Consultant

• Supports e-commerce companies in successfully building customer service and creating lasting customer experiences.
• Develops leadership skills of managers to make them true leaders.
• Project goal: scalable structures for sustainable growth, proactive customer service, satisfied customers, and motivated teams.

Additional services:

• Building top customer service for loyal customers and high-performing teams.
• Optimizing the development of high potentials and leadership skills.
• Increasing efficiency through automation, introducing ticketing systems and relevant KPIs.
• Developing quality management and an open feedback and error culture.
• Improvements through new structures, goals, and regular employee meetings.
• Building a strong team spirit and high-performing teams.

Proof of success:

• Anika Tannebaum has 20 years of international management experience in leading positions at companies like Intercontinental Hotels, Audi, Bentley, Booking.com and eBay.
• Successfully built customer service teams and won various awards.
• Operates across Europe as a top 100 expert in customer service and modern leadership culture.