Christoph K. - Chief Operating Officer (COO)

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Indonesia

Experience

Apr 2021 - Sep 2022

1 year 6 months

Jakarta, Indonesia

Chief Operating Officer (COO)

HappyFresh (e-grocery marketplace)

Led business operations across three markets (Indonesia, Malaysia, and Thailand), developing and implementing strategic plans to drive business growth and profitability
Spearheaded the company’s transformation from a marketplace model to an inventory-led 1P model, successfully building and launching a dark store network in Jakarta, Bangkok and Kuala Lumpur
Managed a team of 350+ back office staff and 1000+ shoppers/drivers, providing leadership, training and performance management

Feb 2018 - Mar 2021

3 years 2 months

Jakarta, Indonesia

Vice President – Strategic Development

HappyFresh (e-grocery marketplace)

Led strategic planning efforts among HappyFresh’s executive management team, setting objectives and key results, competitive landscape analysis, generating and harmonizing functional roadmaps, developing business cases, allocating resources, and establishing steering groups to ensure effective execution
Spearheaded a number of cross-functional special projects, including strategic partnerships with Grab and LINE, building and launching joint grocery verticals
Scaled business operations by 2.5x during the peak of COVID within a matter of 4 weeks

Aug 2017 - Aug 2018

1 year 1 month

Bangkok, Thailand

Managing Director Thailand (temp. based in Bangkok)

HappyFresh (e-grocery marketplace)

Successfully led HappyFresh’s Thailand business, taking full P&L ownership while managing a team of 60+ people across various business functions, including operations, marketing, business development, finance and HR
Grew topline GMV by 2x YoY while conducting a full overhaul of the country’s operational setup

Nov 2015 - Jul 2017

1 year 9 months

Jakarta, Indonesia

(Senior) Manager – HQ Operations (fast-tracked from management trainee)

HappyFresh (e-grocery marketplace)

Strategized and implemented last mile delivery initiatives across five markets, increasing Net Promoter Score by 20%+ through improvements in on-time performance, out of stock occurrences, returns and rejections
Reduced delivery cost by 40%+ by establishing and delivering on an integrated action plan between country operations teams, as well as product and tech
Acted as product manager, directly collaborating with a team of developers for several months, improving delivery efficiency by 25%+ through improved routing, order-batching and geofencing features

Sep 2014 - Feb 2015

6 months

Poole, United Kingdom

Intern

Siemens

Supported feature extension development to an IT service management platform (ServiceNow)

Aug 2012 - Feb 2013

7 months

Munich, Germany

Research Assistant

Technische Universität München

Conducted research on IP modularity in software platforms and ecosystems at the chair for Innovation Management

Mar 2011 - Dec 2011

10 months

Munich, Germany

Part Timer

Siemens IT Solutions / Atos Consulting

Developed a tech trend radar for an automotive client; supported post merger integration project management office

Mar 2010 - Dec 2010

10 months

Munich, Germany

Part Timer

M+P Consulting

Supported client projects in the areas of energy trade and commercial facility management

Languages

English

Advanced

German

Elementary

Education

Technische Universität München, TUM School of Management

Master of Science, Management & Technology, Innovation & Entrepreneurship, Informatics for Managerial Applications · Munich, Germany

Technische Universität München, TUM School of Management

Bachelor of Science, Management & Technology, Innovation & Entrepreneurship, Computer Sciences · Munich, Germany

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Angga M.

Experience

Chief Operating Officer (COO)

HappyFresh (e-grocery marketplace)

Vice President – Strategic Development

HappyFresh (e-grocery marketplace)

Managing Director Thailand (temp. based in Bangkok)

HappyFresh (e-grocery marketplace)

(Senior) Manager – HQ Operations (fast-tracked from management trainee)

HappyFresh (e-grocery marketplace)

Intern

Siemens

Research Assistant

Technische Universität München

Part Timer

Siemens IT Solutions / Atos Consulting

Part Timer

M+P Consulting

Languages

Education

Technische Universität München, TUM School of Management

Master of Science, Management & Technology, Innovation & Entrepreneurship, Informatics for Managerial Applications · Munich, Germany

Technische Universität München, TUM School of Management

Bachelor of Science, Management & Technology, Innovation & Entrepreneurship, Computer Sciences · Munich, Germany

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