Head of Quality Management, Brooks Europe

improved product & service quality and productivity in collaboration with product business groups, manufacturing, operations & account teams including change management.

introduced Trackwise as superuser and NC & CAPA performance management; implemented and reported KPI dashboard.

designed, trained, and implemented business process management on a European level.

conducted internal & external audits and developed various CAQ modules (audit, measuring equipment, CAPA).

acted as quality interface to customers (VtC, VoC); complaint management (8D); negotiated global quality assurance agreements.

achievements: President’s Annual Quality Award; streamlined QM documentation by > 80%; global implementation of the European audit management module; reduced complaint throughput time to 35% for strategic accounts.

developed and implemented a quality management system for the head office and three operational sites.

audited the sites; trained employees.

achievement: successful ISO 9001 certification of all sites.

Built a team of Project Quality Engineers with training and development.

Implemented APQP, D-/P-FMEA and PPAP in product development, including change management.

Introduced a dashboard to ensure maturity levels.

Led special projects in complaint management, including NC & CAPA management.

Led the "Quality" workstream for pre- and post-merger activities across 5 sites and integration.

Implemented the QMS in newly established customer interaction centers in the USA & China.

Achievements: Halved warranty claim numbers; reduced complaint rate by 10%; ensured quality business continuity post-merger; QMS implementation and know-how transfer in core processes.

Maintained and managed the QMS.

Audited & certified the QMS as lead auditor (ISO 9001, EN 9100, ISO/TS 16949, ISO 14001, ISO 50001).

Responsible for manufacturing/product quality, supplier quality and continuous improvement; PPAP/PPF, FMEA, MSA, SPC, PLP including NC/CAPA management.

Customer quality and complaint management following 8D.

Achievements: Successful surveillance audits for ISO 9001, ISO/TS 16949 & ISO 14001 at 3 sites; achieved aviation market entry with EN 9100 certification at one site (07/17).

Led the QMS transition to IATF 16949:2016; training & development; coordinated the expansion of the QMS from ISO/TS 16949 to IATF 16949:2016.

Audited & certified as lead auditor for ISO 9001 and IATF 16949; implemented annual plan for system, product and process audits.

Document management/archiving system: archive cleanup & disposal of data past its retention period; disposed of approx. 5000 folders in coordination with stakeholders.

Achievements: IATF 16949:2016 certification in March 2018, enabling automotive market access; awarded the "Quality Award"; ISO 9001:2015 recertification.

Improvement of First Pass Yield and failure rate; identification and addressing of top product defects and manufacturing process weaknesses.

Stabilization of PCB incoming goods through the project “Inventory clearance with 100% inspection at the supplier”.

NC & CAPA management; increased effectiveness in incoming goods and material supply.

Introduction of cost tracking in the problem-solving process; cost transparency as input for claims handling & continuous improvement.

Bridging the vacancy in the Head of Quality Management role.