Recommended expert

Tasneem Wadee

Fractional COO / Chief of Staff

Tasneem Wadee
Cape Town, Germany

Experience

Jul 2023 - Present
2 years 8 months

Fractional COO / Chief of Staff

Ecocatalytic Recycling & Unimax Refinery

  • Two high-growth environmental circular-economy businesses specialising in sustainable recycling and refinery of e-waste, catalytic converters, and non-ferrous precious metals / Platinum Group Metals (PGMs: platinum, palladium, rhodium)

  • Strategy execution, growth & scalability: execute organisational strategy focused on sustainable growth and preparing scalable business models across countries and multiple business units

  • Executive advisory & leadership support: strategic advisor to executive team through insights, data-driven analysis and scenario planning to guide high-impact decisions and long-term direction

  • Acquisitions & strategic partnerships: supported expansion initiatives, including the acquisitions of Blackpool and Atlas Group, and strengthening of supplier partnerships with Mairec (Germany) and Petra Recycling Europe (Spain)

  • Project management & operations support: advised on systems implementation, workflow optimisation, process improvements, and development of performance metrics

Sep 2019 - Dec 2022
3 years 4 months
Germany

Senior Manager – Change Management Lead (MFG) Germany, EU, UK

Infosys Consulting

  • Grow and develop the OCM consulting teams in the German practice, servicing all sectors, with specific focus on manufacturing clients

  • Develop OCM thought leadership, expand OCM capabilities, methodology and knowledge assets for the German market

  • Develop new global OCM approach and framework for client business transformation programs, including toolkits and assets combining OCM, risk and program management and quality assurance

  • Create sales proposals and develop service offerings in business transformation and organizational change management to win new business

  • Lead international consulting and client teams in end-to-end OCM delivery across strategy articulation and design, people change, organisational redesign, target operating model work, stakeholder engagement and management, communications planning, training and development, leadership development, change impact assessments, journey management, CMMI, benchmarking, business readiness, risk and quality assurance

Sep 2014 - Dec 2016
2 years 4 months
South Africa

CEO Chief of Staff / Programme Director

Pearson Publishing

  • Set up and manage the programme management office on behalf of the CEO, including design of the market PMO structure, ways of working and integration into various business functions

  • Work with CxO team to define business strategic taxonomy as part of business transformation and strategic growth

  • Lead the programme office and business teams to implement the strategic programmes roadmap, scoping yearly plans and developing project governance frameworks

  • Define market governance aligned to global structures and guide programmes into investment planning via business case development and realization

  • Act in chief of staff capacity on high-impact, large-scale local, global and strategic programme implementations

Sep 2014 - May 2015
9 months
South Africa

Organizational Effectiveness Director

Pearson Publishing

  • Develop and implement global target operating model change in the MENA regions, enabling effective delivery of Pearson strategy and managing systems, people and process changes

  • Drive proactive OD approach across Pearson SA group in collaboration with global HR and organisational effectiveness teams

  • Lead delivery of OD and change initiatives prioritised by CxO team and resource manage appropriately

  • Establish a community of practice for organisational effectiveness activities and deliver integrated OD implementation plans to support target operating model objectives

  • Plan and implement change management strategies and roadmaps to support OD initiatives and business projects

  • Collaborate with CxO team on process improvement opportunities and manage integration risks in M&A and integration processes

  • Implement organisational design best practices, lead restructures and redesigns across all job levels and career frameworks

  • Collaborate with HR on job evaluation, career framework and employer proposition, and implement employee engagement and pulse surveys

  • Identify, track and analyse metrics to measure organisational effectiveness solutions and monitor delivery of change initiatives impacting business and people

Oct 2012 - Feb 2013
5 months
South Africa

Executive Lead - Human Capital

Deloitte

  • Lead complex client-facing change needs analysis for business-wide transformation of a major listed telecoms operator

  • Define and translate strategy into implementation plans and deliver end-to-end change management roadmap aligned to business transformation initiative

  • Collaborate with other consultancies, nurture strong client relationships and provide oversight as a trusted adviser on organisational change decisions

  • Provide thought leadership and guidance on organisational-related issues and manage change management transitioning organisation and people from as-is to to-be state

May 2011 - Apr 2012
1 year
Denmark

Senior Consultant Project Manager

AP Moller Maersk

  • Infrastructure transformation programme to outsource and offshore Maersk Line IT company to HP, net worth approx. $320M

  • Implement target operating model for transition and transformation outsourcing to a shared services onshore/offshore environment

  • Manage vendors and internal business to scope out changes and define cross-functional programme dependencies

  • Define phased outsourcing framework and translate strategy into organisational design

  • Define business operating structure across tools, process and people for IT service delivery, finance, billing, procurement, supplier management and governance framework

  • Conduct operating model gap analysis and implement target operating model with functional caveats

