Engineering

KLM Royal Dutch Airlines

Project: KLM Inflight Services, IT for everything pilots and cabin crew need for a good trip
Used Jira, epics, user stories, impact analyses, interviews, workshops, DrawIO
Worked in a Scrum team with close cooperation with architects and security experts

Jan 2023 - Dec 2024

2 years

The Hague, Netherlands

Business Information Analyst, Process Analyst, Requirements Engineer

HTM (Haagse Tramweg Maatschappij)

Project: [link] for financial settlement of rolling subscriptions and ticket sales
Managed tender procedure for a debtor management system tailored to the new mode of payments
Used Jira, epics, user stories, impact analyses, interviews, workshops, DrawIO
Collaborated closely with legal and architecture teams

Jan 2022 - Dec 2022

1 year

Eindhoven, Netherlands

Agile Business Analyst, Epic Owner, Requirements Engineer

DAF Trucks / Paccar

Updated software of DAF, Kenworth and Peterbilt trucks over the air
Used DevOps, Enterprise Architect, use cases, epics, user stories, formal requirements, DrawIO, process analysis, interviews, workshops
Engaged with architecture teams

Jan 2022 - Dec 2022

1 year

Bern, Switzerland

Agile Business Analyst, Epic Owner, Requirements Engineer

Schweizer Post AG

Worked on diverse business/IT projects in logistic services (sorting)
Used Jira, Confluence, epics, user stories, formal requirements, DrawIO

Jan 2021 - Dec 2021

1 year

Roosendaal, Netherlands

Lead Agile Business Analyst, Functional Analyst, Requirements Engineer

Saint-Gobain Autover

Migrated and aligned acquired companies into the Saint-Gobain system
Used agile development, Workfront, Confluence in an international environment
Managed stakeholder engagement, epics, user stories and translated business and software requirements to IT

Jan 2020 - Dec 2021

2 years

Netherlands

On-site

Agile Business Analyst, Requirements Manager, Product Owner

Inforit BV

Maintained and developed requirements for on-site services and global logistics (TMS, 4PL)
Managed stakeholder relations and daily contact with business and IT
Used agile development, Jira, Confluence, twice-daily standups, off-shore development (Romania), API, cloud services, DrawIO

Jan 2018 - Dec 2019

2 years

Niederönz, Switzerland

Senior Agile Business Analyst, Requirements Manager

Bystronic Laser AG

Maintained and developed requirements for human machine interface of sheet metal bending machines
Established an agile backlog (functional and non-functional) in Jira and Confluence with product owners and IT
Defined test cases in Testrail, evaluated epics, features and user stories, managed stakeholder engagement and UX
Communicated requirements via Confluence and led daily stand-ups

Jan 2018 - Dec 2018

1 year

Zug, Switzerland

Agile Business Analyst, Requirements Manager

Siemens Switzerland AG

Enhanced an existing agile backlog for field service management of building automation
Created RFPs for a new FSM system
Worked with distributed international teams using SAFe, Jira and Confluence, and led daily stand-ups

Jan 2017 - Dec 2017

1 year

Wangen-Brüttisellen, Switzerland

Lead Business Analyst, Requirements Engineer

Skyguide

Maintained air traffic control processes and created common understanding of new and existing processes
Specified process requirements and designed solutions
Managed requirements in MS Word and MS Excel and documented for departments and interest groups

Jan 2016 - Dec 2017

2 years

Zürich, Switzerland

Senior Business Analyst, Requirements Engineer

UBS Bank AG

Implemented Basel III KYC automated processes
Acted as liaison between supervisors and IT
Managed requirements in MS Word, MS Excel, Jira and Enterprise Architect and documented for departments, interest groups and IT
Performed hands-on SQL tasks

Jan 2015 - Dec 2015

1 year

Veghel, Netherlands

Lead Business Analyst, Data Analyst, Information Analyst, Senior Project Leader

Alliance Healthcare

Defined high-level concept and roadmap for category management improvements in pharmaceutical retail
Produced a multi-year roadmap with proposed data links, functionality, configuration and architecture

