Diana (C) M.
Operations Manager
Experience
Feb 2021 - Dec 2021
11 monthsVirtual Assistant
Surgery Secrets
Content Creation for Instagram and Facebook:
- Designing content pieces in Canva.
- Planning and scheduling posts in Planoly.
- Creating reports in Google Sheets.
- Research for content creation (hashtags, trends).
- New followers strategies.
Jan 2021 - Dec 2025
5 yearsItaly
Operations Manager
BrainPower, Inc
- Design and implement SOP procedures to decrease operational costs and increase overall effectiveness.
- Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed.
- Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs.
- Migration of SOPs, Wiki docs and templates between apps such as Notion, ClickUp, Trainual.
- Support in technological implementation tasks using tools such as Hotjar, Zapier.
- Support in searching and hiring new teammates on HR platforms.
- Influencer Outreach & UGC campaign management (Manually and through tools such as Billo, Collabstr, Creators.co, VideoPeel, Murillo Backstage).
- Audience Research.
- Content creation for RRSS with Canva.
- Effective communicator with a vital ability to work under pressure, great analytical skills, and excellent time management skills.
Jan 2019 - Dec 2021
3 yearsVirtual Assistant & Community Manager
TravelMamma Anna Von / Travel Blogger
Community Manager for Instagram and Facebook:
- Answering DM's, comments and interact with followers.
- Create and schedule newsletters via Canva.
- Create posts.
- Hashtags research.
- New follower’s strategies.
- Weekly and Monthly reports of RRSS performance.
- Basic assistance in Shopify Store.
- Create and manage a community in Mighty Networks.
- Research and create content for Email Marketing campaigns in Aweber.
- Upload, edit and publish videos on YouTube.
Jan 2018 - Dec 2019
2 yearsUnited States
Virtual Assistant
Virtual Emily
- Data Entry for the sales department of a company located in Ohio, entering purchase orders received by different channels.
- Provided customer service support through chat to their clients who made purchases through Amazon.
Summary
I’m a Virtual Assistant and Operations Manager. I specialize in optimizing workflows, managing influencer collaborations, and providing top-tier administrative and community support. I'm passionate about simplifying processes and making digital teams more efficient and effective.
Languages
English
NativeSpanish
NativeEducation
Oct 2024 - Jun 2025
IUNIT
Master's in Data Science & Digital Strategies for E-commerce · Data Science & Digital Strategies for E-commerce · Spain
Oct 2005 - Jun 2008
University Superior Center
Associate's Degree in Accounting Technology · Accounting Technology · Colombia
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