Kenneth (Michel) V.
Multilingual Content Moderator | Customer Support & Trust & Safety Specialist
Experience
Content Moderator
Telus International
Review and classify multimodal content (text, video, audio) based on platform policies and Trust & Safety standards.
Identify, flag, and escalate sensitive or harmful material to maintain community integrity.
Maintain consistent quality through calibration sessions and performance reviews.
Provide policy feedback to improve accuracy and user experience.
Policy enforcement
Risk assessment
Data labeling
Quality monitoring
Research Support Specialist
Labcorp
Supported global clinical trials by validating research data and ensuring protocol compliance.
Coordinated with medical professionals and data teams to ensure documentation accuracy.
Conducted audit preparation and discrepancy resolution under GCP standards.
Data accuracy
Research compliance
Cross-functional coordination
Customer Support Representative – Dutch Market
Nike
Delivered top-tier multilingual support via chat, phone, and email for Dutch-speaking customers.
Achieved average CSAT score above 90% through active listening, empathy, and timely resolution.
Handled returns, refunds, and escalations within CRM and ERP systems (Salesforce, Zendesk).
Provided real-time product advice and troubleshooting to ensure customer retention.
CRM systems
Problem-solving
KPI performance
Product support
Sales Representative / Sales Manager
XTG SA & D.A.F. Polska
Developed international B2B networks across the Netherlands, Belgium, Suriname, and the Caribbean.
Led client acquisition and retention, achieving consistent revenue growth targets.
Managed multilingual negotiations and business development strategy.
Client relationship management
Negotiation
Strategic sales
Entrepreneur & Event Manager
PsEVENT 09 / PS & CO Management / FADER CUT
Founded and managed event production companies in the Netherlands and Poland.
Oversaw logistics, vendor contracts, and marketing campaigns for large-scale events.
Maintained financial discipline and cross-border coordination.
Project management
Leadership
Marketing operations
Summary
Multilingual Customer Support and Content Operations professional with 10+ years of international experience across technology, e-commerce, and research sectors.
Adept at resolving complex client issues, moderating digital content, and ensuring compliance with global standards (GDPR, Trust & Safety, and data accuracy).
Known for clear communication, empathy, and strong analytical thinking in fast-paced and cross-cultural environments.
Recognized for balancing quality, compliance, and customer satisfaction in every interaction.
Languages
Education
Hogeschool Eindhoven
Bachelor of Hotel Management · Hotel Management · Eindhoven, Netherlands
SKB Eindhoven
Secondary Education · Eindhoven, Netherlands
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