  • Consult on impact of change across HR, finance and operational business units

  • Work with bidding vendors on solutions and build resource/cost models to support transition and transformation phases

  • Design organisational structures to support transition, transformation and retained organisation post-transfer

  • Develop key business and supporting operational processes, design operational efficiency and sustainability strategies, and prepare the business for technology adaptation

Aug 2010 - May 2011
10 months
Denmark

Senior Consultant Project Manager

AP Moller Maersk

  • Lead merger and acquisition programme to consolidate and centralise IT companies across AP Moller group into Maersk Line IT company

  • Lead team of business experts to re-engineer ITIL service catalogue and processes internally and with third-party vendors in preparation for outsourcing

  • Re-align business supporting processes in the ITIL service catalogues and manage change impact into the business

  • Manage enterprise change across people, process, systems and infrastructure for offshoring and outsourcing processes

Nov 2007 - Aug 2010
2 years 10 months
United Kingdom

Group Transformation - Business Process Consultant

BSkyB (Easynet)

  • Project manage transformation strategy, operational and organisational redesign, and change management initiatives to deliver target operating model

  • Work with exec and senior management to scope, develop and prioritise strategic objectives, prepare cost vs. risk assessment business cases

  • Design target operating models aligned to business vision and industry best practice

  • Lead organisational transformation projects and design organisation restructure in a global matrix organisation with efficiency metrics

  • Manage delivery and implementation of organisation-wide change across all functions and develop performance metrics to baseline efficiency and measure financial impact

  • Drive operational excellence improvements and cross-functional redesign of sales, ordering, service delivery, support and billing processes

  • Lead Lean Six Sigma projects at group and country level to improve efficiency and cost effectiveness

  • Ensure revenue-assurance by quantifying financial gains and ensuring operational sustainability

  • Lead technology teams to deliver solutions supporting organisational change

  • Implement quality management system, CMMI framework and benchmark assessment tool, manage ISO9001 internal audits and support ISO accreditation

Feb 2006 - Nov 2007
1 year 10 months
United Kingdom

Senior Analyst

T Mobile

  • Responsible for product launches and business readiness
Nov 2005 - Jan 2006
3 months
United Kingdom

Business Implementation Analyst

T Mobile

  • Act as conduit between business stakeholders (IS, marketing, finance) and operational teams leading service delivery through all stages of change into customer operations

  • Design resource models for FTE and business cases for benefits realisation

  • Develop employee training and communications and manage technology change

May 2005 - Jul 2005
3 months
United Kingdom

Analyst

Financial Service Authority

  • Analyse FSA policy and regulation for the mortgage and insurance market in preparation for the FSA split

  • Review the consultation process for general insurance regulation in January 2005

  • Conduct due diligence, design, implement and improve support structures for mortgage and insurance products

Mar 2005 - Apr 2005
2 months
United Kingdom

Analyst

New Crane Publishing

  • Short term contract analyst role
Oct 2003 - Jan 2005
1 year 4 months
South Africa

Team Lead

Vodafone Group

  • Design operational structure and change manage related business and HR capabilities for premium service desk implementation and franchise development

  • Conduct due diligence on business operating model and redesign target operating model

  • Manage performance metrics across portfolios affected by change, including CSAT

  • Project manage business solution design and implementation (technology adaptation)

  • Lead employee engagement with HR on management and employee selection, engagement and development/training

  • Design QMS for ISO compliance and accreditation

  • Manage executive franchisee owners to develop franchisee capabilities in change strategy, implementation and training

May 2001 - Sep 2003
2 years 5 months
South Africa

Contact Centre Development

Vodafone Group

  • Articulate strategy and develop target operating model, organisation restructure and operational realignment for M&A project

  • Lead workshops to design to-be organisation structure, roles, responsibilities and processes

  • Conduct due diligence and develop business cases for organisational change and HR support

  • Develop organisation roles and responsibilities matrix and competency framework

  • Develop functional performance capabilities and resource assessment for future state organisation

  • Implement performance metrics system aligned to group-wide KPIs/targets

  • Provide process maturity coaching for managers and consult on business solution design

May 1999 - May 2001
2 years 1 month
South Africa

Call Centre Support & Quality Assessor

Vodafone Group

  • Conduct quality management and coaching in call centre operations

  • Selected for management trainee programme of Vodacom

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Telecommunication (11 years), Manufacturing (6 years), Professional Services (3.5 years), Information Technology (3 years), Media and Entertainment (3 years), and Metals and Mining (2.5 years).

Telecommunication
Manufacturing
Professional Services
Information Technology
Media and Entertainment
Metals and Mining

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (16 years), Strategy (11 years), Quality Assurance (9.5 years), Operations (6.5 years), Human Resources (4.5 years), and Product Development (2 years).

