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Joyal (Sharosh) M.

Operations Associate

Berlin, Germany

Experience

Oct 2023 - Mar 2025
1 year 6 months
Brandenburg, Germany

Operations Associate

Tesla

  • Implemented lean manufacturing and 5S initiatives to enhance operational efficiency and workplace organization in the Paint Innovation Center (PIC).
  • Increased daily production by 15% by optimizing workforce capacity, managing workflows effectively, and ensuring compliance with standards. Structured and designed process improvements.
  • Collaborated with quality teams to resolve issues, tracked KPIs, and achieved measurable improvements in performance and efficiency (PLM, action planning).
Jun 2022 - Sep 2023
1 year 4 months
Berlin, Germany

Operation Associate (Work Student)

Flink

  • Assisted in managing daily operational tasks, including scheduling, dispatch coordination, and inventory tracking. Supported team efficiency by ensuring timely stock updates and smooth warehouse workflow.
  • Reduced supply chain disruptions by 30% through process optimization and proactive issue resolution. Successfully identified bottlenecks and implemented solutions to meet delivery KPIs.
  • Provided structured onboarding and training to new hires, ensuring adherence to operational SOPs. Monitored compliance and reinforced best practices to maintain quality and safety standards.
  • Led data analysis projects to monitor performance metrics and uncover inefficiencies. Developed actionable insights that improved warehouse operations and delivery speed.
Jun 2018 - Apr 2022
3 years 11 months
Bengaluru, India

Sales and Business Development Team Lead

Royal Enfield Pvt

  • Worked as a Business Analyst CRM (2018-2020), gathering requirements, analyzing market trends, and supporting strategic decisions to drive sales performance using tools like JIRA and Confluence.
  • Developed and implemented effective sales strategies to meet division objectives and maximize sales growth across key markets, utilizing CRM tools like Microsoft Dynamics 365.
  • Supervised and trained a high-performing sales team, ensuring consistent achievement of targets and optimal customer satisfaction levels using performance tracking tools.
  • Conducted targeted outreach efforts, including cold calling and prospecting, to generate new business opportunities and expand market presence, leveraging tools like LinkedIn.
  • Built and nurtured long-term relationships with clients, identifying their needs and providing tailored solutions to support business growth, using CRM systems for effective communication and follow-up.
Jun 2016 - Dec 2017
1 year 7 months
Mangaluru, India

Business Development Executive / Executive Assistant (Work Student)

AU Small Finance Bank

  • Analysed insurance portfolios to identify trends in premium collections, claims, and customer retention; supported market analysis for pricing and product strategy.
  • Gathered business requirements to streamline policy servicing, underwriting, qualification, and compliance processes. Facilitated collaboration with cross-functional teams on audit alignment.
  • Developed Excel-based dashboards, integrated automated solutions, and supported automation-formed projects to improve and expand reporting accuracy and reduce turnaround time for customer service operations.

Summary

Detail-oriented and proactive Business Analyst with hands-on experience in requirement gathering, stakeholder communication, Agile/Scrum methodologies, and testing coordination. Adept at bridging the gap between business needs and technical solutions.

  • Operational Excellence
  • Project Management
  • Performance Management
  • Project Procurement
  • Customer Success
  • Lean Management
  • CMR Systems
  • KPI Tracking
  • Strategic Planning & Execution

Languages

English
Advanced
Hindi
Advanced
Kannada
Advanced
German
Elementary

Education

Feb 2022 - Mar 2023

University of Europe for Applied Sciences

MBA · Business Administration · Berlin, Germany

Jun 2015 - Mar 2018

Milagres College

Bachelor of Commerce · Commerce · Mangaluru, India

Certifications & licenses

Agile Project Management Professional Certificate

Atlassian

Business Analysis 'A to Z' Master Class

Udemy

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