David (Cheng) Dai
Policy Specialist & Analyst
Experience
Policy Specialist & Analyst
Tiktok GmbH / Bytedance Ltd.
- Evaluated pain-points of moderation process & strategy
- Conducted lean moderation process and integration of policy issues to improve core metrics KPI, moderation accuracy and consistency
- Collaborated across functions to handle impactful escalations and maintain platform safety
- Conducted agile mechanisms to prevent harmful content such as hate speech, fake news, misinformation on events like German Election (2025), Olympic Games Paris (2024), and harmful AIGC
- Collaborated with product and data science teams to improve the efficiency and accuracy of AI moderation processes
- Applied techniques including RLHF with high-quality data labeling, prompt engineering, model refinement by translating policy wording into decision trees
- Automated processes with Python coding
- Created SOPs and metrics for model iteration and result tracking
DACH Market Specialist
Tiktok GmbH / Bytedance Ltd.
- Partnered with cross-functional teams to conduct in-depth analysis of core quality metrics (FNP/FPR, accuracy, F1 score)
- Led initiatives resulting in measurable enhancements, including lean moderation processes to be more agile and controllable
- Developed customized dashboards and datasets using SQL to transform raw metrics into clear visualizations and actionable insights for quality monitoring
- Oversaw the end-to-end escalation process for critical content safety issues and facilitated company-wide rollout of new moderation policies
Quality Analyst
Tiktok GmbH / Bytedance Ltd.
- Reviewed and improved content moderation quality to avoid false overkill and violation leakage
- Defined measurable key quality metrics including moderation accuracy using DMAIC method and improved metrics significantly through root-cause analysis
- Developed tools with SQL and advanced spreadsheet skills to extract insights from raw data, detect anomalies, and calculate moderator performance
Internship + Thesis
Fraport AG
- Contributed to analysis and improvement of airport operations by reducing and optimizing turnaround time (TAT) of aircraft
- Completed bachelor thesis on simulating aircraft capacity from an airport perspective using operations research models in Excel-VBA
Working Student
QuaRisMa GmbH
- Programmed neural networks with Python for pattern recognition
- Applied statistical methods using R and Python
- Implemented quality management processes using Lean Six Sigma approach with Minitab
Industries Experience
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Experienced in Media and Entertainment (5.5 years), Information Technology (4.5 years), Professional Services (1 year), and Transportation (0.5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Quality Assurance (6 years), Operations (5 years), Information Technology (3.5 years), Business Intelligence (2.5 years), and Research and Development (1.5 years).
Skills
- Advanced Skills In Ms-offices With Vba / Macro
- Database-management With Sql
- Data Analysis/science With Python, R And Matlab
- Basic Programming Knowledge In C++ And Java
- Quality Management - Lean Six Sigma Approach
Languages
Education
Darmstadt University of Applied Sciences
Bachelor of Science, Applied Mathematics · Applied Mathematics · Darmstadt, Germany
TU Darmstadt
Electrical and Computer Engineering · Darmstadt, Germany
Profile
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