Karolina Müller
Project Manager International Operations & Head of International HR
Experience
Project Manager International Operations & Head of International HR
DIRKS Distribution Verwaltungs GmbH
- Implemented cross-border logistics KPIs and digitized reporting, reducing SLA breaches by 30%.
- Integrated advanced supply chain systems, delivering 10% cost savings.
- Defined and harmonized global HR strategies across multiple branches.
- Rolled out global talent development initiatives and HR systems to support business growth.
Founder & Strategic Consultant
Müller Consulting
- Advised C-level executives on market entry, restructuring, and scaling strategies.
- Delivered Lean Six Sigma projects in logistics, HR, and service delivery.
- Designed HR frameworks, managed M&A transitions, and coached leadership teams.
- Supported startups and established firms in process redesign and go-to-market alignment.
Director of Operations DACH & Head of European Delivery
Epiq Systems
- Directed multi-country operations with full P&L accountability.
- Established a new delivery center in Poland, scaling to 150 employees.
- Implemented KPI frameworks, SOPs, and performance systems, increasing efficiency.
- Partnered with global VP on board-level planning and regional growth.
- Acted as senior escalation contact for enterprise clients during major transitions.
AVP, Team Leader / Deputy Department Head
Credit Suisse Group AG
- Led international teams in settlements, custody, and tax support.
- Executed large-scale process migrations from the UK, Switzerland, and Singapore.
- Drove digital transformation of IT systems and workflows, improving service delivery.
Summary
Multilingual executive with 20+ years of cross-border leadership across EMEA and APAC, specializing in HR transformation, delivery operations, and post-M&A integration. Scaled delivery hubs to 200+ FTE, introduced Lean performance frameworks, and led enterprise-wide programs with full P&L ownership.
Trusted board advisor known for aligning talent, process, and strategy to drive sustainable growth.
Skills
- Executive Leadership
- Hr Transformation
- Operations (Ssc/bpo)
- M&a Integration
- Board Advisory
- Risk & Governance
Languages
Education
University of Wroclaw
Anthropology · Wrocław, Poland
University of Wroclaw
Law · Wrocław, Poland
Certifications & licenses
Certified Court Mediator
Certified Green Belt – Project Management & Lean Six Sigma
Profile
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