Anne Uhrich - Usability Research

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Eichenau, Germany

Experience

Jul 2023 - Present

2 years 1 month

Usability Research

Start-Ups

Requirements analysis: identify issues blocking acceptance
Usability testing: present evidence of what is going wrong

Apr 2023 - Aug 2023

5 months

IT Trainer

Hypercampus GmbH

Led workshops for future admins in healthcare
Created training concepts, lesson outlines, training materials
Implemented product improvements
Tools: Articulate, Moodle, Miro, PowerPoint

Oct 2022 - Jun 2023

9 months

IT Project Team Member / Requirements Engineering

KitaOne/ for 3 companies

Requirements analysis: discovered what employees need
Involved employees early on
Mapped and documented processes with users
Promoted open dialogue among stakeholders
Prioritized features
Reduced misunderstandings between users and IT
Support requests dropped by over 60%
Usage rate increased significantly
Change management: ensured smooth rollout
Liaison to project manager for the launch in Switzerland

Apr 2022 - Sep 2022

6 months

IT Requirements Engineer (HIS)

ReAL GmbH

Developed change concept: ensured smooth implementation
Enabled stakeholder dialogue to avoid misunderstandings
Gathered, prioritized, and documented requirements
Helped developers understand requirements without delay
Discussed implementation details with developers
Captured and documented user processes to digitalize them effectively
Involved experienced staff in system design
Set realistic expectations
Achieved higher acceptance and usage rates
Reduced resistance to change

Jul 2020 - Dec 2022

2 years 6 months

Learning Expert

Roche AG

Supported change for introducing the LMS Cornerstone
Launched and customized a learning app
Collected, prioritized, and documented UX requirements
Conducted and supervised UX tests (surveys, interviews)
Liaison to supplier to improve user experience
Discussed impact analyses of change requests with supplier
Created product documentation and training materials
Prepared, participated in, and documented meetings
Produced compliance reports
Mapped processes (BPMN) and worked on optimizations
Independently coordinated necessary activities
Created and archived documentation

Apr 2020 - May 2020

2 months

Technical IT Project Manager

imito AG

Created project plans for medical product
Captured, documented, and prioritized requirements
Created and updated data flow diagrams
Maintained documentation in Jira/Confluence

Jul 2019 - Dec 2019

6 months

Trainer

ExperTeach

NetAcad trainer for Cisco Routing & Switching

Jul 2018 - Jun 2019

1 year

Consumer Sales Specialist

ConvaTec GmbH

Requirements engineering for new CRM software
Defined and requested user-friendly workflows
Trained colleagues
Outbound direct-to-consumer activities

Feb 2016 - Feb 2018

2 years 1 month

Haar, Germany

IT Administrator

kbo, Clinics of Upper Bavaria District

Contributed to the “Authorization Concept” project
Identified and involved stakeholders
Conducted requirements analysis
Mapped, documented, processed, and optimized processes
Supported med system rollouts
Specified security requirements
Communication point for all departments and external vendors

May 2014 - Mar 2015

11 months

Planegg, Germany

Software Tester

Ifap GmbH

Gathered, documented, and validated requirements
Identified stakeholders
Created test plans and executed tests on various devices and operating systems
Proposed solutions for user-friendly workflows
Maintained documentation in Jira/Confluence

Dec 2013 - Apr 2014

5 months

Munich, Germany

1st Level Support

DIS Personnel Service

Nov 2010 - Jul 2013

2 years 9 months

Munich, Germany

Nurse

Klinikum Großhadern

Worked in various departments: cardiology, gastroenterology, neurosurgery
Administered medication and documented patient care and condition in the HIS
General nursing tasks, such as preparing patients for surgery and various exams

Apr 2005 - Oct 2010

5 years 7 months

Gilching, Germany

Nurse / Deputy Nursing Manager

P&M Nursing Service

Quality assurance
Implemented process optimizations
Designed and led training sessions (topics from my further education)
Advanced training in palliative care
Led multi-hour workshops
Identified, documented, and relayed stakeholder requirements
Integrated the nursing service into a palliative care network

Mar 1996 - Aug 2005

9 years 6 months

Eichenau, Germany

Nurse

Eichenau Nursing and Elder Care Association

Independently cared for patients in outpatient nursing
Initiated and led workshops

Summary

Master’s in IT in Healthcare
UX
Change Management
Project Management
Requirements Management
Stakeholder Management
Business Analysis
Process Management
Training
Jira & Confluence
BPMN, UML
CRM – various vendors
LMS – Cornerstone
Slack
Notion
Moodle
Simpleshow
MS Office
MS Teams
G Suite

I bring ease to processes; adapt quickly to changing circumstances and environments; tackle complex problems and find solutions; articulate my ideas clearly and understandably for everyone; actively listen in stressful situations; work with autonomy and consistently strive for excellence; always look beyond my own scope; spot optimization opportunities; I find new technologies exciting and discover their ideal applications.

Languages

German

Native

English

Advanced

French

Advanced

Romanian

Advanced

Education

Oct 2011 - Jul 2013