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Karolina Müller

Project Manager International Operations & Head of International HR

Karolina Müller
Wrocław, Poland

Experience

Apr 2022 - Present
3 years 10 months
Germany

Project Manager International Operations & Head of International HR

DIRKS Distribution Verwaltungs GmbH

  • Implemented cross-border logistics KPIs and digitized reporting, reducing SLA breaches by 30%.
  • Integrated advanced supply chain systems, delivering 10% cost savings.
  • Defined and harmonized global HR strategies across multiple branches.
  • Rolled out global talent development initiatives and HR systems to support business growth.
Jan 2019 - Apr 2022
3 years 4 months
Poland

Founder & Strategic Consultant

Müller Consulting

  • Advised C-level executives on market entry, restructuring, and scaling strategies.
  • Delivered Lean Six Sigma projects in logistics, HR, and service delivery.
  • Designed HR frameworks, managed M&A transitions, and coached leadership teams.
  • Supported startups and established firms in process redesign and go-to-market alignment.
Apr 2016 - Dec 2018
2 years 9 months
Poland

Director of Operations DACH & Head of European Delivery

Epiq Systems

  • Directed multi-country operations with full P&L accountability.
  • Established a new delivery center in Poland, scaling to 150 employees.
  • Implemented KPI frameworks, SOPs, and performance systems, increasing efficiency.
  • Partnered with global VP on board-level planning and regional growth.
  • Acted as senior escalation contact for enterprise clients during major transitions.
Jan 2007 - Mar 2016
9 years 3 months
Poland

AVP, Team Leader / Deputy Department Head

Credit Suisse Group AG

  • Led international teams in settlements, custody, and tax support.
  • Executed large-scale process migrations from the UK, Switzerland, and Singapore.
  • Drove digital transformation of IT systems and workflows, improving service delivery.

Summary

Multilingual executive with 20+ years of cross-border leadership across EMEA and APAC, specializing in HR transformation, delivery operations, and post-M&A integration. Scaled delivery hubs to 200+ FTE, introduced Lean performance frameworks, and led enterprise-wide programs with full P&L ownership.

Trusted board advisor known for aligning talent, process, and strategy to drive sustainable growth.

Skills

  • Executive Leadership
  • Hr Transformation
  • Operations (Ssc/bpo)
  • M&a Integration
  • Board Advisory
  • Risk & Governance

Languages

Polish
Native
English
Advanced
German
Intermediate

Education

Oct 2007 - Jun 2011

University of Wroclaw

Anthropology · Wrocław, Poland

Oct 1997 - Jun 2003

University of Wroclaw

Law · Wrocław, Poland

Certifications & licenses

Certified Court Mediator

Certified Green Belt – Project Management & Lean Six Sigma

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Karolina based?

Karolina is based in Wrocław, Poland.

What languages does Karolina speak?

Karolina speaks the following languages: Polish (Native), English (Advanced), German (Intermediate).

How many years of experience does Karolina have?

Karolina has at least 19 years of experience. During this time, Karolina has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 4 years and 9 months. Note that Karolina may not have shared all experience and actually has more experience.

What roles would Karolina be best suited for?

Based on recent experience, Karolina would be well-suited for roles such as: Project Manager International Operations & Head of International HR, Founder & Strategic Consultant, Director of Operations DACH & Head of European Delivery.

What is Karolina's latest experience?

Karolina's most recent position is Project Manager International Operations & Head of International HR at DIRKS Distribution Verwaltungs GmbH.

What companies has Karolina worked for in recent years?

In recent years, Karolina has worked for DIRKS Distribution Verwaltungs GmbH and Müller Consulting.

Which industries is Karolina most experienced in?

Karolina is most experienced in industries like Banking and Finance, Professional Services, and Transportation and Logistics.

Which business areas is Karolina most experienced in?

Karolina is most experienced in business areas like Operations, Information Technology (IT), and Human Resources (HR). Karolina also has some experience in Project Management, Supply Chain Management, and Strategy and Planning.

Which industries has Karolina worked in recently?

Karolina has recently worked in industries like Transportation and Logistics and Professional Services.

Which business areas has Karolina worked in recently?

Karolina has recently worked in business areas like Human Resources (HR), Project Management, and Supply Chain Management.

What is Karolina's education?

Karolina attended University of Wroclaw for Anthropology.

Does Karolina have any certificates?

Karolina has 2 certificates. These include: Certified Court Mediator and Certified Green Belt – Project Management & Lean Six Sigma.

What is the availability of Karolina?

Karolina will be available full-time from March 2026.

What is the rate of Karolina?

Karolina's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Karolina?

To hire Karolina, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

600
450
300
150
Market avg: 380-540 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.