Eli M.

Internal Temporary Manager

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Pisa, Italy

Experience

Jan 2023 - Jun 2023
6 months
Milan, Italy

Internal Temporary Manager

AGS SPA

  • Managed multiple ERP improvement projects as a program manager
  • Improved ERP internal support team performance on both project delivery and ticket management, re-introducing standardized PMO concepts, ticket management best practices and optimizing resource allocation
  • Analyzed as-is team competences and gaps between as-is project delivery and help desk practices, improving team performance through leadership, coaching and supervision
  • Improved internal functions satisfaction with help desk and ERP PMO service
Jan 2020 - Dec 2022
3 years
Milan, Italy

BPR Project Manager | Business Transformation - Transformation Support

Trace One S.R.L

  • Mapped and analyzed AS-IS and designed a detailed TO-BE global help desk organization, processes and ERP system model, and aligned the ERP system to the new operating model through effective customization projects
  • Launched and managed help desk global BPR using a mixed waterfall and agile approach, managed internal change across functions and subsidiaries and created a change agent team to support and deliver change among departments
  • Supported and facilitated EU PS department organizational change through a structured EU PS BPR project to standardize EU PM activities, form a global PMO with the USA department and evaluate adapting NetSuite to specific PM needs
Jan 2018 - Jun 2018
6 months
Milan, Italy

Business Process Analyst / Consultant

Nextea S.R.L - Altea Federation

  • Supported innovation projects and operative model reviews as Business Process Analyst & Consultant for local clients with international presence (Wise Energy, Venticento) and international clients (Schindler)
  • Acquired advanced process analysis techniques and approaches
Jan 2017 - Dec 2017
1 year
Milan, Italy

Business Process Improvement Specialist | Lean Green Belt - Transformation Support

Sirti S.p.A

  • Supported Organization & Transformation and Operation departments by leading strategic process improvement initiatives in a major transformation program
  • Analyzed compromised as-is TLC major project (Open Fiber) organization design and processes and suggested improvement actions
  • Aligned PMO project and program planning tools and techniques to best practices
  • Mapped the project supply process, identified inefficiencies, suggested corrective actions and created a supplier acquisitions process management tool to control key process KPIs
  • Mapped engineering & construction permit processes, identified inefficiencies and suggested corrective actions
  • Analyzed as-is operations PMO practices in a pilot business unit in financial loss, created an action plan, supported change and introduced a PM cost control SME to implement correct PM standards
Jan 2014 - Dec 2017
4 years
Empoli, Italy

Business Process Improvement Specialist - Project Manager - Transformation Support

Hgl, Sigel Group S.p.A.

  • Tasked by the CEO to improve main company processes for a zero-defect strategy imposed by a major client (Whirlpool) through quality and efficiency improvements in production management, product quality control & management, suppliers management and maintenance management
  • Managed a pilot project at the main Italian plant to implement process changes and extended the new model to the Polish plant
Jan 2010 - Dec 2014
5 years
Cesena, Italy

PMO Analyst | Change Agent | Technical Project Manager - Transformation Support

PLT Energia S.p.A (now Eni Plenitude)

  • Supported top management during a major re-organization and transformation project as Change Agent, defining a PMO to control and manage wind farm engineering & construction projects and O&M activities
  • Conducted project engineering, development, construction & O&M process and progress status mapping & analysis
  • Managed technical project activities for wind data met mast installations
  • Conducted wind turbine spare parts inventory status analysis
  • Developed an in-house electronic data management system for portfolio status visibility and critical project development data, providing a first visual and portfolio management tool as well as a project development process management tool
Jan 2006 - Dec 2010
5 years
Pisa, Italy

DM Process & System Manager (EDMSM)

Delca S.p.A

  • Supported Operations Management Director in managing and continuously improving the Fleet Authorizations Information Management System (Electronic Document Management System)
  • Coordinated with an external IT partner to adapt the system to business needs
  • Managed the system and document authorization renewals process
Jan 2003 - Dec 2006
4 years
Lucca, Italy

QHSE Management Systems Consultant

Ecolstudio S.p.A

  • Supported senior consultants and project managers in developing and implementing integrated management systems (QHSE) and Construction Products Management Systems for clients in the environmental and mining industries
  • Introduced competencies in contaminated site remediation techniques and projects
  • Became the first consultant expert in implementing CE construction products marking management systems
Jan 1998 - Dec 2003
6 years
Florence, Italy

ERP Application Project & Program Manager | Team Manager - Internal Temporary Manager

University of Florence

Summary

Experienced Analyst and Improvement Project Manager in Operations & Management Processes, Organization, IT Systems, able to lead and support CEO’s, COO’s, CIO’s, Operations Directors, AD’s, in mapping, analyzing & digitalize their core or critical business operations processes, managing wanted or necessary change through effective projects and introducing Process Management, PMOs, Lean offices and best practices to improve Corporate and Operations Governance, Quality and Efficiency. I am well known as a champion in opening communication among departments, bringing holistic approach to the organization governance, helping functions understand and implement Process Management Tools and Approaches, facilitating new process implementation and introducing cross functional and departmental dialogue.

Skills

  • Utilities (Tlc, Renewable Energy, Waste Transport), Ict, Mgt Consultancy, Mining, Manufacturing
  • As-is Operations Organization/processes/systems Mapping & Analysis
  • Pain Points, Gap Analysis, Rca Analysis
  • Corrective Actions/improvement/ To-be/plan Definition
  • Bpi/bpr/project Management & Introduction Of Process Management Best Practices
  • It Systems (Erp/other Applications) Customization Projects (Aligning O/p/s)
  • It Systems Developers And Consultants Coordination/pm/contract Management
  • Internal Bpr/bpi Project Team Creation And Management
  • Temporary Functional Po Teams Performance Management (Boost)
  • Service Desks Temporary Management, Kpi’s And Sla Definition And Monitoring
  • Ctq
  • Ticket Management Process Set Up
  • Business Strategy Implementation Project Management

Languages

Italian
Native
English
Advanced

Education

Oct 2011 - Jun 2013

MIP School of Management

Master I livello in Project Management · Project Management · Milan, Italy

Oct 2004 - Jun 2004

CTQ

Industrial Master in Integrated Management Systems (QHSE), QMS, EMS, OHSAS 18001, Social Responsibility · Integrated Management Systems · Siena, Italy

Oct 1998 - Jun 2003

University of Florence

Bachelor degree in Environmental & Resources Engineering · Environmental & Resources Engineering · Florence, Italy · 108/110

...and 1 more

Certifications & licenses

Praxi

Certified Lean Green Belt

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