Recommended expert
Arielle Djeukam
Freelance ServiceNow Developer
Experience
Sep 2025 - Present
5 monthsFreelance ServiceNow Developer
Jun 2023 - Dec 2023
7 monthsServiceNow Administration
Constaff GmbH
- 2nd level support in service management
- Handling and analyzing tickets and defects (e.g., faulty interface data, performance issues)
- Creating user stories
- Implementing configurations in ServiceNow
- Communicating with internal clients to clarify tickets and requirements as well as with technical teams
Dec 2022 - Aug 2025
2 years 9 monthsServiceNow Developer
Barmenia Gothaer
- Development (including documentation), optimization, and process support in ITIL processes around ServiceNow (interfaces, data import and export, forms, workflows)
- Process automation through development of workflows and flows
- REST integration and interfaces
- Platform scripting (client and server side)
- Service Request Management: catalog items (workflows and flows)
- Maintenance and development of the service portal
- ServiceNow Automated Test Framework (ATF)
- Applying patches, releases, and upgrades
- Release management/release deployment (weekly)
- Documentation of work results
- Monitoring logs (review logs, ECC queue, instance security center)
- 3rd level support and defect handling
- ServiceNow ticket processing
- Creating and editing user stories
- Development following SCRUM (dailies, retrospectives, refinement, planning, review)
Sep 2018 - Nov 2022
4 years 3 monthsIT Consultant
Materna Information & Communications SE
- ITSM solutions: Micro Focus Service Manager, Micro Focus Service Management Automation X, ServiceNow automation solutions, Micro Focus Operations Orchestration, Robotic Process Automation (RPA), ServiceNow Automated Test Framework (ATF)
- ITIL service management configuration: incident, problem, knowledge management
- User administration with users, roles, and groups
- Development and customization of workflows and business rules
- ServiceNow scripting
- Extending modules through parameters and user inputs
- Ongoing maintenance and support for customization requests
Mar 2018 - Jun 2018
4 monthsHybrid
Degree in Mobile Development
SPIE SAG GmbH
- Creating hybrid mobile apps based on Ionic 2, Angular, and Cordova
- NoSQL databases CouchDB and PouchDB
Oct 2017 - Feb 2018
5 monthsSoftware Development Intern
SPIE SAG GmbH
- Quality assurance
- Experience with databases
- Web application framework: Angular
Skills
Tools: Servicenow, Hp Service Manager, Smax, Operations Orchestration, Rpa, Atf
Programming Languages: Javascript, Html & Css, Angular, Vba
Agile Methods: Scrum, Kanban, Servicenow Agile Development
Web Services Tools: Postman, Soapui
Languages
German
AdvancedFrench
AdvancedEnglish
IntermediateEducation
Apr 2019 - Apr 2020
FernUniversität Hagen
Master's degree · Practical Computer Science · Hagen, Germany
Sep 2013 - Jun 2018
Hochschule Ruhr West
Bachelor of Science · Energy Informatics · Germany
Certifications & licenses
ITIL 4 Foundation
ServiceNow Automated Test Framework
ServiceNow Administration & ServiceNow Developer
Udemy
Operations Orchestration
Service Management Automation X
SM350-Service Manager
ITIL V3 Certification
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Arielle based?
Arielle is based in Wassenberg, Germany.
What languages does Arielle speak?
Arielle speaks the following languages: German (Advanced), French (Advanced), English (Intermediate).
How many years of experience does Arielle have?
Arielle has at least 8 years of experience. During this time, Arielle has worked in at least 6 different roles and for 4 different companies. The average length of individual experience is 1 year and 4 months. Note that Arielle may not have shared all experience and actually has more experience.
What roles would Arielle be best suited for?
Based on recent experience, Arielle would be well-suited for roles such as: Freelance ServiceNow Developer, ServiceNow Administration, ServiceNow Developer.
What is Arielle's latest experience?
Arielle's most recent position is Freelance ServiceNow Developer.
What companies has Arielle worked for in recent years?
In recent years, Arielle has worked for Constaff GmbH, Barmenia Gothaer, and Materna Information & Communications SE.
Which industries is Arielle most experienced in?
Arielle is most experienced in industries like Information Technology (IT) and Insurance.
Which business areas is Arielle most experienced in?
Arielle is most experienced in business areas like Information Technology (IT), Customer Service, and Quality Assurance (QA). Arielle also has some experience in Product Development.
Which industries has Arielle worked in recently?
Arielle has recently worked in industries like Information Technology (IT) and Insurance.
Which business areas has Arielle worked in recently?
Arielle has recently worked in business areas like Information Technology (IT) and Customer Service.
What is Arielle's education?
Arielle holds a Master in Practical Computer Science from FernUniversität Hagen and a Bachelor in Energy Informatics from Hochschule Ruhr West.
Does Arielle have any certificates?
Arielle has 7 certificates. Among them, these include: ITIL 4 Foundation, ServiceNow Automated Test Framework, and ServiceNow Administration & ServiceNow Developer.
What is the availability of Arielle?
Arielle is immediately available for suitable projects.
What is the rate of Arielle?
Arielle's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Arielle?
To hire Arielle, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 720-880 €
Market avg: 720-880 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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