Horst Heidl
Product Manager for Customer Cards
Experience
Jan 2012 - Present
14 years Lorem ipsum dolor sit amet
Independent Consultant, Trainer & Coach
- Designing & implementing loyalty measures (e.g., for Breuninger)
- Acquiring & managing partner companies
- Conducting conflict and team trainings
Jan 2002 - Dec 2012
11 years Lorem ipsum dolor sit amet
EnBW AG
- Training manager: sales training & web-based trainings, agency management
- Project manager for franchise partner acquisition: nationwide recruiting
- Key account team lead for utilities: setting up & running a customer loyalty program for energy providers
- Overall project manager for Energia customer card: strategy, budget & implementation
Jan 1998 - Dec 2002
5 yearsProduct Manager for Customer Cards
TeleCash GmbH
- Product development
- Sales activities
- Vendor management
Jan 1987 - Dec 1997
11 yearsSales & HR
Vereinte Versicherung; Deutscher Sparkassenverlag; Landesgirokasse
Summary
Experienced project manager, loyalty expert, and key account manager with many years of experience in the energy sector and extensive expertise in customer loyalty programs. Has a keen sense for audience targeting, building partner networks, and sustainable activation initiatives.
Skills
Project & Product Management
- Leading Cross-department Projects (E.g., Energia Customer Card)
- Strategic And Operational Responsibility (Including Budget)
- Agile Planning & Execution For Sales, Marketing, And Talent Development
Customer Retention & Loyalty
- Implementing Bonus & Loyalty Card Programs
- Building Multi-partner Programs For Enbw And Municipal Utilities
- Many Years Designing And Implementing Customer Retention Measures For The Breuninger Card
Sales & Partner Acquisition
- Securing Franchise And Program Partners
- B2b & B2c Sales Activities
- Setting Up Key Account Structures For Enbw’s Benefits And Loyalty Program (Südbest)
Training, Coaching & Talent Development
- Conducting Conflict Seminars
- Developing Web-based Trainings
- Systemic Coaching
Languages
German
NativeEnglish
AdvancedEducation
Oct 1992 - Jun 1994
Stuttgart Technical College for Business Administration
State-certified business administrator, focus: Marketing/Export, HR, Taxes · Business Administration · Stuttgart, Germany
Oct 1983 - Jun 1986
Lorem ipsum dolor sit amet
Apprenticeship as a Bank Clerk · Bank Clerk
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