Go to Website
  • en
  • de

Alexandra R.

Data Annotator

Nanterre, France

Experience

Sep 2025 - Present
4 months

Data Annotator

Thoth AI

  • Data Annotation: Evaluate and label multimedia/text data according to defined guidelines.
  • QA Review: Identify quality issues and ensure annotation consistency.
  • Google Workspace: Meet daily production and quality targets.
  • Excel Advanced
May 2025 - Nov 2025
7 months

Freelance Data Annotator

CRM e2f, inc.

  • Performed linguistic annotation in Spanish and English using IEX.
  • Conducted QA checks and guideline validation.
  • Improved dataset accuracy for AI model training with Verint.
  • Utilized Genesys for reporting.
  • Worked remotely with attention to detail.
Jul 2024 - Jan 2025
7 months

WFM Scheduler

Remitly

  • Managed staffing plans, weekly schedules, and operational coverage.
  • Ensured schedule adherence and KPI optimization.
  • Prepared reports and supported cross-functional communication.
  • Applied analytical thinking and problem solving.
  • Maintained confidentiality and fast learning.
Sep 2023 - Jul 2024
11 months

Real-Time Analyst

Remitly

  • Monitored queues, SLAs, and agent behavior in real time.
  • Adjusted staffing and resolved operational incidents.
  • Produced intraday reports and alerts.
  • Demonstrated image and text annotation expertise.
  • Ensured data labeling accuracy and privacy awareness.
Oct 2022 - Sep 2023
1 year

WFM Supervisor

IBEX Global

  • Led WFM processes including intraday, scheduling, and forecasting support.
  • Controlled shrinkage, optimized workflows, and coordinated with leadership.
  • Ensured KPI achievement through data-driven decisions.
  • Managed reporting and documentation.
  • Provided administrative support and applied strong time management.
Apr 2021 - Oct 2022
1 year 7 months

WFM Scheduler

IBEX Global

  • Developed weekly schedules using IEX, Verint, and Genesys.
  • Managed PTO, adherence, and staffing allocations.
  • Prepared operational dashboards and reports.
  • Typing speed of 40 wpm.
Mar 2019 - Apr 2021
2 years 2 months

Real-Time Analyst

IBEX Global

  • Monitored queues, took actions for SLA protection, and generated reports.
  • Made intraday staffing adjustments and provided KPI overviews.
  • Utilized advanced Excel skills.
Feb 2016 - Mar 2019
3 years 2 months

Customer Service Representative

UNI IBEX / SITEL

  • Provided customer support, performed CRM updates, troubleshooting, and case documentation.

Summary

Detail-oriented Data Annotator and Workforce Management Specialist with experience across data labeling, content evaluation, and WFM operations (Real-Time, Scheduling, and Supervisory roles). Experienced working in fast-paced global BPO and tech environments, delivering accurate annotation work, quality checks, and operational performance insights.

Languages

Spanish
Native
French
Elementary

Education

Jan 2017 - Jan 2018

UNAN RUCFA

Postgraduate Diploma · Human Resources Management · Managua, Nicaragua

Jan 2011 - Jan 2015
Lorem ipsum dolor sit amet

Bachelor's Degree · Accounting & Finance

Certifications & licenses

Ef Set English Certificate - C2 Proficient

Wfm Forecasting (Basic & Advanced) - Gwfm

Gwfm

Wfm Real-Time Management - Gwfm

Gwfm

Wfm Scheduling - Gwfm

Gwfm

Google Workspace Essentials (Coursera)

Coursera

Typing Certification

Need a freelancer? Find your match in seconds.
Try FRATCH GPT
More actions

Similar Freelancers

Discover other experts with similar qualifications and experience

Rafael M.

IT Project Manager

View Profile
Patricia A.

Chief Operating Officer

View Profile
Gerhard S.

Werkleiter MCC Label Hann. Münden / Werkleitung - CRO

View Profile
Daya L.

HR Business Partner & Co-owner

View Profile
Cayo B.

Senior Project Manager (Project Based Position)

View Profile
Alexandra D.

Plant Manager

View Profile
Federico L.

ISO – Senior Consultant Quality & Information Security

View Profile
Martin H.

Operations Plant Manager & Site Lead

View Profile
Thomas L.

Interim Manager Supply Chain

View Profile
Astrid B.

Co-Founder & Project Director

View Profile
Jens H.

Test Manager in Safety-Critical Infrastructure

View Profile
Stephanie F.

Director People & Progress / Transformation Manager

View Profile
Oliver G.

Project Manager for IoT Applications and Workforce Management System Implementation

View Profile
Georg H.

Co-Founder, Managing Director, Shareholder

View Profile
Lisa A.

Freelance Content and Localization Expert

View Profile
Annabelle V.

Interim Manager – Director Corporate Strategy & In-house Consulting

View Profile
Achim K.

Portfolio Manager, Consultant, Leadership Coach

View Profile
Daniela S.

Head of Service On Campus

View Profile
Milton B.

Interim Project Manager

View Profile
Johannes P.

Interim Director of Operations

View Profile
Giorgia G.

Product Lead

View Profile
Thomas R.

Interim management: Drafting works agreements

View Profile
Stephanie K.

HR Business Partner

View Profile
Joaquim D.

Interim Inventory Manager Aerostructure

View Profile
Katherina S.

Operations & Supply Chain Expert | Strategic Business Generalist | Cross-Functional Leader

View Profile
Anke F.

Interim Project: Head of People Culture & Places

View Profile
Isa S.

Global HR Director

View Profile
Matteo D.

Founder (side project)

View Profile
Henning M.

Interim HR Legal Consulting

View Profile
Philipp G.

Building a Modern Compensation System

View Profile
fratch Part of Bitkom logo
linkedIncrunchbaseyoutube
  • English
  • Deutsch

2025 © FRATCH.IO GmbH. All rights reserved.