Jan 2015 - Dec 2015

1 year

Risch-Rotkreuz, Switzerland

Lead Business Analyst, Requirements Engineer

Roche Diagnostics

Managed SAP supply chain migration (IM/MM/WM/PP) under ISO 13485 and GxP standards
Coached and supported five SAP experts
Handled requirements in HP ALM and Google Suite and led daily stand-ups and reporting

Jan 2015 - Jan 2015

1 month

Risch-Rotkreuz, Switzerland

Senior Business Analyst, Requirements Engineer

Roche Diagnostics

Defined requirements for medical device product development under ISO 13485 and GxP standards
Managed requirements in HP ALM and Google Suite and supported UX activities

Jan 2014 - Dec 2015

2 years

Eersel, Netherlands

IT Consultant

WBSO Portal

Advised on technical IT innovation feasibility for government financial grant applications under relevant legislation

Jan 2013 - Dec 2014

2 years

Antwerp, Belgium

Senior Business Analyst, Requirements Engineer

Agfa Healthcare

Analyzed and modeled processes for X-ray medical device development under ISO 13485, ISO 14971 and GxP
Managed validation, system testing and UAT
Used Rational Requisite Pro, Visual Paradigm and Visio for requirements management and documentation

Jan 2013 - Dec 2013

1 year

Wiesbaden, Germany

Lead Process and Business Analyst

Combined Insurances

Conducted lean waste assessment in the claims department and defined optimization roadmap
Applied "RequirementsWalk" technique for detailed planning
Managed stakeholder engagement and documented processes and requirements

Jan 2012 - Dec 2012

1 year

Kerkrade, Netherlands

Senior Business Analyst, Process Analyst, Requirements Engineer

Atrium Medical Center

Analyzed migration of hospital processes to SAP IS-H
Coached and supported five SAP experts
Managed requirements in Enterprise Architect and documented for stakeholders and IT

Jan 2011 - Dec 2012

2 years

Schiphol, Netherlands

Lead Business Analyst, Requirements Engineer, BA Coach

ABN AMRO Bank

Led replacement of the cash/currency exchange system via reverse engineering
Developed and applied the "Requirements Walk" method
Managed requirements in MS Excel and documented for CEO, department and IT teams

Jan 2011 - Dec 2011

1 year

Amsterdam, Netherlands

Business and Information Analyst, Requirements Engineer, Functional Designer, Data Analyst

ABN AMRO Bank

Designed funds transfer pricing data flows for the COO office
Led a team of six in reverse engineering and data analysis
Managed requirements in MS Excel and documented for COO and offshore IT

Jan 2010 - Dec 2011

2 years

Utrecht, Netherlands

Information Manager, Senior Process and Requirements Engineer

ASR Life Insurance

Managed pensions migration system and reverse-engineered functionality
Participated in tender for automated mail processing system
Designed TO-BE high-level processes and interfaces
Documented in Visio and Word and worked hands-on with XML

Jan 2009 - Dec 2010

2 years

Breda, Netherlands

Senior Business Process Modeler

CZ Healthcare Insurance

Documented and optimized sales process within budget and time constraints
Conducted interviews and observations for process definition
Ensured clarity, completeness and consistency of processes in BWise and documentation for CIO and department

Jan 2008 - Dec 2009

2 years

Zwolle, Netherlands

Business Analyst, Requirements Engineer

UVIT Healthcare Insurance

Managed decentralization migration of call center processes and output management
Modeled AS-IS and TO-BE processes and documented requirements in Word and Visio

Jan 2008 - Dec 2008

1 year

Maarssen, Netherlands

Information Analyst, Process Designer, Requirements Engineer

Syntrus Achmea

Designed retracting small pensions process and systems with I/O management
Created high-level process drafts and business requirements
Supported tender for automated mail processing system

Jan 2008 - Dec 2008

1 year

Eindhoven, Netherlands

Business Analyst, Requirements Engineer

UVIT Healthcare Insurance

Defined AS-IS and TO-BE digital output management system
Advised on cost, efficiency and resource allocation and documented requirements in Word

Jan 2008 - Dec 2008

1 year

Amsterdam, Netherlands

Business Analyst, Requirements Engineer, Data Analyst

ING Bank

Rationalized finance reporting system from 108 to 10 reports
Developed parts of the project introduction document and new report definitions

