Robert Pinnington - Programme Manager

Q: Where is Robert based?

Robert is based in Wehrheim, Germany .

Q: What languages does Robert speak?

Robert speaks the following languages: English (Native), German (Intermediate) .

Q: How many years of experience does Robert have?

Robert has at least 25 years of experience. During this time, Robert has worked in at least 4 different roles and for 3 different companies . The average length of individual experience is 6 years and 3 months . Note that Robert may not have shared all experience and actually has more experience.

Q: What is Robert's latest experience?

Robert's most recent position is Programme Manager at IKEA .

Q: What companies has Robert worked for in recent years?

In recent years, Robert has worked for IKEA .

Q: Which industries is Robert most experienced in?

Robert is most experienced in industries like Retail , Banking and Finance , and Information Technology (IT) .

Q: Which business areas is Robert most experienced in?

Robert is most experienced in business areas like Project Management , Information Technology (IT) , and Logistics . Robert also has some experience in Quality Assurance (QA) , Operations , and Procurement and Purchasing .

Q: Which industries has Robert worked in recently?

Robert has recently worked in industries like Retail .

Q: Which business areas has Robert worked in recently?

Robert has recently worked in business areas like Logistics , Project Management , and Quality Assurance (QA) .

Recommended expert

Wehrheim, Germany

Experience

Jan 2017 - Dec 2025

9 years

Programme Manager

IKEA

Designed and implemented a global lifecycle programme across EMEA, APAC & NA, unifying processes and systems to improve vendor coordination and operational efficiency
Developed and deployed supporting systems and processes, enhancing traceability and service reliability across logistics operations
Introduced a standardised Service Test & Validation framework, improving quality assurance and reducing deployment errors

Jan 2013 - Dec 2017

5 years

Service Delivery Manager

IKEA

Defined SLAs/OLAs and managed delivery via KPIs and user experience metrics, achieving consistent service levels and improved vendor accountability
Built strong relationships with vendors (HCL, Capgemini, IBM) in Germany, Sweden, and India, streamlining collaboration and reducing service friction
Implemented €8m budget optimisation and lifecycle transformation projects, increasing service efficiency and reducing costs

Jan 2011 - Dec 2013

3 years

Programme & Service Delivery Manager

T-Systems

Led a €6m programme to transfer 100+ processes to Hungary & Slovakia, reducing operational costs and improving service scalability
Designed, implemented, and trained two service desks for 5,000+ users, establishing a sustainable support model with measurable service improvements

Jan 2001 - Dec 2010

10 years

Service Delivery, Application & Project Manager

Commerzbank

Consolidated service desks and refreshed infrastructure through a €20m project, improving support efficiency and saving €1m annually
Delivered €5m Service Knowledge Management and Catalogue projects, enhancing internal communication and service transparency

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Retail (13 years), Banking and Finance (10 years), and Information Technology (3 years).

Retail

Banking and Finance

Information Technology

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Project Management (22 years), Information Technology (15 years), Logistics (9 years), Quality Assurance (9 years), Operations (7 years), and Procurement (5 years).

Project Management

Information Technology

Logistics

Quality Assurance

Operations

Procurement

Summary

Senior Programme & Service Delivery Manager with 30+ years of global experience across IT, banking, logistics, and outsourcing. Certified ITIL Master and PRINCE2 Master. Co-author of the ITIL 4 Service Request Management Practice Guide. Proven track record in leading enterprise transformations, mentoring teams, and delivering accredited training across EMEA. Available for consulting and training engagements in ITIL service governance. Prince2

Skills

Portfolio, Programme, Project & Office Management
Service Management
Service Desk Management
Front & Back Office Application Support Management
Financial Settlements
Outsourcing
Logistics
Procurement

Languages

English

Native

German

Intermediate

Education

BA (Hons) · Social Sciences

Certifications & licenses

ITIL Master

PeopleCert

PRINCE2 Master

PeopleCert

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Robert based?

Robert is based in Wehrheim, Germany.

What languages does Robert speak?

Robert speaks the following languages: English (Native), German (Intermediate).

How many years of experience does Robert have?

Robert has at least 25 years of experience. During this time, Robert has worked in at least 4 different roles and for 3 different companies. The average length of individual experience is 6 years and 3 months. Note that Robert may not have shared all experience and actually has more experience.

What roles would Robert be best suited for?

Based on recent experience, Robert would be well-suited for roles such as: Programme Manager, Service Delivery Manager, Programme & Service Delivery Manager.

What is Robert's latest experience?

Robert's most recent position is Programme Manager at IKEA.

What companies has Robert worked for in recent years?

In recent years, Robert has worked for IKEA.

Which industries is Robert most experienced in?

Robert is most experienced in industries like Retail, Banking and Finance, and Information Technology (IT).

Which business areas is Robert most experienced in?

Robert is most experienced in business areas like Project Management, Information Technology (IT), and Logistics. Robert also has some experience in Quality Assurance (QA), Operations, and Procurement and Purchasing.

Which industries has Robert worked in recently?

Robert has recently worked in industries like Retail.

Which business areas has Robert worked in recently?

Robert has recently worked in business areas like Logistics, Project Management, and Quality Assurance (QA).

What is Robert's education?

Robert holds a Bachelor in Social Sciences.

Does Robert have any certificates?

Robert has 2 certificates. These include: ITIL Master and PRINCE2 Master.

What is the availability of Robert?

Robert is immediately available full-time for suitable projects.

What is the rate of Robert?

Robert's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.