Kenneth (Michel) Vreden
Content Moderator
Experience
Content Moderator
Telus International
- Review and classify multimodal content (text, video, audio) based on platform policies and Trust & Safety standards.
- Identify, flag, and escalate sensitive or harmful material to maintain community integrity.
- Maintain consistent quality through calibration sessions and performance reviews.
- Provide policy feedback to improve accuracy and user experience.
- Key Skills: Policy enforcement, risk assessment, data labeling, quality monitoring.
Research Support Specialist
Labcorp
- Supported global clinical trials by validating research data and ensuring protocol compliance.
- Coordinated with medical professionals and data teams to ensure documentation accuracy.
- Conducted audit preparation and discrepancy resolution under GCP standards.
- Key Skills: Data accuracy, research compliance, cross-functional coordination.
Customer Support Representative – Dutch Market
Nike
- Delivered top-tier multilingual support via chat, phone, and email for Dutch-speaking customers.
- Achieved average CSAT score above 90% through active listening, empathy, and timely resolution.
- Handled returns, refunds, and escalations within CRM and ERP systems (Salesforce, Zendesk).
- Provided real-time product advice and troubleshooting to ensure customer retention.
- Key Skills: CRM systems, problem-solving, KPI performance, product support.
Sales Representative / Sales Manager
XTG SA & D.A.F. Polska
- Developed international B2B networks across the Netherlands, Belgium, Suriname, and the Caribbean.
- Led client acquisition and retention, achieving consistent revenue growth targets.
- Managed multilingual negotiations and business development strategy.
- Key Skills: Client relationship management, negotiation, strategic sales.
Entrepreneur & Event Manager
PsEVENT 09 / PS & CO Management / FADER CUT
- Founded and managed event production companies in the Netherlands and Poland.
- Oversaw logistics, vendor contracts, and marketing campaigns for large-scale events.
- Maintained financial discipline and cross-border coordination.
- Key Skills: Project management, leadership, marketing operations.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (25 years), Automotive (5 years), Retail (3 years), Information Technology (1 year), Healthcare (0.5 years), and Pharmaceutical (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Marketing (25 years), Operations (25 years), Project Management (25 years), Sales (5 years), Customer Service (4 years), and Quality Assurance (1.5 years).
Summary
Multilingual Customer Support and Content Operations professional with 10+ years of international experience across technology, e-commerce, and research sectors. Adept at resolving complex client issues, moderating digital content, and ensuring compliance with global standards (GDPR, Trust & Safety, and data accuracy). Known for clear communication, empathy, and strong analytical thinking in fast-paced and cross-cultural environments. Recognized for balancing quality, compliance, and customer satisfaction in every interaction.
Skills
Experienced In Remote Collaboration And International Communication
Skilled In Handling Confidential And Sensitive Data
Proficient With Crm, Ticketing, And Moderation Platforms: Salesforce, Zendesk, Jira, Confluence, Internal Policy Tools
Compliance-focused: Gdpr, Trust & Safety, And Platform Integrity Assurance
Languages
Education
Hogeschool Eindhoven
Bachelor of Hotel Management · Hotel Management · Eindhoven, Netherlands
SKB Eindhoven
Eindhoven, Netherlands
Profile
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