Eli M. - BPM I BPR I PMO I PPM I PM I Business Process Analyst

Go to Website

Pisa, Italy

Experience

Jan 2023 - Jun 2023

6 months

Milan, Italy

ERP Application Project & Program Manager | Team Manager - Internal Temporary Manager

AGS S.p.A.

Managed multiple ERP improvement projects as a program manager
Improved ERP internal support team performance on both project delivery and ticket management, re-introducing standardized PMO concepts, ticket management best practices and optimizing resource allocation on both types of activities
Analyzed as-is team competences and gaps between as-is project delivery and help desk practices, improving team performance through leadership, coaching and supervision
Improved significantly internal functions’ satisfaction with internal help desk and ERP PMO service

Jan 2020 - Dec 2022

3 years

Milan, Italy

BPR Project Manager | Business Transformation - Transformation Support

Trace One S.R.L.

Mapped and analyzed AS-IS and designed a detailed TO-BE global help desk organization, processes and ERP system model, and aligned the ERP system to the new operating model through effective customization projects
Launched and managed a global help desk BPR with a mixed waterfall and agile approach, managed internal change across functions and subsidiaries and created an internal team to support and deliver change among departments
Supported and facilitated EU PS department organizational change through a structured BPR project to standardize EU PM activities and form a global PMO together with the USA department, evaluating adaptation of NetSuite to specific PM needs

Jan 2018 - Jun 2018

6 months

Milan, Italy

Business Process Analyst / Consultant

Nextea S.R.L. - Altea Federation

Supported innovation projects and operational model reviews as business process analyst and consultant for important local (Wise Energy, Venticento) and international clients (Schindler)
Acquired advanced process analysis techniques and approaches

Jan 2017 - Dec 2017

1 year

Milan, Italy

Business Process Improvement Specialist | Lean Green Belt - Transformation Support

Sirti S.p.A.

Supported organization & transformation and operations departments by leading strategic process improvement initiatives for a major transformation program
Analyzed compromised AS-IS organization design and supporting processes for a major TLC project (Open Fiber) and suggested improvement actions regarding PMO tools and techniques to align with best practices
Mapped project supply processes to identify inefficiencies, suggested corrective actions and created a supplier acquisitions process management tool to control KPIs
Mapped engineering & construction permit processes, identified inefficiencies and suggested corrective actions for the TLC engineering department in Rome
Analyzed TLC AS-IS operations PMO practices in a pilot business unit in financial loss, suggested improvements conforming to best practices, created an action plan and supported change by introducing a PM Cost Control SME (Tuscany site and Milan office)

Jan 2014 - Dec 2016

3 years

Empoli, Italy

Business Process Improvement Specialist - Project Manager - Transformation Support

Hgl, Sigel Group S.p.A.

In charge by the CEO to improve main company processes for a zero-defect strategy imposed by Whirlpool, analyzing and improving production management, product quality control & management, suppliers management and maintenance management
Managed a pilot project in the main Italian plant to implement process changes and extended the new model to the Polish plant

Jan 2010 - Dec 2013

4 years

Cesena, Italy

PMO Analyst | Change Agent | Technical Project Manager - Transformation Support

PLT Energia S.p.A. (now Eni Plenitude)

Supported top management during a major re-organization and transformation project as change agent to define a PMO for wind farm engineering & construction projects and O&M activities
Conducted project engineering, development, construction & O&M processes and progress status mapping and analysis
Conducted technical project management to install wind data met masts and analyzed wind turbines spare parts inventory status
Developed an in-house electronic data management system for portfolio visibility and critical data status, serving as a visual management and portfolio management tool

Jan 2006 - Dec 2009

4 years

Pisa, Italy

DM Process & System Manager (EDMSM)

Delca S.p.A.

Supported operations management director in managing and continuously improving the fleet authorizations information management system (electronic document management system)
Coordinated external IT partner to adapt the system to business needs
Managed the system and the document authorization renewals process

Jan 2003 - Dec 2005

3 years

Lucca, Italy

QHSE Management Systems Consultant

Ecolstudio S.p.A.

Supported senior consultants and project managers in developing and implementing integrated management systems (QHSE) and construction products management systems for environmental and mining industry clients
Introduced competences in contaminated sites remediation techniques and projects
Became the first consultant expert in implementing CE construction products marking management systems

Jan 1998 - Dec 2003

6 years

Florence, Italy

ERP Application Project & Program Manager | Team Manager - Internal Temporary Manager

University of Florence, Civil & Environmental Engineering

Summary

Experienced Analyst and Improvement Project Manager in Operations & Management Processes, Organization, IT Systems, able to lead and support CEOs, COOs, CIOs, Operations Directors, ADs, in mapping, analyzing & digitalize their core or critical business operations processes, managing wanted or necessary change through effective projects and introducing Process Management, PMOs, Lean offices and best practices to improve Corporate and Operations Governance, Quality and Efficiency.

I am well known as a champion in opening communication among departments, bringing holistic approach to the organization governance, helping functions understand and implement Process Management Tools and Approaches, facilitating new process implementation and introducing cross functional and departmental dialogue.