Arielle D.
Freelance ServiceNow Developer
Experience
Sep 2025 - Present
1 monthFreelance ServiceNow Developer
Jun 2023 - Dec 2023
7 monthsServiceNow Administration
Constaff GmbH
- 2nd level support in service management
- Handling and analysis of tickets and defects, e.g. for incorrect interface data, performance issues, etc.
- Creating user stories
- Implementing configurations in ServiceNow
- Communicating with internal customers to clarify tickets and requirements, and with technical teams
Dec 2022 - Aug 2025
2 years 9 monthsServiceNow Developer
BarmeniaGothaer
- Development (including documentation), optimization and process support in the respective ITIL processes around ServiceNow (interfaces, data imports and exports, forms, workflows, etc.)
- Process automation by developing workflows & flows
- REST integration / interfaces
- Platform scripting (client-side and server-side)
- Service request management – catalog items (workflows & flows)
- Maintenance and development of the service portal
- ServiceNow Automated Test Framework (ATF)
- Applying patches, releases and upgrades
- Release management / release deployment (weekly)
- Documenting results
- Log monitoring (checking logs, ECC queue, instance security center)
- 3rd level support and defect handling for ServiceNow
- ServiceNow ticket processing
- Creating and editing user stories
- Development following SCRUM (dailies, retros, refinement, planning, review)
Sep 2018 - Nov 2022
4 years 3 monthsIT Consultant
Materna Information & Communications SE
- ITSM solutions with Micro Focus Service Manager
- Micro Focus Service Management Automation X
- ServiceNow automation solutions
- Micro Focus Operations Orchestration
- Robotic Process Automation (RPA)
- ServiceNow Automated Test Framework (ATF)
- ITIL service management
- Configuration of incident, problem and knowledge management
- User administration with users, roles and groups
- Development and customization of workflows and business rules
- ServiceNow scripting
- Extending modules using parameters and user inputs
- Ongoing maintenance and support for change requests
Mar 2018 - Jun 2018
4 monthsHybrid
Degree in Mobile Development
SPIE SAG GmbH
- Development of a hybrid mobile app based on Ionic 2, Angular and Cordova
- NoSQL databases CouchDB and PouchDB
Oct 2017 - Feb 2018
5 monthsInternship in software development
SPIE SAG GmbH
- Quality assurance
- Network status capture with databases
- Web application framework: Angular
Languages
German
AdvancedFrench
AdvancedEnglish
IntermediateEducation
Apr 2019 - Apr 2020
FernUniversität Hagen
Master · Practical Computer Science · Germany
Sep 2013 - Jun 2018
Hochschule Ruhr West
Bachelor of Science · Energy Informatics · Germany
Certifications & licenses
ITIL 4 Foundation
ServiceNow Automated Test Framework
ServiceNow Administration & ServiceNow Developer
Udemy
Operations Orchestration
Service Management Automation X
SM350-Service Manager
Soft skills seminars: moderation & teamwork, communication & conflict management, customer management & consulting, self- and time management
ITIL V3 Certification
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