Jan 2007 - Dec 2007

1 year

Eindhoven, Netherlands

Information Analyst, Functional Designer, Data Analyst

Rabobank

Collected and normalized AS-IS interface requirements into unique data sets for ETL systems
Analyzed functional and system-level requirements and documented for offshore teams
Worked hands-on with SQL

Jan 2006 - Dec 2007

2 years

Rotterdam, Netherlands

Business Analyst, Requirements Engineer, Data Analyst

Nationale Nederlanden

Implemented Dutch Pension Act 2007 across four systems
Performed analysis, requirements definition and process modeling
Collaborated with legal and product management and documented in MS Excel

Jan 2005 - Dec 2006

2 years

Amsterdam, Netherlands

Business Analyst, Functional Designer, Project Leader

Delta Lloyd

Designed and built new CPQ software for insurance agents
Analyzed existing insurance products and defined requirements for external development
Managed requirements in MS Excel, Word and Visio

Jan 1986 - Dec 2006

21 years

Netherlands

Software Developer, Functional Designer, Technical Designer, Implementation Engineer

Various Permanent Roles

Developed small and medium business software applications
Worked as paramedic and on logistic/commercial software for kitchen and sanitary branch
Built insurance company software across multiple lines including life, healthcare, pensions, liability, property and fleet
Served in municipal police after police academy training

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Insurance (27 years), Government and Administration (23 years), Retail (21 years), Banking and Finance (6 years), Transportation (5 years), and Healthcare (4 years).

Insurance

Government and Administration

Retail

Banking and Finance

Transportation

Healthcare

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Information Technology (38 years), Product Development (11.5 years), Operations (7 years), Business Intelligence (5.5 years), Project Management (5.5 years), and Procurement (3 years).

Information Technology

Product Development

Operations

Business Intelligence

Project Management

Procurement

Summary

As a Business Analyst, Functional Analyst, Requirements Engineer and (Proxy-)Product Owner, I help companies make the translation between business and IT. Key activities include properly, broadly and deeply mapping out the customer's needs and working this out in various forms of requirements, e.g. by drawing up epics, features, user stories and the associated acceptance criteria. To this end, I use methods such as interviews, workshops but also observations. I have extensive experience as a business analyst within many sectors/domains and have always made sure that as much customer input as possible is incorporated in the product, also by giving the customer the opportunity to work on it. I have a lot of experience with Agile of which I am also a pioneer and have been working for years with tools such as Jira, Confluence, DrawIO but also with "less agile" system development tools such as Sparx Enterprise Architect, IBM Rational Toolkit, HP ALM, Visual Paradigm, B-Wise, ARIS, Testrail, Microsoft Office, Visio and Mindmanager. I am independent but can function well in teams, am a self-starter, active communicator and a smart and independent professional with a healthy passion for my profession.

Available as (Lead) Business Analyst, Functional Analyst, Requirements Engineer, (Proxy-)Product Owner, Project Lead or a combination.

Skills

Average Set Of Tasks And Responsibilities Relating To Most Projects:

Client- And It-facing (Senior) Business Analyst / Requirements Engineer, Strong On Content
Problem Analysis, E2e Process Descriptions / Models, As-is And To-be, Stakeholder Interaction / Engagement, "Creating Common Understanding"
Collect And Assess («Elicit») The Needs Of Stakeholders & Users In Close Interaction; E.g. Interviews, Workshops, Process Analysis, Observations
Identify, Analyse, Define, Specify And Document The Needs Of Operational Units, Stakeholders, And Users
In An Agile Context, E.g. Epics, Features, User Stories, Including Dod And Dor And Acceptance Criteria According To Specific Agreements
In A Waterfall Context: Use Cases, Business-, Functional-, System-, Solution-, Non-functional Requirements
Define And Ensure That The Business- And Software Requirements And Processes Are Clear, Complete, Unambiguous And Consistent (Review, Validations)
E2e Interface Between Business And It: «Gathering The Requirements From The Business And Translate For And Presenting Them In Detail To It»
Co-design Of The Customer Experience Chain From Prototype, Mvp To Marketable/usable Product
Management Of Content And The Methodology Of Analysis And Requirements To Relieve The Project Leader Or Product Owner
Collaboration And Communication With The Team, Project Managers, Stakeholders, Subject Matter Experts, And The Organization As A Whole, As Well As Presenting Requirements Based On Alternative Views (Analysis Views, Scenarios)

