Rouven-Benjamin Timmann
Operations Leader
Experience
Operations Leader
VKB
- Operational management as well as functional and disciplinary leadership of around 34 employees (internal/external, national/international) with a budget responsibility of €2.5M
- Project management for the digital transmission of health insurance contributions
- Management of digitization projects (mainframe, CRM, databases, sales systems) with end-to-end responsibility
- Ensuring operational compliance, especially data protection and regulatory requirements
- Coordination of central interfaces between IT, procurement, finance, authorities, and customers
- Setting up and optimizing efficient organizational and governance structures
- Leading an agile team across nine operational areas
Head of Project Management DACH Digitization of Incoming Mail
WillisTowerWatson
- Leading a team of 4 team leaders and 28 employees worldwide
- Outsourcing post, mail, and fax to an external service provider for mail processing, scanning, and technical data capture
- Implementing automated extraction processes with an AI/cloud-based application
- Secure transfer of OCR data with a technical metadata structure
Freelancer
Independent Freelancer
Head of Internal Agile Service Management/IT/Interface Management Department
Commerzbank AG
- Head of agile organization across clusters: from design to implementation of internal service products
- Supporting product owners and the development team with KPIs, primarily achieving customer satisfaction and service standards
- Introducing a new cluster structure with functional and disciplinary leadership of 8 Scrum Masters
- Driving growth and acceleration of product developments
- Managing the setup of digital document work tools and front-end archives; budget €1.3M; web-based end-to-end system with a ticketing system to accelerate processes
Senior Lead Project Manager
Commerzbank AG
- Managing communications, processes, and interfaces in incoming mail digitization projects: introducing an automated end-to-end system with AI technology; leading 28 employees; budget €10M
- Head of group-wide liquidity project (direct report to the board): interface management, design, IT architecture, business cases, control center system
- Project manager for procurement and contract management: procurement, contract drafting, SLA negotiation, KPI definition
- Sustainability manager; product manager for cloud, SAP, and API technology
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Banking and Finance (5.5 years), Insurance (3 years), and Professional Services (1 year).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Information Technology (8 years), Operations (8 years), Project Management (8 years), Product Development (5.5 years), Finance (5.5 years), and Legal (5.5 years).
Summary
Many years of responsibility for strategic and operational management, organizational development, and the successful implementation of complex digitization and transformation programs. Proven strength in leading interdisciplinary teams, stakeholder management across all hierarchy levels, and translating strategies into measurable results. Broad experience in compliance, data protection, IT and process landscapes, combined with a pragmatic management approach and strong focus on implementation. Committed to clear structures, sustainable efficiency improvements, and collaborative teamwork – with a focus on quality, reliability, and long-term value for the organization, employees, and customers. Introduction of standards such as form management, technical innovations (S2S; JSON, webservice, P2P, API, SFTP, S2S, S4Hana, AI)
Skills
- Ms Excel: Advanced Knowledge
- Word: Advanced Knowledge
- Powerpoint: Advanced Knowledge
- Jira: Expert Knowledge
- Confluence: Advanced Knowledge
- Mural: Advanced Knowledge
- Ms Teams: Expert Knowledge
- One Note: Expert Knowledge
Languages
Education
Allianz Versicherungs AG
Training as an Insurance Clerk · Insurance Clerk · Germany
Gymnasium Ernestinum Celle
Advanced technical college entrance qualification · Celle, Germany
Certifications & licenses
Scrum Master
Boris Gloger and CoBa AG Lead IT
Profile
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