Joseph Miller - Senior Director, Program Delivery

Q: Where is Joseph based?

Joseph is based in Rome, Italy and can operate in on-site , hybrid , and remote work models.

Q: What languages does Joseph speak?

Joseph speaks the following languages: English (Native), Italian (Intermediate) .

Q: How many years of experience does Joseph have?

Joseph has at least 23 years of experience. During this time, Joseph has worked in at least 7 different roles and for 7 different companies . The average length of individual experience is 3 years and 4 months . Note that Joseph may not have shared all experience and actually has more experience.

Q: What is Joseph's latest experience?

Joseph's most recent position is Senior Director, Program Delivery at Epsilon, Inc. .

Q: What companies has Joseph worked for in recent years?

In recent years, Joseph has worked for Epsilon, Inc. .

Q: Which industries is Joseph most experienced in?

Joseph is most experienced in industries like Advertising , Insurance , and Retail . Joseph also has some experience in Banking and Finance , Information Technology (IT) , and Automotive .

Q: Which business areas is Joseph most experienced in?

Joseph is most experienced in business areas like Project Management , Information Technology (IT) , and Marketing . Joseph also has some experience in Operations , Business Intelligence , and Product Development .

Q: Which industries has Joseph worked in recently?

Joseph has recently worked in industries like Banking and Finance , Information Technology (IT) , and Retail .

Q: Which business areas has Joseph worked in recently?

Joseph has recently worked in business areas like Information Technology (IT) , Marketing , and Project Management .

Recommended expert

Rome, Italy

Experience

Jan 2022 - Dec 2025

4 years

Senior Director, Program Delivery

Epsilon, Inc.

Recruited to build/implement complex digital technology marketing solutions (SaaS) for blue chip companies.
Managed over 150 exempt resources worldwide for a $90MM project portfolio, onshore/offshore delivery capability and data-driven solutions focused on achieving financial, delivery, quality, and customer experience targets.
Deployed $57MM TD Bank solution leveraging an AWS cloud-hosted, scalable, marketing service platform designed to satisfy the vision for the customer journey and an enterprise view through the combination of Epsilon’s customer data integration solution, process workflow orchestration, and a back-end data management platform.
Deployed $27MM Maurice’s retail solution that enabled addition of over 1MM new accounts annually, improved campaign execution time by 10% and facilitated a loyalty program with over 5MM members nationwide, including Canada.
Leveraged Amazon Bedrock AI to transition 70 clients from terrestrial to cloud product platform.

Jan 2017 - Dec 2020

4 years

Chicago, United States

Executive Director, Program Management and Global Operations

TracyLocke, Inc.

Recruited to design and scale a new 55-member global operations and project delivery team managing $100MM in Shopper Marketing revenue and distribution of over 3,000 advertising campaigns across 5 regions and 65 countries annually.
Devised project delivery methodology, operating framework and scope/staffing model credited as key differentiator in winning $20MM in SC Johnson business renewals and $12MM in new Kellogg’s business.
Implemented the Executive Governance Board with joint dashboards, key performance indicators, and risk mitigation mechanisms focused on scope utilization, delivery efficiencies, and production costs while enabling transparency and accountability on a global scale.

Jan 2014 - Dec 2017

4 years

Chicago, United States

Director, Program Management

Merkle Inc.

Recruited to help build highly integrated project management function focused on delivery of large-scale Big Data, CRM, and digital database solutions for Fortune 500 businesses, managing 150 exempt resources for a $30MM project portfolio across three regions.
Deployed $4MM Abercrombie and Fitch solution that enabled addition of 500k new accounts, improved campaign execution time by 30%, and reduced email production costs by 25% while increasing email and direct mail marketing campaigns by up to 40%.
Reduced development costs by 65% by deploying offshore delivery capability, increasing profitability and enterprise-wide adoption.
Delivered $3MM T-Mobile B2B CRM database integrating 15 data sources across proprietary B2B data with monthly CDI services, leading 50 global resources to increase T-Mobile business lines by over $2MM worldwide through multiple marketing channels including internet, direct mail and email.

Jan 2011 - Dec 2014

4 years

Chicago, United States

Director, Project Management Office

The Allant Group

Built ground-up project management function, standardization and rollout across the organization with 10 project managers, an $11MM budget, big data integration, and complex product development across Comcast, Avis, and Ascena Retail Group accounts representing $200MM in revenue.
Institutionalized the project management function through agile project methodology and software delivery lifecycle, project portfolio approach, team structure, schedule compliance, resourcing, executive engagement and cross-functional collaboration.
Built $3MM advanced advertising database integrating critical financial, census, automotive and other consumer data with first-party customer data to facilitate targeted, addressable advertising.
Managed a $5MM cross-agency Comcast promotional pilot that enabled Kraft Foods to meet impression, reach and frequency metrics leading to a 5% sales conversion in the Boston and Philadelphia markets.

