Experience
Jan 2025 - Present
11 months
- Using CMS platforms: Magento and Haitex Zucchetti web app to list products online
- Planning and creating content
- Contacting couriers
- Customer care
- Coordinating warehouse and/or logistics
- Problem solving
- Analyzing data and results
- Reporting
- Basic accounting
Jan 2023 - Dec 2025
3 years
- Problem solving
- Coordinating customer relations activities
- B2B and B2C support
- Analyzing results
- Organizing work plans
- Ongoing training on tourism legislation
- Remote work
Jan 2022 - Dec 2022
1 year
- Contact person for French PSA / steel clients (steel industry)
- Steel trading
- Scheduling cuts
- Logistics
- Business development
- Seeking new collaborations in the Italian market and implementing ideas
- Secretarial duties
- Basic administration
- Training new staff
- Customer care and after-sales service
Jan 2013 - Dec 2021
9 years
- Responsible for B2B and B2C sales in the heating department (stoves, fireplaces, boilers)
- Responsible for spare parts procurement
- Responsible for online sales on MEPA, Amazon, Subito.it
- Responsible for the logistics office
- Creating graphics for web and print advertising
- HR activities such as basic e-invoicing administration, strategic decision-making, and organizing courses (RSPP, RLS, ASPP)
- Organizing trade shows and events
- Customer care and after-sales service
Jan 2010 - Dec 2013
4 years
- Welcoming retail and B2B customers, presenting collections, and assisting them
- Receiving, invoicing, inspecting, and placing garments in the showroom
- Displaying collections
- Visual merchandising and setting up interior and window displays
- Training new staff
Jan 2009 - Dec 2009
1 year
- Tourist assistance: organizing activities, greeting and assisting guests both at hotels and airports
- Checking rooming-list reservations
- Selling excursions and wellness packages
- Public relations
- Basic accounting
- Problem solving
- Good knowledge of languages, local area and culture
Jan 2008 - Dec 2008
1 year
- Tourist assistance: organizing activities, greeting and assisting guests both at hotels and airports
- Checking rooming-list reservations
- Selling excursions and wellness packages
- Public relations
- Basic accounting
- Problem solving
- Good knowledge of languages, local area and culture
Jan 2003 - Dec 2008
6 years
- Italy sales manager: boosting sales, managing client relationships and coordinating sales strategies
- B2C and B2B sales
- Administration, reporting and visual merchandising activities
- Logistics, invoicing, staff coordination