Recommended expert

Maria (Luisa) Rellini

Virtual Office Assistant

Maria Rellini
Sesto Fiorentino, Italy

Experience

Mar 2024 - Dec 2024
10 months
Italy

Virtual Office Assistant

Task Food GmbH

  • Social Media Team for the Italian market
  • Translation from German and English into Italian
  • Communication with followers and customers via email or social media
May 2023 - Jun 2023
2 months
Italy

Virtual Office Assistant

JustK - Justina Klevinskaite

  • Management and sourcing of suppliers in Italy on behalf of a wedding planner from Lithuania
  • Communication in English or Italian
Nov 2022 - Sep 2023
11 months
Italy

Virtual Office Assistant

Task Food GmbH

  • Social Media Team for the Italian market
  • Translations from German and English into Italian
  • Communication with followers and customers via email or social media
Apr 2021 - Oct 2022
1 year 7 months
Italy

Virtual Office Assistant

Energy Cake GmbH

  • Support in configuring, translating, and developing communication on social networks (Facebook, Instagram and Pinterest)
  • Creation of blog posts and maintenance of the online shop for the Italian market
  • Communication with followers and customers via email or social media
Oct 2020 - Oct 2020
1 month
Italy

Metadata Assistant

Samba TV

  • Tagging of video files as well as brand and TV promos for social media and video streaming in English and German
  • Part-time remote work
Nov 2017 - Nov 2017
1 month
Viterbo, Italy

Lecturer for Info-Training Seminars

CeFAS

  • Seminars on hospitality culture and customer experience for hoteliers, hosts, and lodging owners
Apr 2017 - Dec 2019
2 years 9 months
Florence, Italy

Hotel Reception Course Instructor

ANPA Schule

  • Training in hospitality culture, sales & marketing, revenue principles, and concierge services
  • Contract collaboration
Mar 2016 - May 2016
3 months
Pisa, Italy

Hotel Secretary

Hotel Relais dell' Orologio

  • Part-time contract
Mar 2013 - Dec 2024
11 years 10 months
Florence, Italy

Virtual Assistant - Hospitality and Web

Freelance

  • Online bookings and correspondence with clients via email or social media on behalf of lodging businesses, e-commerce entrepreneurs, and web agencies in Italy and abroad
  • Digital branding and social networking for vacation rentals, bed & breakfasts, and farmhouses
  • Sponsored guest posts on behalf of tourism boards and trade groups since July 2015
Mar 2011 - Mar 2013
2 years 1 month
Florence, Italy

Hotel Secretary

Hotel President

Nov 2005 - Dec 2010
5 years 2 months
Florence, Italy

Receptionist

Hotel delle Nazioni

May 2005 - Sep 2005
5 months
Golfo Aranci, Italy

Receptionist

Hotel Resort Baia Caddinas - Dolomiti Clubresidences

Aug 2004 - Nov 2004
4 months
Florence, Italy

Booking agent

Starhotels

  • Reservations via web and email for the group's hotels
Apr 2004 - Aug 2004
5 months
Florence, Italy

Receptionist

Camping Michelangelo - Elite Club Vacanze

Nov 2003 - Mar 2004
5 months
Florence, Italy

Teleseller

Punto 187 Telecom Italia

  • Part-time contract
Mar 2003 - Sep 2003
7 months
Montieri, Italy

Receptionist

Hotel Rifugio Prategiano

Dec 2000 - Sep 2002
1 year 10 months
Florence, Italy

Language Advisor

Global Info Service

  • Translations of brochures, presentations and websites into German and English
Jul 1999 - Jul 1999
1 month
Arbatax, Italy

Reception Intern

Tourist Resort Arbatax

  • Check-in and guest care
  • Menu translation into German for the restaurant
Jan 1996 - Dec 1999
4 years
Cagliari, Italy

Secretary

Not specified

Skills

Office

  • Excellent Knowledge Of Microsoft Office (E.g. Word, Excel, Powerpoint)
  • Good Internet Skills
  • Bitrix24
  • Excellent Use Of The Windows Operating System
  • Email Automation
  • Internet Services (Ms Internet Explorer)
  • Very Good Handling Of Slack
  • Problem Solving

Social Media And Cms

  • Social Media
  • Wordpress
  • Podio (Advanced Skills)
  • Good Use Of Social Media Tools (Later, Buffer, Hootsuite)
  • Social Media (Facebook, Twitter, Linkedin)
  • Social Media Advertising
  • Podio Crm
  • Bitrix24
  • Pipedrive
  • Siteground

Hotel Software

  • Good Knowledge Of Hotel Management Software (Fidelio, Opera)
  • Reservation Programs
  • Ota-extranets
  • Channel Manager

Graphics

  • Canva
  • Photoscape

Professional Skills

  • Reliable, Motivated, Independent, Willing To Travel.
  • Ability To Work On Hotel Management, Cms, Creating And Maintaining Websites/blogs.

Organizational Skills

  • Decision-making Autonomy, Maintaining Alignment With My Reference Hosts Or Client Web Agencies.
  • Good Organizational And Time Management Skills.

Languages

Italian
Native
German
Advanced
English
Intermediate
French
Intermediate

Education

Nov 1990 - Jun 1996

University of Cagliari

Incomplete degree program · Law · Cagliari, Italy

Sep 1985 - Jun 1990

Siotto-Pintor Gymnasium

High school diploma · Cagliari, Italy

Certifications & licenses

Bilingualism Certificate - Attestato di Bilinguismo B2

Autonomous Province of Bolzano - South Tyrol

Revenue Management & Travel 2.0 Course - Franco Grasso Revenue Manager

QNT Hospitality, Hotel Montebello Splendid 5*

B2 Certificate - Actilingua Academy

First Certificate in English - B2

University of Cambridge

ZDaF - Certificate of German as a Foreign Language

Goethe Institute

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