FRATCH

Recommended expert

Italy

Experience

Feb 2021 - Dec 2021

11 months

Italy

Virtual Assistant / Project Coordinator / Influencer Outreach

Contact Surgery Secrets

Design content pieces in Canva for Instagram and Facebook
Plan and schedule posts in Planoly
Create reports in Google Sheets
Research hashtags and trends for content creation
Develop new follower strategies

Jan 2021 - Dec 2025

5 years

Operations Manager

BrainPower, Inc

Design and implement SOP procedures to decrease operational costs and increase overall effectiveness
Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed
Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs
Migrate SOPs, wiki docs, and templates between apps such as Notion, ClickUp, and Trainual
Support technological implementation tasks using tools such as Hotjar and Zapier
Support searching and hiring new teammates on HR platforms
Manage influencer outreach and UGC campaign management manually and through tools such as Billo, Collabstr, Creators.co, VideoPeel, and Murillo Backstage
Conduct audience research
Create content for social media using Canva

Jan 2019 - Dec 2021

3 years

Virtual Assistant & Community Manager

TravelMamma Anna Von

Manage community on Instagram and Facebook by answering DMs, comments, and interacting with followers
Create and schedule newsletters via Canva
Create social media posts
Research and select appropriate hashtags
Develop new follower strategies
Prepare weekly and monthly reports of social media performance
Provide basic assistance in Shopify store management
Create and manage a community in Mighty Networks
Research and create content for email marketing campaigns in Aweber
Upload, edit, and publish videos on YouTube

Jan 2018 - Dec 2019

2 years

United States

Virtual Assistant

Virtual Emily

Perform data entry for the sales department by entering purchase orders received through email, telephone, or virtual platforms
Provide customer service support through chat to clients who made purchases through Amazon

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Media and Entertainment (5 years), Tourism (3 years), Professional Services (2 years), and Healthcare (1 year).

Media and Entertainment

Tourism

Professional Services

Healthcare

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Marketing (7 years), Operations (7 years), Human Resources (5 years), Customer Service (4 years), and Project Management (1 year).

Marketing

Operations

Human Resources

Customer Service

Project Management

Summary

4+ years optimizing processes, creating SOPs, and improving operational efficiency.

Developed and implemented structured influencer outreach systems to streamline collaborations.

Strong in problem-solving, organization, and adapting to fast-paced environments to drive team productivity and business success.

Skills

Project Coordination
Sop Creation
Influencer Marketing
Social Media Assistance
Pm Management Tools
Leadership

Languages

Spanish

Native

English

Intermediate

Education

Oct 2024 - Jun 2025

IUNIT

Master’s in Data Science & Digital Strategies for eCommerce · Data Science & Digital Strategies for eCommerce · Spain

Oct 2005 - Jun 2008

University Superior Center

Associate's degree in Accounting Technology · Accounting Technology · Colombia · Associates Degree in Accounting

Profile

Created

July 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

What languages does Diana speak?

Diana speaks the following languages: Spanish (Native), English (Intermediate).

How many years of experience does Diana have?

Diana has at least 8 years of experience. During this time, Diana has worked in at least 4 different roles and for 4 different companies. The average length of individual experience is 2 years. Note that Diana may not have shared all experience and actually has more experience.

What roles would Diana be best suited for?

Based on recent experience, Diana would be well-suited for roles such as: Virtual Assistant / Project Coordinator / Influencer Outreach, Operations Manager, Virtual Assistant & Community Manager.

What is Diana's latest experience?

Diana's most recent position is Virtual Assistant / Project Coordinator / Influencer Outreach at Contact Surgery Secrets.

What companies has Diana worked for in recent years?

In recent years, Diana has worked for Contact Surgery Secrets, BrainPower, Inc, and TravelMamma Anna Von.

Which industries is Diana most experienced in?

Diana is most experienced in industries like Media, Entertainment and Publishing, Tourism and Hospitality, and Professional Services. Diana also has some experience in Healthcare.

Which business areas is Diana most experienced in?

Diana is most experienced in business areas like Marketing, Operations, and Human Resources (HR). Diana also has some experience in Customer Service and Project Management.

Which industries has Diana worked in recently?

Diana has recently worked in industries like Media, Entertainment and Publishing, Tourism and Hospitality, and Healthcare.

Which business areas has Diana worked in recently?

Diana has recently worked in business areas like Marketing, Human Resources (HR), and Operations.

What is Diana's education?

Diana holds a Master in Data Science & Digital Strategies for eCommerce from IUNIT and a Bachelor in Accounting Technology from University Superior Center.

What is the availability of Diana?

Diana is immediately available for suitable projects.

What is the rate of Diana?

Diana's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.