Technical Skills:

Software & Systems: Jira, Confluence, Devops, Testrail, Sparx Enterprise Architect, Ibm Rational Toolkit, Hp Alm, Visual Paradigm, B-wise, Aris, Microsoft Office, Visio, Xmlspy, Mindmanager, Erp Sap (Im/mm/wm/pp & I-sh)
Methodologies/frameworks: Ireb, Agile, Waterfall, Uml, Scrum, Babok, Safe, Mece

Soft Skills:

Open Minded
Helicopter View
Eye For Detail
Problem Solver
The Right Question At The Right Moment
Negotiator
Concerned
Integrity
Structured
Goal Oriented

Competences:

Bridge Between Business Department And It
Analytical Mindset
Software Requirements
High Comprehension
Out-of-the-box Thinker («What Box?»)
Eye For Detail
Communicator On All Levels
Wants To Be Challenged And Will Challenge
Stakeholder Management/customer Focus

It Skills:

Several Case Tools (E.g. Enterprise Architect, Rational, Jira)
Several Methods And Frameworks (E.g. Waterfall, Agile)
Several Programming Languages

Languages

Dutch

Native

German

Advanced

English

Advanced

Education

Oct 1986 - Jun 1988

Police Academy Leusden

Leusden, Netherlands

Certifications & licenses

Scrum Master

CPRE (IREB) Certified Professional Requirements Engineer

IREB

Prince II Certified Projectmanager

ITIL

Profile

Created

February 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Wilfred based?

Wilfred is based in Geldrop, Netherlands and can operate in on-site, hybrid, and remote work models.

What languages does Wilfred speak?

Wilfred speaks the following languages: Dutch (Native), German (Advanced), English (Advanced).

How many years of experience does Wilfred have?

Wilfred has at least 40 years of experience. During this time, Wilfred has worked in at least 23 different roles and for 26 different companies. The average length of individual experience is 1 year and 4 months. Note that Wilfred may not have shared all experience and actually has more experience.

What roles would Wilfred be best suited for?

Based on recent experience, Wilfred would be well-suited for roles such as: Business Product Analyst, Business Analysis, Requirements Engineering, Business Information Analyst, Process Analyst, Requirements Engineer, Agile Business Analyst, Epic Owner, Requirements Engineer.

What is Wilfred's latest experience?

Wilfred's most recent position is Business Product Analyst, Business Analysis, Requirements Engineering at KLM Royal Dutch Airlines.

What companies has Wilfred worked for in recent years?

In recent years, Wilfred has worked for KLM Royal Dutch Airlines, HTM (Haagse Tramweg Maatschappij), DAF Trucks / Paccar, Schweizer Post AG, and Saint-Gobain Autover.

Which industries is Wilfred most experienced in?

Wilfred is most experienced in industries like Insurance, Government and Public Administration, and Retail. Wilfred also has some experience in Banking and Finance, Transportation and Logistics, and Healthcare.

Which business areas is Wilfred most experienced in?

Wilfred is most experienced in business areas like Information Technology (IT), Product Development, and Operations. Wilfred also has some experience in Business Intelligence, Project Management, and Logistics.

Which industries has Wilfred worked in recently?

Wilfred has recently worked in industries like Transportation and Logistics, Aerospace and Defense, and Automotive.

Which business areas has Wilfred worked in recently?

Wilfred has recently worked in business areas like Information Technology (IT), Product Development, and Logistics.

What is Wilfred's education?

Wilfred attended Police Academy Leusden.

Does Wilfred have any certificates?

Wilfred has 4 certificates. Among them, these include: Scrum Master, CPRE (IREB) Certified Professional Requirements Engineer, and Prince II Certified Projectmanager.

What is the availability of Wilfred?

Wilfred is immediately available part-time for suitable projects.

What is the rate of Wilfred?

Wilfred's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.