Multilingual Content Moderator | Customer Support & Trust & Safety Specialist

Review and classify multimodal content (text, video, audio) according to platform policies and Trust & Safety standards.

Identify, flag, and escalate sensitive or harmful material to maintain community integrity.

Maintain consistent quality through calibration sessions and performance reviews.

Provide policy feedback to improve accuracy and user experience.

Achieved 98% policy accuracy score in weekly audits and contributed to workflow optimization reducing misclassification rates by 12%. Key skills: Policy enforcement, Risk assessment, Data labeling, Quality monitoring

Delivered top-tier multilingual support via chat, phone, and email for Dutch-speaking customers.

Achieved CSAT >90% through active listening, empathy, and timely resolution.

Handled returns, refunds, and escalations using CRM and ERP systems (Salesforce, Zendesk).

Provided real-time product advice and troubleshooting to ensure customer retention. Key skills: CRM systems, Problem-solving, KPI performance, Product support

Founded and managed event production companies specializing in entertainment and corporate events.

Oversaw logistics, vendor contracts, and marketing campaigns for large-scale productions.

Maintained financial discipline and coordinated cross-border operations. Key skills: Project management, Leadership, Marketing operations