M Luisa R.
Virtual Office Assistant
Experience
Mar 2024 - Dec 2024
10 monthsVirtual Office Assistant
Task Food GmbH
- Social media team (for the Italian market), translation from German and English into Italian, communication with followers/customers by email or social media.
May 2023 - Jun 2023
2 monthsVirtual Office Assistant
JustK - Justina Klevinskaite
- Managed and searched for suppliers in Italy on behalf of a wedding planner from Lithuania.
- Communication in English or Italian
Nov 2022 - Sep 2023
11 monthsVirtual Office Assistant
Task Food GmbH
- Social media team (for the Italian market), translations from German and English into Italian, communication with followers/customers by email or social media.
Apr 2021 - Oct 2022
1 year 7 monthsVirtual Office Assistant
Energy Cake GmbH
- Support with the setup, translation and creation of content for the company's social networks (Facebook, Instagram and Pinterest), blog posts and online shop for the Italian market.
- Communication with followers/customers by email or social media.
Oct 2020 - Oct 2020
1 monthMetadata Assistant
Samba TV
- Tagging video files, brand and TV promos for social media and video streaming in English and German.
- Part-time - smart working
Nov 2017 - Nov 2017
1 monthViterbo, Italy
Trainer for info-training seminars
CeFAS
- Topics covered: hospitality culture and customer experience
- for hoteliers, hosts or accommodation owners
Apr 2017 - Dec 2019
2 years 9 monthsFlorence, Italy
Instructor for hotel reception course
ANPA Schule
- Topics covered: hospitality culture / sales & marketing / revenue principles / concierge
- Contract work
Mar 2016 - May 2016
3 monthsPisa, Italy
Hotel Secretary
Hotel Relais dell' Orologio 5*
- Part-time contract
Mar 2013 - Present
12 years 6 monthsFlorence, Italy
Virtual Assistant - Hospitality and Web
Freelance
I handle online bookings, correspondence with customers by email or social media, digital branding, and social networking on behalf of accommodation providers, e-commerce entrepreneurs or web agencies in Italy or abroad.
My clients are owners of holiday apartments, bed & breakfasts or farmhouses.
July 2015 – present: sponsored guest posts
On behalf of tourism associations and trade groups
Mar 2011 - Mar 2013
2 years 1 monthFlorence, Italy
Hotel Secretary
Hotel President 4*
Nov 2005 - Dec 2010
5 years 2 monthsFlorence, Italy
Receptionist
Hotel delle Nazioni 3*
May 2005 - Sep 2005
5 monthsGolfo Aranci, Italy
Receptionist
Hotel Resort Baia Caddinas 4* - Dolomiti Clubresidences
Aug 2004 - Nov 2004
4 monthsFlorence, Italy
Booking agent
Starhotels 4*
- Reservations via web and email for the group's hotels.
Apr 2004 - Aug 2004
5 monthsFlorence, Italy
Receptionist
Camping Michelangelo - Elite Club Vacanze
Nov 2003 - Mar 2004
5 monthsFlorence, Italy
Telesales agent
Runner Service - Punto 187 Telecom Italia
- Part-time contract.
Mar 2003 - Sep 2003
7 monthsMontieri, Italy
Receptionist
Hotel Rifugio Prategiano 3*
Dec 2000 - Sep 2002
1 year 10 monthsFlorence, Italy
Language consultant
Global Info Service - Web agency
- Translations into German and English of brochures, slides and web pages
Jul 1999 - Jul 1999
1 monthArbatax, Italy
Reception internship
Tourist resort
- Reception internship at a 4* tourist resort in Arbatax (NU): check-in, guest assistance, menu translation into German for the restaurant.
Jan 1996 - Dec 1999
4 yearsCagliari, Italy
Secretary
- Small roles as a secretary in business and elections.
Languages
Italian
NativeGerman
AdvancedEnglish
IntermediateFrench
IntermediateEducation
Nov 1990 - Jun 1996
University of Cagliari
Law · Cagliari, Italy
Sep 1985 - Jun 1990
Siotto-Pintor High School
High school diploma · Cagliari, Italy
Certifications & licenses
Certificate of bilingualism - Attestato di Bilinguismo B2
Autonomous Province of Bolzano - South Tyrol
Revenue Management & Travel 2.0 Course by Franco Grasso Revenue Manager
QNT Hospitality
B2 Certificate
Actilingua Academy
First Certificate in English - B2
University of Cambridge
ZDaF - Certificate of German as a Foreign Language
Goethe Institute
Driver's license B
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