Semavi Yılmaz - Service Management Engineer | FRATCH

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Recommended expert

Berlin, Germany

Experience

Dec 2024 - Present

1 year 2 months

Service Management Engineer

Toll Collect GmbH

Service management engineer responsible for managing and optimizing service processes
Coordination with stakeholders to ensure high service quality
Implementation of ITIL 4 best practices and continuous service improvement

Mar 2023 - Nov 2024

1 year 9 months

Business Consultant

BearingPoint GmbH

Led digitalization projects in public administration from conception to implementation focusing on efficient project management and sustainable solutions
Provided strategic consulting including subproject leadership, analysis, and evaluation to enable informed decision-making in the field of digitalization

Apr 2021 - Feb 2023

1 year 11 months

Business Analyst

BearingPoint GmbH

Advised public administration on digitalization projects through strategic analyses and data evaluation focusing on effective conception, planning, and establishment of holistic project management
Conducted comprehensive business analysis, including strategic consulting, data analysis, and reporting to support informed decision-making in the digitalization of public administrative processes

Oct 2020 - Mar 2021

6 months

Project Management (Master's Thesis)

Mercedes Benz Ludwigsfelde GmbH

Master’s thesis project on evaluating the suitability of agile project management methods in industrial projects at the Mercedes Benz Ludwigsfelde plant
Conducted research and analysis to derive practical insights for applying agile methods in specific industrial workflows to contribute to project process optimization

Feb 2020 - Mar 2021

1 year 2 months

Consultant

Mercedes Benz Ludwigsfelde GmbH

Worked as a student consultant in global evaluation and introduction of a project and document management software in production planning for the commercial vehicle division
Advised different departments within Daimler AG on efficient use of the newly implemented software to ensure seamless transition and maximum effectiveness in work processes

May 2019 - Feb 2020

10 months

Data Analyst (Working Student)

BIOTRONIK SE & Co. KG

Worked as a working student data analyst in production with responsibility for leading subprojects on digitalization initiatives
Performed comprehensive data analyses and created meaningful reports to gain data-driven insights and contribute to continuous optimization of production processes

Oct 2018 - Feb 2019

5 months

Data Analyst (Bachelor's Thesis Student)

Daimler AG

Conducted a bachelor's thesis on analyzing and evaluating production data quality in the production environment
Actively participated in data-related projects to derive practical insights for improving production data quality and supporting efficient business process design

Oct 2017 - Apr 2018

7 months

Project Manager (Intern)

Daimler AG

Supported digitalization projects in the production environment as an intern project manager
Responsible for creating meaningful machine data analyses using business intelligence tools to generate data-driven insights and promote efficiency in production processes

Skills

Basic Knowledge

Sql
Java
Sap Erp
Sap S4hana
Vba
Tableau
Power Bi

Advanced Knowledge

Asana
Ms Project
Jira
Confluence
Ms Excel
Ms Word
Ms Powerpoint

Languages

German

Native

Turkish

Native

English

Advanced

Spanish

Elementary

Education

Apr 2019 - Mar 2021

HTW Berlin University of Applied Sciences for Engineering and Economics

Master of Science in Business Informatics, IT Manager · Business Informatics · Berlin, Germany · 2.1 (good)

Apr 2016 - Mar 2019

HTW Berlin University of Applied Sciences for Engineering and Economics

Bachelor of Science in Business Informatics · Business Informatics · Berlin, Germany · 2.0 (good)

Oct 2013 - Mar 2016

Technical University of Berlin

Information Technology in Mechanical Engineering · Berlin, Germany

...and 1 more

Certifications & licenses

BizzDesign Enterprise Studio - Foundation & Advanced Learning

ITIL 4 Foundation

PRINCE2 Agile

ServiceNow (various micro-certifications)

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