Chi Thien Nguyen
Business Consultant
Experience
Jun 2022 - Present
2 years 10 months Düsseldorf, Germany
Consultant
Blue Avenir GmbH
Project: AI based recommendation engine Customer: Telefónica Germany Role: Consultant commercial launch
- Goal: Create and implement an AI based NBA/NBO solution to improve company efficiency and revenue consistently
- Develop and make customized training materials and teaching plans to get agents ready for the operational change
- Carry out thorough testing, including careful planning, execution, and assessment, to ensure a smooth implementation
- Identify and create specific ways to encourage tool usage
- Create an operational plan for a smooth execution and successful completion for the commercial launch
Jan 2020 - Dec 2021
1 year Bochum, Germany
Seminar Leader
Health Department in Bochum
Project: Health research in practice Duration: 1 year
- Consultation and coordination with the health department of Bochum
- Support and help students in every step of the research process
- Prepare for and lead seminar sessions and provide guidance
- Find relevant literature on the research topic
Summary
Core Competences
- Product management
- Artificial Intelligence
- Customer Relationship Management
Industries
- Telecommunications
- Healthcare
Languages
German
Native
English
Advanced
Vietnamese
Advanced
Education
Ruhr University Bochum
M.A. · Social Sciences · Bochum, Germany
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