Pedro Monteiro - Guest & Property Specialist

Q: Where is Pedro based?

Pedro is based in Paris, France .

Q: What languages does Pedro speak?

Pedro speaks the following languages: Portuguese (Advanced), English (Intermediate), Spanish (Intermediate), French (Intermediate) .

Q: How many years of experience does Pedro have?

Pedro has at least 4 years of experience. During this time, Pedro has worked in at least 3 different roles and for 3 different companies . The average length of individual experience is 1 year and 4 months . Note that Pedro may not have shared all experience and actually has more experience.

Q: What is Pedro's latest experience?

Pedro's most recent position is Guest & Property Specialist at Roomonitor .

Q: What companies has Pedro worked for in recent years?

In recent years, Pedro has worked for Roomonitor , HS Plus , and Infosys BPM .

Q: Which industries is Pedro most experienced in?

Pedro is most experienced in industries like Information Technology (IT) , Retail , and Tourism and Hospitality .

Q: Which business areas is Pedro most experienced in?

Pedro is most experienced in business areas like Customer Service , Information Technology (IT) , and Sales . Pedro also has some experience in Operations .

Q: What is Pedro's education?

Pedro holds a Bachelor in Hospitality & Tourism Management from Estoril Higher Institute For Tourism And Hotel Studies .

Q: Does Pedro have any certificates?

Pedro has 1 certificate : Introduction To Cybersecurity .

Recommended expert

Paris, France

Experience

Jun 2025 - Oct 2025

5 months

Guest & Property Specialist

Roomonitor

Provided professional support to guests and property owners via phone, email, and chat
Managed bookings and guest check-ins using PMS, CRM tools, and Smartlock technology
Tracked and resolved technical issues via Salesforce ticketing system
Prepared operational reports for process improvement and client updates

Aug 2024 - Mar 2025

8 months

Sales & Customer Support Agent

HS Plus

Handled high-volume inbound and outbound calls, providing e-commerce product information and post-sale support
Entered and verified customer and order data accurately in internal systems
Coordinated with logistics and billing departments to ensure smooth operations
Utilized Zendesk to track internal issues and document operational updates

Jul 2021 - Sep 2024

3 years 3 months

Brno, Czech Republic

Technical Support Specialist

Infosys BPM

Provided multi-channel support (email, phone, chat) via ServiceNow for global clients
Diagnosed and resolved software, hardware, and network issues efficiently
Logged, tracked, and escalated tickets while collaborating with L2 support teams
Maintained accurate documentation and generated Excel reports for client review
Supported end-users in multiple languages, ensuring clear and effective communication
Assisted with process improvement initiatives to optimize IT service delivery

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (3 years), Tourism (0.5 years), and Retail (0.5 years).

Information Technology

Tourism

Retail

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (4 years), Information Technology (3.5 years), Operations (0.5 years), and Sales (0.5 years).

Customer Service

Information Technology

Operations

Sales

Summary

Technical Support Specialist with 4+ years of experience providing remote and hybrid support for hardware, software, and network issues across international clients. Skilled in troubleshooting, ticket management, CRM systems, and reporting. Strong communicator with experience collaborating across teams to ensure timely issue resolution and excellent client satisfaction.

Skills

Technical Troubleshooting: Hardware, Software, Networks
Crm & Helpdesk Tools: Servicenow, Zendesk, Salesforce
Microsoft Excel & Reporting
Incident & Problem Management
Remote Work & Time Management
Process Improvement & Documentation

Languages

Portuguese

Advanced

English

Intermediate

Spanish

Intermediate

French

Intermediate

Education

Estoril Higher Institute For Tourism And Hotel Studies

Bachelor's degree, Hospitality & Tourism Management · Hospitality & Tourism Management · Lisbon, Portugal

Certifications & licenses

Introduction To Cybersecurity

Cisco Networking Academy

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Pedro based?

Pedro is based in Paris, France.

What languages does Pedro speak?

Pedro speaks the following languages: Portuguese (Advanced), English (Intermediate), Spanish (Intermediate), French (Intermediate).

How many years of experience does Pedro have?

Pedro has at least 4 years of experience. During this time, Pedro has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 1 year and 4 months. Note that Pedro may not have shared all experience and actually has more experience.

What roles would Pedro be best suited for?

Based on recent experience, Pedro would be well-suited for roles such as: Guest & Property Specialist, Sales & Customer Support Agent, Technical Support Specialist.

What is Pedro's latest experience?

Pedro's most recent position is Guest & Property Specialist at Roomonitor.

What companies has Pedro worked for in recent years?

In recent years, Pedro has worked for Roomonitor, HS Plus, and Infosys BPM.

Which industries is Pedro most experienced in?

Pedro is most experienced in industries like Information Technology (IT), Retail, and Tourism and Hospitality.

Which business areas is Pedro most experienced in?

Pedro is most experienced in business areas like Customer Service, Information Technology (IT), and Sales. Pedro also has some experience in Operations.

What is Pedro's education?

Pedro holds a Bachelor in Hospitality & Tourism Management from Estoril Higher Institute For Tourism And Hotel Studies.

Does Pedro have any certificates?

Pedro has 1 certificate: Introduction To Cybersecurity.

What is the availability of Pedro?

Pedro is immediately available full-time for suitable projects.

What is the rate of Pedro?

Pedro's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.