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Maria (Luisa) Rellini
Virtual Office Assistant
Experience
Mar 2024 - Dec 2024
10 monthsItaly
Virtual Office Assistant
Task Food GmbH
- Social Media Team for the Italian market
- Translation from German and English into Italian
- Communication with followers and customers via email or social media
May 2023 - Jun 2023
2 monthsItaly
Virtual Office Assistant
JustK - Justina Klevinskaite
- Management and sourcing of suppliers in Italy on behalf of a wedding planner from Lithuania
- Communication in English or Italian
Nov 2022 - Sep 2023
11 monthsItaly
Virtual Office Assistant
Task Food GmbH
- Social Media Team for the Italian market
- Translations from German and English into Italian
- Communication with followers and customers via email or social media
Apr 2021 - Oct 2022
1 year 7 monthsItaly
Virtual Office Assistant
Energy Cake GmbH
- Support in configuring, translating, and developing communication on social networks (Facebook, Instagram and Pinterest)
- Creation of blog posts and maintenance of the online shop for the Italian market
- Communication with followers and customers via email or social media
Oct 2020 - Oct 2020
1 monthItaly
Metadata Assistant
Samba TV
- Tagging of video files as well as brand and TV promos for social media and video streaming in English and German
- Part-time remote work
Nov 2017 - Nov 2017
1 monthViterbo, Italy
Lecturer for Info-Training Seminars
CeFAS
- Seminars on hospitality culture and customer experience for hoteliers, hosts, and lodging owners
Apr 2017 - Dec 2019
2 years 9 monthsFlorence, Italy
Hotel Reception Course Instructor
ANPA Schule
- Training in hospitality culture, sales & marketing, revenue principles, and concierge services
- Contract collaboration
Mar 2016 - May 2016
3 monthsPisa, Italy
Hotel Secretary
Hotel Relais dell' Orologio
- Part-time contract
Mar 2013 - Dec 2024
11 years 10 monthsFlorence, Italy
Virtual Assistant - Hospitality and Web
Freelance
- Online bookings and correspondence with clients via email or social media on behalf of lodging businesses, e-commerce entrepreneurs, and web agencies in Italy and abroad
- Digital branding and social networking for vacation rentals, bed & breakfasts, and farmhouses
- Sponsored guest posts on behalf of tourism boards and trade groups since July 2015
Mar 2011 - Mar 2013
2 years 1 monthFlorence, Italy
Hotel Secretary
Hotel President
Nov 2005 - Dec 2010
5 years 2 monthsFlorence, Italy
Receptionist
Hotel delle Nazioni
May 2005 - Sep 2005
5 monthsGolfo Aranci, Italy
Receptionist
Hotel Resort Baia Caddinas - Dolomiti Clubresidences
Aug 2004 - Nov 2004
4 monthsFlorence, Italy
Booking agent
Starhotels
- Reservations via web and email for the group's hotels
Apr 2004 - Aug 2004
5 monthsFlorence, Italy
Receptionist
Camping Michelangelo - Elite Club Vacanze
Nov 2003 - Mar 2004
5 monthsFlorence, Italy
Teleseller
Punto 187 Telecom Italia
- Part-time contract
Mar 2003 - Sep 2003
7 monthsMontieri, Italy
Receptionist
Hotel Rifugio Prategiano
Dec 2000 - Sep 2002
1 year 10 monthsFlorence, Italy
Language Advisor
Global Info Service
- Translations of brochures, presentations and websites into German and English
Jul 1999 - Jul 1999
1 monthArbatax, Italy
Reception Intern
Tourist Resort Arbatax
- Check-in and guest care
- Menu translation into German for the restaurant
Jan 1996 - Dec 1999
4 yearsCagliari, Italy
Secretary
Not specified
Skills
Office
- Excellent Knowledge Of Microsoft Office (E.g. Word, Excel, Powerpoint)
- Good Internet Skills
- Bitrix24
- Excellent Use Of The Windows Operating System
- Email Automation
- Internet Services (Ms Internet Explorer)
- Very Good Handling Of Slack
- Problem Solving
Social Media And Cms
- Social Media
- Wordpress
- Podio (Advanced Skills)
- Good Use Of Social Media Tools (Later, Buffer, Hootsuite)
- Social Media (Facebook, Twitter, Linkedin)
- Social Media Advertising
- Podio Crm
- Bitrix24
- Pipedrive
- Siteground
Hotel Software
- Good Knowledge Of Hotel Management Software (Fidelio, Opera)
- Reservation Programs
- Ota-extranets
- Channel Manager
Graphics
- Canva
- Photoscape
Professional Skills
- Reliable, Motivated, Independent, Willing To Travel.
- Ability To Work On Hotel Management, Cms, Creating And Maintaining Websites/blogs.
Organizational Skills
- Decision-making Autonomy, Maintaining Alignment With My Reference Hosts Or Client Web Agencies.
- Good Organizational And Time Management Skills.
Languages
Italian
NativeGerman
AdvancedEnglish
IntermediateFrench
IntermediateEducation
Nov 1990 - Jun 1996
University of Cagliari
Incomplete degree program · Law · Cagliari, Italy
Sep 1985 - Jun 1990
Siotto-Pintor Gymnasium
High school diploma · Cagliari, Italy
Certifications & licenses
Bilingualism Certificate - Attestato di Bilinguismo B2
Autonomous Province of Bolzano - South Tyrol
Revenue Management & Travel 2.0 Course - Franco Grasso Revenue Manager
QNT Hospitality, Hotel Montebello Splendid 5*
B2 Certificate - Actilingua Academy
First Certificate in English - B2
University of Cambridge
ZDaF - Certificate of German as a Foreign Language
Goethe Institute
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