Andrea D.
Document Management and Quality Specialist
Experience
Apr 2025 - Present
8 monthsBerlin, Germany
Document Management and Quality Specialist
XBP Europe
- Sorting, organizing, and categorizing a wide range of documents and ensuring compliance with technical and regulatory requirements
- Managing document sequencing and ensuring quality control at every stage of processing, including accurate labeling and archiving for secure storage and easy retrieval
- Operating high-performance equipment and performing routine maintenance
Jul 2020 - Dec 2020
6 monthsBerlin, Germany
E-commerce Operations and Shipping Manager
Eberty Schmetterlinge/Smart Bugs
- Utilize software to set up, update, coordinate, and monitor shipping activities
- Supervise end-to-end shipping operations, ensuring on time and accurate deliveries
- Design and execute a comprehensive shipping strategy
- Proactively identify and resolve shipping challenges to maintain seamless operations
- Manage stock control and inventory to align with organizational goals
- Lead and train the shipping team, promoting collaboration and high performance
Jun 2016 - Jan 2020
3 years 8 monthsBerlin, Germany
Training and Quality Manager / Quality Evaluator
Arvato Bertelsmann
- Responsible for identifying staff training and development needs, and for planning, organising, executing and overseeing appropriate training
- Overseeing and coaching the Italian, Russian, Hebrew, and Hungarian teams; mentoring subject matter experts (SMEs)
- Analyzing data, accuracy figures and KPI in order to report on the top issues impacting decision accuracy
- Proposing solutions to improve the project’s accuracy at market and individual level
- Conducting quality check/audits and ensuring feedback loop to the Training and Policy department
- Measuring the impact of policy changes on the team’s workload, spotting grey areas and fleshing out gaps in knowledge, processes, and policies
- Communicating with clients on a daily basis, discussing trends and issues, market specific topics and collecting feedback
- Creating and managing content across internal social media channels
Jul 2015 - May 2016
11 monthsBerlin, Germany
Junior Display Marketing Manager
Auto1
- Handling the operational implementation and expansion of display campaigns with partners and own networks
- Monitoring and analysing data, implementing and optimizing Yahoo Gemini and DCM campaigns
- A/B testing
- Identifying valuable traffic potentials to make valuable data-driven decisions using the company’s funnel KPIs from click to purchase
- Working on new creative ideas and new advertising formats to promote services
- Briefing the design team and managing layout and banner concepts
- Acquiring new partners and dealing with existing ones on a daily basis
Jun 2012 - Jun 2015
3 years 1 monthUnited Kingdom
Graphic Designer
Freelance
- Designing printed marketing and advertising material
- Presenting fresh brand approaches to clients
- Maintaining continuity throughout all projects both technically and creatively
- Providing aftercare support for clients and maintaining satisfaction
- Design management and design consulting for new creative industries and start-ups
- Infographic, iconography, illustrations, logo design and photo retouching
- Trend analysis and concept development
Dec 2009 - May 2011
1 year 6 monthsL'Aquila, Italy
Graphic Designer
Artika Studio
- Responsible for the design of graphics to meet specific commercial or promotional needs, including but not limited to presentations, reports, brochures, invitations, exhibit displays, flyers, signage, infographics etc.
- Branding and promotion for clients
- Photo retouching
- Overseeing the production schedule of projects
Summary
Highly successful in previous roles and during my studies, always achieving my goals through dedication and passion for my profession.
A hardworking individual capable of multi-tasking, focus under pressure and meet deadlines whilst keeping high standards.
A people’s person, always responsive to clients’ needs, with excellent capacity to quickly adapt to new situations and approach new tasks.
Languages
Italian
NativeEnglish
AdvancedGerman
IntermediateSpanish
IntermediateEducation
Oct 2005 - Jun 2007
Accademia di Belle Arti - Urbino
MA in Graphic Arts · Graphic Arts · Urbino, Italy
Oct 2002 - Jun 2005
Accademia di Belle Arti - L'Aquila
BA in Design & Graphic Design · Design & Graphic Design · L'Aquila, Italy
Certifications & licenses
Salesforce Administration
Digital Career Institute
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