Andrea D. - Document Management and Quality Specialist

Berlin, Germany

Experience

Apr 2025 - Present

9 months

Berlin, Germany

Sorting, organizing, and categorizing a wide range of documents and ensuring compliance with technical and regulatory requirements
Managing document sequencing and ensuring quality control at every stage of processing, including accurate labeling and archiving for secure storage and easy retrieval
Operating high-performance equipment and performing routine maintenance

May 2022 - Nov 2023

1 year 7 months

Berlin, Germany

Utilize software to set up, update, coordinate, and monitor shipping activities
Supervise end-to-end shipping operations, ensuring on time and accurate deliveries
Design and execute a comprehensive shipping strategy
Proactively identify and resolve shipping challenges to maintain seamless operations
Manage stock control and inventory to align with organizational goals
Lead and train the shipping team, promoting collaboration and high performance

Jun 2016 - Jan 2020

3 years 8 months

Berlin, Germany

Responsible for identifying staff training and development needs, and for planning, organising, executing and overseeing appropriate training
Overseeing and coaching the Italian, Russian, Hebrew, and Hungarian teams; mentoring subject matter experts (SMEs)
Analyzing data, accuracy figures and KPI in order to report on the top issues impacting decision accuracy
Proposing solutions to improve the project’s accuracy at market and individual level
Conducting quality check/audits and ensuring feedback loop to the Training and Policy department
Measuring the impact of policy changes on the team’s workload, spotting grey areas and fleshing out gaps in knowledge, processes, and policies
Communicating with clients on a daily basis, discussing trends and issues, market specific topics and collecting feedback
Creating and managing content across internal social media channels

Jul 2015 - May 2016

11 months

Berlin, Germany

Handling the operational implementation and expansion of display campaigns with partners and own networks
Monitoring and analysing data, implementing and optimizing Yahoo Gemini and DCM campaigns
A/B testing
Identifying valuable traffic potentials to make valuable data-driven decisions using the company’s funnel KPIs from click to purchase
Working on new creative ideas and new advertising formats to promote services
Briefing the design team and managing layout and banner concepts
Acquiring new partners and dealing with existing ones on a daily basis

Jun 2012 - Jun 2015

3 years 1 month

United Kingdom

Designing printed marketing and advertising material
Presenting fresh brand approaches to clients
Maintaining continuity throughout all projects both technically and creatively
Providing aftercare support for clients and maintaining satisfaction
Design management and design consulting for new creative industries and start-ups
Infographic, iconography, illustrations, logo design and photo retouching
Trend analysis and concept development

Dec 2009 - May 2011

1 year 6 months

L'Aquila, Italy

Responsible for the design of graphics to meet specific commercial or promotional needs, including but not limited to presentations, reports, brochures, invitations, exhibit displays, flyers, signage, infographics etc.
Branding and promotion for clients
Photo retouching
Overseeing the production schedule of projects