Senior Quality Executive, Consultant & Interim Manager in Technology companies

Duration: 3 months

Project: Consulting and support for the expansion of the business process-oriented quality management system for a major next-generation infrastructure project according to BPMN 2.0 in Signavio and SharePoint

• Leading equipment supplier to the energy storage sector.
• Employees: fewer than 1,000.
• 12 direct reports, reporting line: CTO.
• Support the industrialization towards quality maturity at industry level.
• Team building with Project Quality Engineers: Product Compliance, Quality in Development / in Customer / in Strategic Projects, Supplier Quality, Quality Assurance / Quality Control and Quality System Compliance.
• Introduction of APQP and PPAP in product development.
• Introduction of Supplier Quality at critical suppliers.
• Introduction of QA/QC in process development and production.
• Introduction of Business Process Excellence with a CAQ System.
• Success: Set up a new quality team in both existing and new development projects.
• Success: APQP deliverables as part of gate reviews, agile and classic.
• Success: Supplier component review and PPAP with strategic suppliers.

• Manufacturer of inverters and monitoring accessories for photovoltaic systems and power supplies for industrial applications. Turnover: €70M, employees: 400.

• 8 direct reports, reporting line: Technical Managing Director.

• Support product development and production.

• Improvement of first pass yield and failure rate.

• Success: Top product defects and manufacturing process weaknesses identified and addressed.

• Quality Assurance and Control.

• Stabilization of incoming printed circuit boards.

• Success: Project "Inventory clearance with 100% inspection at supplier" completed.

• Complaint management.

• Increased effectiveness of incoming goods and material supply.

• Introduction of cost recording in the problem-solving process.

• Success: Cost transparency as input for claim handling and continuous improvement.

• Success: Vacancy bridging of the head of quality management.

• Over 3,500 employees.

• 8 direct reports, responsible for the Dresden plant, reporting line: Quality Director.

• Led QM system transition to IATF 16949:2016.

• Coordination of the QM system transition from ISO/TS 16949 to IATF 16949:2016.

• Success: IATF 16949:2016 certification in March 2018, enabling automotive market access and award of two significant automotive contracts for the plant.

• Success: Quality Award granted to the team for automotive market access.

• Auditing & Certification (Lead Auditor ISO 9001, IATF 16949).

• Implementation of the annual system, product and process audit plan.

• Success: ISO 9001:2015 recertification.

• Document management / archiving system.

• Archive clearance and disposal of items with expired archiving period.

• Success: Archive clearance of ~5,000 folders in alignment with affected parties.

• Equipment manufacturer for vacuum & automation solutions for semiconductor & automotive including service. Globally, 2,000 employees.

• 1 direct report, reporting line: Technical Managing Director.

• Responsibility for product, process & service quality.

• Quality planning: APQP, PPAP, FMEA, MSA, SPC, PLP.

• QM system scope extension to include service.

• Systematic revision of all production control plans for reliability enhancement.

• Success: Improvement of product & refurbishment reliability by 25%.

• Business process optimization of the production & repair center.

• Concept development, roll-out and training of all responsible persons.

• Optimization of the complaint process with RMA, FA and 8D process.

• Reporting of the quality performance.

• Success: Lead time improvement of defect analysis by 60% and of complaints by 55%.

• Internal & external auditing; ISO 9001 certification.

• Introduction & coordination of "Standardized Supplier Quality Assessment (SSQA)" for maturity assessment and further development, iterations for 3 years.

• Implementation of Brooks Process Certification with PQP, 5S, Safety, Audits.

• Implementation of the annual audit plan including all follow-up actions.

• Success: Improvement of SSQA maturity scoring by 2.8 points (0-10).

• Reason for change: facility transfer/relocation to USA; business unit sale.

• Role: Quality Manager / QM Representative (1995-1996):

• Engineering service provider focused on automotive, 150 employees.

• Development and implementation of a quality management system for the head office and three operational sites.

• Auditing of the sites.

• Employee training.

• Success: ISO 9001 certification of all sites.

• Role: Head of QM-System IVM Group (1995-2000):

• Engineering service provider focused on automotive, rail, IT, training; accredited automotive manufacturer with complete vehicle development expertise; 2,000 employees.

• 6 direct reports, reporting line: Managing Partner.

• QM system implementation and group certification according to ISO 9001.

• Expansion according to VDA 6 and TQM for locations in Germany, Switzerland and Spain.

• Business Process Management.

• Lead Internal Auditor.

• Contact person for customers, suppliers, certification body.

• Success: Business process oriented multisite QM system & certification for the whole enterprise.

• Success: AUDI Quality Award as Engineering Partner.

• Reason for change: desire for internationalization.