Senior Business Analyst

At the Tax Administration as Business Analyst on the "Uitfasering DAS" project (phasing out the digital archive) and later as architect for the archive systems.

DAS was the tax authorities’ old digital archive.

Environment: SQL, Jira, XML, Use Case, User Stories, BPMN, GDPR, SOA, IBM FileNet, Confluence, Mainframe, Cobol, Java, MQ, IBM Message Broker

Process: Agile/SAFe, Prince2

In phase one researched how to migrate the archive efficiently and realistically, identified needed software adaptations or creations, and defined required processes.

Described designs, non-functional requirements, and mapping old metadata to new metadata.

Developed a migration process plan.

The new archive (GDA) is based on IBM FileNet.

Key challenges included limited DAS knowledge among tax staff, mismatched metadata between DAS and GDA, missing interface documentation, and migrating vast data volumes while maintaining daily operations.

Deployed functioning migration software on the DAS side and a broker for converting production and migration flows into production.

Significant delays in the new GDA system halted the migration.

Role: Business Analyst Apr 2019 - Dec 2021

After the migration pause, took on the role of Solution Architect for archives.

Created multiple solution architectures for various changes and served as the point of contact for archive systems.

Advised on GDA design alongside another Business Architect and CFD (Facility Services, owner of the central archive).

GDA is the Generic Document and Archive system meant to support case-based work.

Role: Solution Architect Jan 2022 - Mar 2024

At ERGO/DKV as Business Analyst/Scrum Master/Agile Coach supporting the "EASY" project in private health insurance.

"EASY" is ERGO’s broker system to help advisers better serve their customers.

Environment: TFS, HP QC/ALM, Access, SQL, SharePoint, Visual Studio, .NET, C#, SQL Server, Citrix, Enterprise Architect, in-house development

Process: Agile/Scrum, ITIL

Quickly onboarded into the complex German health insurance system.

Defined multiple changes/requirements for new innovative features, including test cases in HP ALM, and managed their implementation.

Wrote user stories to help advisors better and faster advise customers by using their own tariff favorites.

Trained developers, analysts, Scrum Masters, and Product Owners in Agile/Scrum, as Agile was new to ERGO.

From January 2017 to July 2017 served as the team’s Scrum Master, organizing all events while also working as Business Analyst.

A key challenge was developer adaptability to changing and limited user stories, as they were used to extensive waterfall-like specifications.

Team members were not accustomed to thinking beyond the specification, identifying defects, and learning from them.

At BMW as Business Consultant for implementing automated standard sales figures (KPIs) in BMW G6 and B6 markets such as Australia, China, Germany, France, Japan, Russia, and the United States.

BMW wanted a standardized, automated way to count wholesales, retails, incoming orders, build-to-order, and build-to-stock for these markets.

The automated SAP system calculates figures based on standard definitions set by the board.

Analyzed discrepancies between currently reported figures and automated figures with each market.

Reported results to BMW AG and local markets.

Adjusted reported or automated figures through new requirements and descriptions as needed.

Provided analyses for market target discussions.

Role: Business Consultant KPI Feb 2011 - Jul 2012

Environment: SQL, Excel, VBA, Oracle, Informatica, SAP, nearshore/in-house development

Process: Prince2

Supported IVS-R Ordering (order system) as Business Consultant.

IVS-R is the order system used for new BMWs in most countries, handling over 1.5 million orders annually.

Role: Business Consultant Ordering Mar 2012 - Feb 2015

Environment: SQL, Excel, VBA, ERD, UML, BPMN, Use Cases, HP QC/ALM, Oracle, DB2, SAP, Messaging, offshore development

Process: Agile/Scrum, ITIL, Prince2

Identified and analyzed issues in IVS-R, wrote requirements, specified small and large changes, and managed third parties (offshore in the USA and India) implementing changes.

Supported the business with complex analyses and participated in multiple projects.

As Business Analyst attended IVS-R Scrum meetings, analyzing defects and technical/functional developer problems.

Projects included "BMW i (Ordering)", "EU Central Stock 2", "New Sales Priorities", "HP Quality Center Migration", "US Bikes Migration", and "China Bikes".

Also involved in introducing IVS-R in Canada, Korea, and Brazil.

BMW had multiple order systems, including an internal AS/400 system for BMW Canada and an internal WIT system (SAP) for Korea and Brazil.

The board decided all orders should be through IVS-R, so these markets had to migrate.

Analyzed old order data, IVS-R data requirements, and migration options.

Planned (daily/hourly schedule) and coordinated data migration.

FIT-GAP analysis revealed additional IVS-R functions were needed; defined new functionalities, managed implementation, and supported testing.

At vts Politie Nederland (IT organization of the Dutch police) as team lead coordinating migration of multiple applications, including intranets, Corsa, and Planon, and decommissioning about 50 applications.

Environment: Oracle, MS SQL Server, Citrix, BPM, Planon, Corsa, ITIL, OTAP, .NET

Process: Prince2, ITIL

Formed a knowledge team (10–16 people) with representatives from each corps and vtsPN, chaired by me, for one migration.

Wrote the consolidation advisory and planned and led the migration team (3–9 staff depending on complexity).

Successfully decommissioned additional applications.

A major challenge was aligning all police forces and vtsPN.

With coaching, listening, feedback, and escalation when needed, the teams completed migrations successfully.