Anika Tannebaum
Top Leadership Position
Experience
Top Leadership Position
Audi
- Part of 20 years of international management experience in top leadership positions.
- Successfully built customer service.
- Won multiple awards with the teams.
Top Leadership Position
Bentley
- Part of 20 years of international management experience in top leadership positions.
- Successfully built customer service.
- Won multiple awards with the teams.
Top Leadership Position
Booking.com
- Part of 20 years of international management experience in top leadership positions.
- Successfully built customer service.
- Won multiple awards with the teams.
Top Leadership Position
Ebay
- Part of 20 years of international management experience in top leadership positions.
- Successfully built customer service.
- Won multiple awards with the teams.
Entrepreneur and Top 100 Expert for Customer Service and the New Leadership Culture
Grow! Customer Service & Leadership Consulting
- Supporting e-commerce companies in successfully building their customer service, turning managers into leaders and creating lasting customer experiences.
- Top customer service and leadership consulting for scalable growth, stable structures and efficient processes.
- Setting up top customer service for enthusiastic and loyal customers.
- Digital leadership for motivated and high-performing teams.
- Building scalable customer service structures and quality management.
- Optimal development of high potentials and leadership skills.
- Improving SLAs through effective processes and structures.
- Building a shared team spirit, an effective team setup and an open feedback and error culture.
- Conducting employee reviews and setting goals.
- Increasing productivity through automation and introduction of ticketing systems including processes.
- Analyzing relevant KPIs for operational excellence.
- Developing high-performing teams.
- Individual and efficient support as a senior leader with practical experience.
- Strategic development of the department during high growth and scalable implementation for sustainable growth.
- Tailored support and development of leaders.
- Implementing automation and self-help for high customer satisfaction.
- Transitioning from reactive to proactive customer service.
- Revolutionizing Bitpanda’s customer service by assisting with a broad range of topics from high level strategic decisions right down to nitty gritty operational details.
- Developing clear measurement and control processes for the growing customer service team at GetSafe.
- Acting as a New Work Leader at eye level, helping teams and team members reach new levels of success across the company.
Top Leadership Position
Intercontinental Hotels
- Part of 20 years of international management experience in top leadership positions.
- Successfully built the customer service department.
- Won several awards with the teams.
Summary
“Successful companies need happy customers. Without happy customers there's no growth.”
Anika Tannebaum looks back on 20 years of international management experience in top leadership positions. At companies like Intercontinental Hotels, Audi, Bentley, Booking.com and Ebay, she successfully built customer service and won several awards with her teams.
Today, Anika is in demand across Europe as an entrepreneur and a Top 100 expert in customer service and the new leadership culture.
Skills
Building Top Customer Service Digital Leadership For Motivated, Enthusiastic And Loyal Customers And High-performing Teams
Building Scalable Customer Service And Optimal Development Of High Potentials
Establishing Quality Management And Developing Leadership Skills
Improving Slas Through Effective Processes And Building A Shared Team Spirit
Structuring Goal Setting And Conducting Employee Reviews
Increasing Productivity Through Automation And Building An Effective Team Setup
Relevant Kpis For Operational Excellence And Building An Open Feedback And Error Culture
Introducing A Ticketing System Including Processes And Developing High-performing Teams
Individual And Efficient Support From A Senior Leader With Practical Experience
Scalable Implementation For Sustainable Growth
Tailored Support And Development Of Leaders
Building Team Spirit And Strategic Development Of The Department During High Growth
Automation And Self-help For High Customer Satisfaction
Enthusiasm, Motivation And Inspiration In Collaboration
Languages
Profile
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