Senior business analyst

At the Tax Office (Belastingdienst) as Business Analyst on the “Uitfasering DAS” (phasing out the digital archive) project, later as Architect for archive systems.

DAS was the old digital archive for tax authorities.

Environment: SQL, Jira, XML, Use Cases, User Stories, BPMN, GDPR, SOA, IBM FileNet, Confluence, Mainframe, Cobol, Java, DAS, IBM FileNet, MQ, IBM Message Broker

Process: Agile/SAFe, Prince2

In phase one I researched how to migrate the archive efficiently and realistically, what software needed adapting or building, and required processes. I documented designs, nonfunctional requirements, and mapped old metadata to new. I planned the migration process. The new archive (GDA) is based on IBM FileNet.

Major challenges were limited DAS knowledge, mismatched metadata, missing interface docs, and migrating huge data volumes while daily operations continued.

We deployed working migration software on the old archive side and a broker for production and migration flows. Delays in the new GDA system paused the migration.

Role: Business Analyst Apr 2019 - Dec 2021

After the pause, I took the Architect role for archives. I produced several SAs for changes and served as contact for archive systems. I advised on GDA design with a business architect and CFD. GDA is the generic document and archive system that should support case-based work.

Role: Solution Architect Jan 2022 - Mar 2024

At ERGO/DKV as Business Analyst/Scrum Master/Agile Coach supporting the “EASY” project in private health insurance.

“EASY” is ERGO’s broker system to help advisors serve their clients better.

Environment: TFS, HP QC/ALM, Access, SQL, SharePoint, Visual Studio, .NET, C#, SQL Server, Citrix, Enterprise Architect, in-house development

Process: Agile/Scrum, ITIL

Quickly onboarded in the complex German health insurance system.

Defined several changes and requirements for new features, including test cases in HP ALM, and managed their implementation.

Wrote user stories so advisors could serve clients faster using their favorite tariff selections.

Trained developers, analysts, Scrum Masters, and Product Owners in Agile/Scrum since Agile was new to ERGO.

From Jan 2017 to Jul 2017 I was the team’s Scrum Master, organizing all events alongside my BA role.

A key challenge was developers’ flexibility: they were used to large waterfall specs and struggled with changing, limited user stories and thinking beyond the obvious.

At BMW as Business Consultant introducing automated standard sales figures (KPIs) in BMW G6 and B6 markets like Australia, China, Germany, France, Japan, Russia, and the USA.

BMW wanted a standardized, automated way to count wholesales, retails, incoming orders, build-to-order, and build-to-stock across these markets.

The automated SAP system calculates figures based on board-defined definitions.

Analyzed differences between reported and automated figures with each market.

Reported findings to BMW AG and local markets, and updated processes or definitions as needed.

Used analyses in target discussions with markets.

Role: Business Consultant KPI Feb 2011 - Jul 2012

Environment: SQL, Excel, VBA, Oracle, Informatica, SAP, nearshore/in-house development

Process: Prince2

Supported the IVS-R Ordering system (used in most countries for new BMW orders, over 1.5 million annual orders).

Role: Business Consultant Ordering Mar 2012 - Feb 2015

Environment: SQL, Excel, VBA, ERD, UML, BPMN, Use Cases, HP QC/ALM, Oracle, DB2, SAP, Messaging, offshore development

Process: Agile/Scrum, ITIL, Prince2

Identified and analyzed IVS-R issues, created requirements, specified changes, and managed third parties (offshore in the US and India) implementing them.

Supported business with complex analysis and joined multiple projects like “BMW i (Ordering)”, “EU Central Stock 2”, “New Sales Priorities”, “HP Quality Center Migration”, “US Bikes Migration”, and “China Bikes”.

Also involved in IVS-R rollouts in Canada, Korea, and Brazil. These markets used separate systems (AS/400 in Canada, SAP WIT in Korea and Brazil). The board decided to standardize on IVS-R, so I analyzed legacy data, planned and coordinated migration (including schedule), conducted a fit-gap analysis, defined new features, managed implementation, and supported testing.

At vts Politie Nederland (the Dutch police IT organization) as Team Lead, coordinating migration of several applications (intranets, Corsa, Planon) and decommissioning about 50 applications.

Environment: Oracle, MS SQL Server, Citrix, BPM, Planon, Corsa, ITIL, OTAP, .NET

Process: Prince2, ITIL

Formed a knowledge team (10–16 people) with representatives from each corps and vtsPN, which I chaired.

Wrote the consolidation advice and planned and led migration teams (3–9 staff depending on complexity).

Successfully retired several applications.

A key challenge was aligning all police bodies and vtsPN. With coaching, listening, feedback, and escalation when needed, the teams completed migrations successfully.