Düzgün D.
Senior Manager
Experience
Apr 2024 - Present
1 year 9 monthsSenior Manager
Sabbatical
- Traveling and having adventures overseas with the family
- Further education in artificial intelligence and blockchain
- SCRUM and PRINCE2 certifications
- Sports (endurance and tennis)
Jan 2020 - Mar 2024
4 years 3 monthsDüsseldorf, Germany
Senior Account Manager
HSBC Deutschland - Markets and Securities Services
- Managed international third-party asset managers and fund management companies for investment funds (AIF & UCITS) in global custody
- Responsible for the strategic development of the product offering and service quality
- Member of the steering committee for product expansions
- Initiated cross-selling opportunities within the HSBC Group (equities, FX, listed and OTC derivatives)
- Conducted regular service review meetings (agenda preparation, moderation, follow-up)
- Project coordination with global teams: US T+1, CSDR, direct dealing, and onshore China CNY FX forwards
- Risk management: first line of defense
Jul 2016 - Dec 2019
3 years 6 monthsFrankfurt, Germany
Client Service Manager
BNP Paribas Securities Services
- Managed relationships with banks and brokers, asset owners, fund management companies, and asset managers in custody (depositary bank) and corporate trust services for corporates and SPVs
- Oversaw daily and project-related client inquiries and coordinated with internal departments
- Initiated cross-functional sales processes
- Local project coordinator for the global rollout of a query management system
- Developed and negotiated the SLA for a new trading system, including backoffice outsourcing activities
- Handled complaint and escalation management
- Conducted credit validations and price negotiations with clients
Apr 2014 - Jun 2016
2 years 3 monthsCologne, Germany
Project Manager & Business Development Manager
KLEKT GmbH
- Advised on business plan development and company formation
- Strategic planning in product development
- Collected customer requirements and documented functional specifications for a B2B marketplace rollout
- Prepared budget plans for client acquisition and several MVPs
- Analyzed customer feedback to optimize UX
Apr 2011 - Mar 2014
3 yearsFrankfurt, Germany
Institutional Sales
quirin bank AG
- Built and expanded the institutional client base (portfolio managers, wealth advisors, pension funds, occupational pension funds, and insurance companies)
- Conducted capital market placements for small and mid caps, including roadshows
- Handled brokerage for medium-sized companies
- Traded national and international securities
- Implemented the financial transaction tax (project)
Jul 2009 - Mar 2011
1 year 9 monthsFrankfurt, Germany
Client Service Manager
SEB Master KAG mbH
- Main contact and interface between internal SEB group teams and external partners
- Risk management: validating VaR and scenario analyses
- Investment compliance
- Coordination of trading and settlement processes (securities lending)
- Cash, liquidity, collateral, and currency management
- Validating NAV calculations and monitoring prices
- Preparing semi-annual and annual reports including taxes
Nov 2007 - Sep 2008
11 monthsFrankfurt, Germany
Intern / Working Student
SEB Master KAG mbH
- Customer service
- Thesis
May 2007 - Sep 2007
5 monthsFrankfurt, Germany
Intern
Gallo Winery GmbH
- Preparing and analyzing budget and sales figures for Europe
Summary
Senior Manager with 15 years of professional and project experience in the international banking sector. In-depth knowledge of investment funds, financial instruments, and securities processes. Completed SCRUM and PRINCE2 Practitioner certifications.
Skills
- Ms Office (Excel, Powerpoint, Word)
- Miro
- Confluence
- Jira
Languages
German
NativeEnglish
AdvancedSpanish
AdvancedFrench
AdvancedTurkish
AdvancedEducation
Sep 2005 - Jan 2006
Bond University
Banking and Accounting · Robina, Australia
Oct 2002 - Oct 2008
Schumpeter School of Business and Economics (Bergische Universität Wuppertal)
Diplom economist (equivalent to a master's degree) · Economics · Wuppertal, Germany · Good
Sep 1993 - Jun 2002
Nelly-Sachs-Gymnasium
Abitur (general higher education entrance qualification) · Neuss, Germany
Certifications & licenses
PRINCE2 Foundation
PRINCE2 Practitioner
SCRUM Master
SCRUM Product Owner
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