Diana (C) M.

Virtual Assistant / Project Coordinator / Influencer Outreach

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Italy

Experience

Feb 2021 - Dec 2021
11 months
Italy

Virtual Assistant / Project Coordinator / Influencer Outreach

Contact Surgery Secrets

  • Design content pieces in Canva for Instagram and Facebook
  • Plan and schedule posts in Planoly
  • Create reports in Google Sheets
  • Research hashtags and trends for content creation
  • Develop new follower strategies
Jan 2021 - Dec 2025
5 years

Operations Manager

BrainPower, Inc

  • Design and implement SOP procedures to decrease operational costs and increase overall effectiveness
  • Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed
  • Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs
  • Migrate SOPs, wiki docs, and templates between apps such as Notion, ClickUp, and Trainual
  • Support technological implementation tasks using tools such as Hotjar and Zapier
  • Support searching and hiring new teammates on HR platforms
  • Manage influencer outreach and UGC campaign management manually and through tools such as Billo, Collabstr, Creators.co, VideoPeel, and Murillo Backstage
  • Conduct audience research
  • Create content for social media using Canva
Jan 2019 - Dec 2021
3 years

Virtual Assistant & Community Manager

TravelMamma Anna Von

  • Manage community on Instagram and Facebook by answering DMs, comments, and interacting with followers
  • Create and schedule newsletters via Canva
  • Create social media posts
  • Research and select appropriate hashtags
  • Develop new follower strategies
  • Prepare weekly and monthly reports of social media performance
  • Provide basic assistance in Shopify store management
  • Create and manage a community in Mighty Networks
  • Research and create content for email marketing campaigns in Aweber
  • Upload, edit, and publish videos on YouTube
Jan 2018 - Dec 2019
2 years
United States

Virtual Assistant

Virtual Emily

  • Perform data entry for the sales department by entering purchase orders received through email, telephone, or virtual platforms
  • Provide customer service support through chat to clients who made purchases through Amazon

Summary

4+ years optimizing processes, creating SOPs, and improving operational efficiency.

Developed and implemented structured influencer outreach systems to streamline collaborations.

Strong in problem-solving, organization, and adapting to fast-paced environments to drive team productivity and business success.

Skills

  • Project Coordination
  • Sop Creation
  • Influencer Marketing
  • Social Media Assistance
  • Pm Management Tools
  • Leadership

Languages

Spanish
Native
English
Intermediate

Education

Oct 2024 - Jun 2025

IUNIT

Master’s in Data Science & Digital Strategies for eCommerce · Data Science & Digital Strategies for eCommerce · Spain

Oct 2005 - Jun 2008

University Superior Center

Associate's degree in Accounting Technology · Accounting Technology · Colombia · Associates Degree in Accounting

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