Maria (Ferletak) Hazasova
IT Business Analyst / Requirements Engineer
Experience
IT Business Analyst / Requirements Engineer
A1 Austria
Project & Process Management, Business analysis, IT business analysis, Product analysis, Agile development
Requirements specification, Project documentation production
Business process modeling (BPMN) - 'As Is' and 'To Be' models
Software optimization - UX, UI, software behavior
Interconnection & MVNO Billing Optimization: Identifying gaps and process imperfections between Core, Mediation & Billing departments through analysis of CDRs, mediation mapping, call scenarios, trunk tickets, SLAs and billing logic to determine data processing issues
New Wholesale Billing Requirements Specification: Creating requirement specification as basis for development and implementation of the new wholesale billing system for A1 EU business in Austria, Slovenia, Serbia and North Macedonia, analyzing needs and identifying missing functionalities
Open Access Network - Wholebuy Partner Management System Requirements: Creating IT scoping document for RFP, gathering business requirements and specifying features and functionalities of the future partner management system
Open Access Network – Address Upload Automation: Expanding functionalities of address verification & upload system, reducing upload errors from 20% to 2%, and creating requirements for future automation
Salesforce CPQ Projekt: Digitization of wholesale products in Salesforce CPQ, wholesale offer/order management and optimization of CPQ wholesale sale application by analyzing UX, UI and application functionalities
Audi Project: Automation of wholesale products ordering process between SAP ERP and other sales applications, optimization of product setup, mapping data flow and testing & implementation of solution
IT Business Analyst / Requirements Engineer
Deep Consulting Solutions
Business analysis, IT business analysis, Customer requirements analysis, Market analysis, Agile development
Business process modeling (BPMN) - 'As Is' and 'To Be' models, process automation, solutions delivery
Requirements specification, Project documentation production, creating software requirements
Software optimization - UX, UI, software behavior, ERP software implementation
Optimization and Automation of Business Process Operations: Enabling full automation of service delivery and production operations by developing business models serving as bases for made-to-measure ERP software
Cooperation on Made-to-Measure ERP Software Development: Participating in software development & implementation with IT team to create practical and high-quality UI & UX for ERP and mobile applications
Business Operations Consultant
Fermos
- Analyzing company building and understanding potential
- Defining options and optimizing building space for various business purposes
- Handling project documentation such as building permits and project plans
- Resource planning and coordination with authorities on legal regulations
- Cooperating with building owner to deliver expected outcomes
Business Analyst – Process Outsourcing & Optimization
Vistra
Business operations analysis and requirement specification
Business process modeling (BPMN) - 'As Is' and 'To Be' models
Business outsourcing
Outsourcing of Accounting and Secretarial Processes: Reducing day-to-day operational expenses, enabling outsourcing of accounting and secretarial processes, and implementing procedures in outsourcing companies by identifying resources, responsibilities and designing improved processes through reconstruction
Business Analyst / Consultant
Fermos
Restructuring a family business with long history by creating a new target business model through identification of resources, responsibilities and business practices
Enabling better management of day-to-day operations, reducing order errors by 30% and providing better customer experience through cooperation with IT professional to deliver a software-based solution addressing customer and project information issues
Senior IT Business Analyst / Project Manager
JOIN Experience, S.A.
Business analysis, IT business analysis, costs & expenses analysis
Project management for departmental, company and third-party projects
Business process modeling (BPMN) - 'As Is' and 'To Be' models
Software optimization - UX, UI, software behavior
Integration analysis, solution architecture, Agile development, solution implementation
Requirements specification, Project documentation production
Market analysis, customer behavior analysis, customer service development
Team management of cross-divisional team of 30 employees and vendors
Development of a Monthly Mass Billing Solution: Reduced invoice production expenses by €250,000 annually, halved monthly call center rate during billing period and enhanced sales through creation and digitalization of multilingual invoice documents using Jiway OMS Mozaik
Subcontracting and Set-Up of a New Mass Printing Provider: Reduced printing expenses by 40%, solved undelivered post issues and provided high-quality print documents
Implementation of Document Production Automation: Eliminated customer relations document backlog, reduced personnel expenses by 100% and cut production & delivery time by 95% using Jiway OMS and FTP integration
Optimization of the Impressio CRM Application: Halved customer onboarding time and improved UX, UI and customer experience by restructuring onboarding process and software interface
Business Analyst – Billing & Revenue Optimization Projects
UPC DTH
Billing & collection management, business analysis, costs & expenses analysis
Project management for departmental, company and corporate projects
Business process modeling (BPMN) - 'As Is' and 'To Be' models
Software optimization - UX, UI, software behavior
Market analysis, customer behavior analysis, customer service development
Requirements specification, Project documentation production
Team management of cross-divisional team of 20 employees and vendors
Creating training materials and providing trainings
Development of a New Billing & Collection Process: Reduced unpaid invoices by 50% and 30% in two markets, cut call center billing period call rate by 30% and reduced collection personnel expenses by 90% through automated communication (SMS, voicemail, email)
Development and Implementation of New Billing Features in Wizard CRM: Reduced manual billing work and processing time by analyzing and optimizing CRM software
Revenue Share Calculation Optimization: Saved €400,000 annually by analyzing contracts and changing revenue share calculation logic
Customer Communication Development: Reduced monthly personnel expenses by 40%, cut production & delivery time and improved customer experience by implementing new automated communication
Billing & Collection Operations Support
Competence Call Center, Ltd.
- Billing & collection support for UPC DTH Telco project
- Project management including reporting, issue log handling, and managing billing & collection activities
- Creating training materials and providing trainings
- Process management for billing & collection processes, requirements specification and procedure setup
- Team management and coordination of billing operations
Summary
IT Business Analyst & Requirements Engineer, with 15 years of experience in Business Operations restructuring through automation or software optimization, enabling companies to run their operations effectively while providing the best services to their customers.
Leading and delivering projects for companies from Telco, Customer Care, Finance, Healthcare, and Production Industries.
Skills
Business Analysis
It Business Analysis
Requirements Engineering
Business Operations Restructuring
Operations Excellence
Project Management
Process Management
Process Optimization
Process Automation
Business Process Modeling
Bpmn
Software Optimization
Ux
Ui
Agile Development
Solution Implementation
Expense Reduction
Business Outsourcing
Business Modeling
Customer Care
Team Management
Sap
Wholesale
Salesforce
Business Communication
Scrum
Kanban
Waterfall
Microsoft Office Advanced
Microsoft Visio, Project Advanced
Miro, Camunda, Lucidchart, Adonis Advanced
Confluence, Jira, Figma Advanced
Plsql Beginner
Webgis, Weblkms, Machbarkeit Advanced
Eol Intermediate
Product Databases - Opc, Omc, Cpq Advanced
Gucci Onecockpit Advanced
Crm Software – Wizard, Impressio Advanced – User & Application Development Experience
Oms Software – Mozaik, Osidoc Advanced – User & Application Development Experience
Erp Software – Zoho, Sap Advanced – User & Application Development Experience
Cloudsense Cpq By Salesforce Advanced – User & Application Development Experience
Languages
Education
Brno International Business School
MSc Business Management · Business Management · Brno, Czech Republic
University of Central Europe in Skalica
Bc International Relations · International Relations · Skalica, Slovakia
Certifications & licenses
Management Of Risk Foundation & Practitioner Level
Prince 2 Foundation Level
Profile
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