Diana (C) M.
Virtual Assistant / Project Coordinator / Influencer Outreach
Experience
Feb 2021 - Dec 2021
11 monthsItaly
Virtual Assistant / Project Coordinator / Influencer Outreach
Contact Surgery Secrets
- Design content pieces in Canva for Instagram and Facebook
- Plan and schedule posts in Planoly
- Create reports in Google Sheets
- Research hashtags and trends for content creation
- Develop new follower strategies
Jan 2021 - Dec 2025
5 yearsOperations Manager
BrainPower, Inc
- Design and implement SOP procedures to decrease operational costs and increase overall effectiveness
- Onboard, train, and supervise new teammates, ensuring that all policies and procedures were fully followed
- Manage and maintain documents and records and execution of various clerical duties assigned by managers and CEOs
- Migrate SOPs, wiki docs, and templates between apps such as Notion, ClickUp, and Trainual
- Support technological implementation tasks using tools such as Hotjar and Zapier
- Support searching and hiring new teammates on HR platforms
- Manage influencer outreach and UGC campaign management manually and through tools such as Billo, Collabstr, Creators.co, VideoPeel, and Murillo Backstage
- Conduct audience research
- Create content for social media using Canva
Jan 2019 - Dec 2021
3 yearsVirtual Assistant & Community Manager
TravelMamma Anna Von
- Manage community on Instagram and Facebook by answering DMs, comments, and interacting with followers
- Create and schedule newsletters via Canva
- Create social media posts
- Research and select appropriate hashtags
- Develop new follower strategies
- Prepare weekly and monthly reports of social media performance
- Provide basic assistance in Shopify store management
- Create and manage a community in Mighty Networks
- Research and create content for email marketing campaigns in Aweber
- Upload, edit, and publish videos on YouTube
Jan 2018 - Dec 2019
2 yearsUnited States
Virtual Assistant
Virtual Emily
- Perform data entry for the sales department by entering purchase orders received through email, telephone, or virtual platforms
- Provide customer service support through chat to clients who made purchases through Amazon
Summary
4+ years optimizing processes, creating SOPs, and improving operational efficiency.
Developed and implemented structured influencer outreach systems to streamline collaborations.
Strong in problem-solving, organization, and adapting to fast-paced environments to drive team productivity and business success.
Skills
- Project Coordination
- Sop Creation
- Influencer Marketing
- Social Media Assistance
- Pm Management Tools
- Leadership
Languages
Spanish
NativeEnglish
IntermediateEducation
Oct 2024 - Jun 2025
IUNIT
Master’s in Data Science & Digital Strategies for eCommerce · Data Science & Digital Strategies for eCommerce · Spain
Oct 2005 - Jun 2008
University Superior Center
Associate's degree in Accounting Technology · Accounting Technology · Colombia · Associates Degree in Accounting
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