Project Management
Strategy
Quality Assurance
Operations
Human Resources
Product Development

Summary

20+ years working on cross-functional business transformation projects for blue chip multinationals, including organisational change for mergers & acquisitions, post-merger integrations, restructuring, outsourcing, offshoring, strategy transformation and set up of service delivery structures.

My professional history includes leading large-scale transformation across Infosys Consulting, Pearson, Deloitte, AP Moller Maersk, BSkyB, where I consistently turned complex, cross-functional challenges into clear, executable operating models. Most recently, as Fractional COO/Chief of Staff supporting a high-growth environmental circular-economy business with strategy execution, supporting acquisitions, partnerships, scale and sustainable growth, and leadership enablement. As Consulting Head of Change Management (MFG), Germany/EU/UK – leading complex business and organisational transformation and technology (SaaS) change programmes for major multinational clients, bringing structure, clarity, and disciplined execution to complex environments.

Skills

Industry Knowledge:

  • Manufacturing
  • Aero
  • It
  • Telecoms
  • Media And Technology
  • Publishing
  • Professional Services
  • Financial Services
  • Shipping & Logistics
  • Oil & Gas
  • Life Sciences And Pharma

Technology Knowledge:

  • Saas
  • Erp
  • Sap
  • Hr Success Factors
  • Ariba
  • Ms365
  • Iseb
  • Itil
  • Cobit
  • Uml
  • Crm
  • Sales Force
  • Oracle

Project Management:

  • Prince2 Project Management
  • Agile
  • Dsdm
  • Scrum
  • Project Gates
  • Waterfall

Business Process Knowledge:

  • Lean Six-sigma
  • Dmaic
  • Lean Methodology
  • Cmmi & Benchmarking
  • Togaf
  • Etom
  • Bpmn
  • Total Information Quality Management (Tqm)

Languages

English
Advanced
German
Intermediate
Danish
Elementary

Education

Jan 2023 - Jun 2025

Middlesex University

Professional Doctorate in Psychology and Risk Management · Psychology and Risk Management · London, United Kingdom

Jan 2017 - Aug 2019

Middlesex University

Masters/Professional Doctorate (DProf) in Risk Management · Risk Management · London, United Kingdom

Apr 2013 - Sep 2014

Middlesex University

Masters for Professional Doctorate (DProf) in Risk Management · Risk Management · London, United Kingdom

...and 1 more

Certifications & licenses

APM

Certified ISO9000 Auditor

BSI

PRINCE2 Project Management

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Tasneem based?

Tasneem is based in Cape Town, Germany.

What languages does Tasneem speak?

Tasneem speaks the following languages: English (Advanced), German (Intermediate), Danish (Elementary).

How many years of experience does Tasneem have?

Tasneem has at least 21 years of experience. During this time, Tasneem has worked in at least 13 different roles and for 10 different companies. The average length of individual experience is 1 year and 5 months. Note that Tasneem may not have shared all experience and actually has more experience.

What roles would Tasneem be best suited for?

Based on recent experience, Tasneem would be well-suited for roles such as: Fractional COO / Chief of Staff, Senior Manager – Change Management Lead (MFG) Germany, EU, UK, CEO Chief of Staff / Programme Director.

What is Tasneem's latest experience?

Tasneem's most recent position is Fractional COO / Chief of Staff at Ecocatalytic Recycling & Unimax Refinery.

What companies has Tasneem worked for in recent years?

In recent years, Tasneem has worked for Ecocatalytic Recycling & Unimax Refinery and Infosys Consulting.

Which industries is Tasneem most experienced in?

Tasneem is most experienced in industries like Telecommunication, Manufacturing, and Professional Services. Tasneem also has some experience in Media, Entertainment and Publishing, Information Technology (IT), and Metals and Mining.

Which business areas is Tasneem most experienced in?

Tasneem is most experienced in business areas like Project Management, Strategy and Planning, and Quality Assurance (QA). Tasneem also has some experience in Operations, Human Resources (HR), and Customer Service.

Which industries has Tasneem worked in recently?

Tasneem has recently worked in industries like Manufacturing, Professional Services, and Metals and Mining.

Which business areas has Tasneem worked in recently?

Tasneem has recently worked in business areas like Project Management, Strategy and Planning, and Quality Assurance (QA).

What is Tasneem's education?

Tasneem holds a Doctorate in Psychology and Risk Management from Middlesex University, a Doctorate in Risk Management from Middlesex University, a Master in Risk Management from Middlesex University and a Bachelor in Social Science - Psychology from University of Cape Town.

Does Tasneem have any certificates?

Tasneem has 3 certificates. These include: APM, Certified ISO9000 Auditor, and PRINCE2 Project Management.

What is the availability of Tasneem?

Tasneem is immediately available for suitable projects.

What is the rate of Tasneem?

Tasneem's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Tasneem?

To hire Tasneem, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

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Market avg: 800-960 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.