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Chi (Thien) N.

Consultant Commercial Launch

Düsseldorf, Germany

Experience

Jun 2022 - Present
3 years 7 months
Düsseldorf, Germany

Consultant Commercial Launch

Blue Avenir GmbH

Project: AI based recommendation engine for Telefónica Germany.

  • Goal: Create and implement an AI based NBA/NBO solution to improve company efficiency and revenue consistently
  • Develop and make customized training materials and teaching plans to get agents ready for the operational change
  • Carry out thorough testing, including careful planning, execution, and assessment, to ensure a smooth implementation
  • Identify and create specific ways to encourage tool usage
  • Create an operational plan for a smooth execution and successful completion for the commercial launch
Düsseldorf, Germany

Seminar Leader

Blue Avenir GmbH

Project: Health research in practice for Health Department in Bochum.

  • Consultation and coordination with the health department of Bochum
  • Support and help students in every step of the research process
  • Prepare for and lead seminar sessions and provide guidance
  • Find relevant literature on the research topic

Summary

  • Product management

  • Artificial Intelligence

  • Customer Relationship Management

  • Telecommunications

  • Healthcare

Languages

German
Native
English
Advanced
Vietnamese
Advanced

Education

Ruhr University Bochum

M.A. · Social Sciences · Bochum, Germany

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