Alexandra R. - Data Annotator

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Nanterre, France

Experience

Sep 2025 - Present

3 months

Data Annotator

Thoth AI

Data Annotation: Evaluate and label multimedia/text data according to defined guidelines.
QA Review: Identify quality issues and ensure annotation consistency.
Google Workspace: Meet daily production and quality targets.
Excel Advanced

May 2025 - Nov 2025

7 months

Freelance Data Annotator

CRM e2f, inc.

Performed linguistic annotation in Spanish and English using IEX.
Conducted QA checks and guideline validation.
Improved dataset accuracy for AI model training with Verint.
Utilized Genesys for reporting.
Worked remotely with attention to detail.

Jul 2024 - Jan 2025

7 months

WFM Scheduler

Remitly

Managed staffing plans, weekly schedules, and operational coverage.
Ensured schedule adherence and KPI optimization.
Prepared reports and supported cross-functional communication.
Applied analytical thinking and problem solving.
Maintained confidentiality and fast learning.

Sep 2023 - Jul 2024

11 months

Real-Time Analyst

Remitly

Monitored queues, SLAs, and agent behavior in real time.
Adjusted staffing and resolved operational incidents.
Produced intraday reports and alerts.
Demonstrated image and text annotation expertise.
Ensured data labeling accuracy and privacy awareness.

Oct 2022 - Sep 2023

1 year

WFM Supervisor

IBEX Global

Led WFM processes including intraday, scheduling, and forecasting support.
Controlled shrinkage, optimized workflows, and coordinated with leadership.
Ensured KPI achievement through data-driven decisions.
Managed reporting and documentation.
Provided administrative support and applied strong time management.

Apr 2021 - Oct 2022

1 year 7 months

WFM Scheduler

IBEX Global

Developed weekly schedules using IEX, Verint, and Genesys.
Managed PTO, adherence, and staffing allocations.
Prepared operational dashboards and reports.
Typing speed of 40 wpm.

Mar 2019 - Apr 2021

2 years 2 months

Real-Time Analyst

IBEX Global

Monitored queues, took actions for SLA protection, and generated reports.
Made intraday staffing adjustments and provided KPI overviews.
Utilized advanced Excel skills.

Feb 2016 - Mar 2019

3 years 2 months

Customer Service Representative

UNI IBEX / SITEL

Provided customer support, performed CRM updates, troubleshooting, and case documentation.

Summary

Detail-oriented Data Annotator and Workforce Management Specialist with experience across data labeling, content evaluation, and WFM operations (Real-Time, Scheduling, and Supervisory roles). Experienced working in fast-paced global BPO and tech environments, delivering accurate annotation work, quality checks, and operational performance insights.