Jan 2010 - Dec 2010

1 year

Chicago, United States

Consultant: Program Manager (Process Improvement)

Allianz Firemans Fund

Led a six-month transformational insurance operations process improvement effort that decreased defects by 70%, reduced cycle times by 25 days and eliminated over 50% of non-value-add underwriting tasks.

Jan 2008 - Dec 2010

3 years

Chicago, United States

Vice President, Project Management Office

Leo Burnett

Recruited to build digital project management office and delivery organization to support the launch of Phillip Morris’s digital marketing practice across interactive, email and direct mail channels with a $120MM delivery budget and leadership of 10 workstreams and over 100 professionals worldwide.
Established a digital delivery methodology deployed across all enterprise accounts to capture and monitor performance throughout the delivery lifecycle.
Managed the lifecycle delivery of $100M+ in digital and interactive marketing initiatives integrating marketing channels into CRM database across social networking, email, and content management over two years.
Adopted agile methodology to facilitate the successful completion of a $5MM high-profile agency transition project for Altria’s purchase of a new company/product line (USST).
Directed delivery of an interactive site that won a Top Ten Interactive Marketing Site Award from Advertising Age Magazine, averaging over 1MM unique registrants per month.

Jan 2001 - Dec 2008

8 years

Chicago, United States

Program Director

CNA Insurance

Shared responsibility for program management design and implementation across CNA, delivering a three-year, $25M architectural technology program that reduced cost of operations by $3M and realized $1B in annual revenue.
Directed projects within a multi-year, $100M technology re-platform that reduced total cost of operations by 5%, increased system availability to 99%, and enabled business continuity through disaster readiness.
Facilitated partnership between HR, IT and the enterprise to implement PeopleSoft HCM application, delivering prioritized capabilities including payroll self-service/integration and talent management.
Led a six-month effort to re-platform payroll processing to an updated ADP version.

Summary

Highly effective digital delivery executive with a proven track record for implementing $100MM marketing-focused technology portfolios, including SaaS and Cloud platform initiatives. Background includes large scale program management, PMO implementation and change adoption designed to drive revenue and margin growth. High success in leveraging internal and cross company governance to deliver rapid ROI with sustainable business value. Demonstrated ability in building strong vertical and horizontal relationships while delivering strategy and execution elements. Extensive experience in building/managing offshore resources. Served on corporate process improvement and delivery governance boards.

Skills

Program Management
Ai
Emerging Technologies
Saas
Digital Transformation
Big Data Integration
P&l
Cost Optimization
Budget Management
Change Management
Digital Marketing
Decision Analytics
Agile Product Development
Digital / Crm Database
Offshore Resource Management
People Leadership
Jira/ms Project/smartsheet

Languages

English

Native

Italian

Intermediate

Education

University of Illinois

Bachelor of Science, Accounting · Accounting · United States

Certifications & licenses

Agile Certified Practitioner (ACP)

Project Management Institute

Digital Transformation Certification

Project Management Institute

Project Management Professional (PMP)

Project Management Institute

Profile

Created

December 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Joseph based?

Joseph is based in Rome, Italy and can operate in on-site, hybrid, and remote work models.

What languages does Joseph speak?

Joseph speaks the following languages: English (Native), Italian (Intermediate).

How many years of experience does Joseph have?

Joseph has at least 23 years of experience. During this time, Joseph has worked in at least 7 different roles and for 7 different companies. The average length of individual experience is 3 years and 4 months. Note that Joseph may not have shared all experience and actually has more experience.

What roles would Joseph be best suited for?

Based on recent experience, Joseph would be well-suited for roles such as: Senior Director, Program Delivery, Executive Director, Program Management and Global Operations, Director, Program Management.

What is Joseph's latest experience?

Joseph's most recent position is Senior Director, Program Delivery at Epsilon, Inc..

What companies has Joseph worked for in recent years?

In recent years, Joseph has worked for Epsilon, Inc..

Which industries is Joseph most experienced in?

Joseph is most experienced in industries like Advertising, Insurance, and Retail. Joseph also has some experience in Banking and Finance, Information Technology (IT), and Automotive.

Which business areas is Joseph most experienced in?

Joseph is most experienced in business areas like Project Management, Information Technology (IT), and Marketing. Joseph also has some experience in Operations, Business Intelligence, and Product Development.

Which industries has Joseph worked in recently?

Joseph has recently worked in industries like Banking and Finance, Information Technology (IT), and Retail.

Which business areas has Joseph worked in recently?

Joseph has recently worked in business areas like Information Technology (IT), Marketing, and Project Management.

What is Joseph's education?

Joseph holds a Bachelor in Accounting from University of Illinois.

Does Joseph have any certificates?

Joseph has 3 certificates. These include: Agile Certified Practitioner (ACP), Digital Transformation Certification, and Project Management Professional (PMP).

What is the availability of Joseph?

Joseph is immediately available full-time for suitable projects.

What is the rate of Joseph?

Joseph's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.