Recommended expert
Alexandra Rodríguez
Data Annotator
Experience
Sep 2025 - Present
6 monthsData Annotator
Thoth AI
- Evaluate and label multimedia/text data according to defined guidelines.
- Identify quality issues and ensure annotation consistency.
- Meet daily production and quality targets.
May 2025 - Nov 2025
7 monthsFreelance Data Annotator
CRM e2f, Inc.
- Performed linguistic annotation in Spanish and English.
- Conducted QA checks and guideline validation.
- Improved dataset accuracy for AI model training.
- Reporting.
- Attention to detail.
Jul 2024 - Jan 2025
7 monthsWFM Scheduler
Remitly
- Managed staffing plans, weekly schedules, and operational coverage.
- Ensured schedule adherence and KPI optimization.
- Prepared reports and supported cross-functional communication.
Sep 2023 - Jul 2024
11 monthsReal-Time Analyst
Remitly
- Monitored queues, SLAs, and agent behavior in real time.
- Adjusted staffing and resolved operational incidents.
- Produced intraday reports and alerts.
Oct 2022 - Sep 2023
1 yearWFM Supervisor
IBEX Global
- Led WFM processes including intraday, scheduling, and forecasting support.
- Controlled shrinkage, optimized workflows, and coordinated with leadership.
- Ensured KPI achievement through data-driven decisions.
Apr 2021 - Oct 2022
1 year 7 monthsWFM Scheduler
IBEX Global
- Developed weekly schedules using IEX, Verint, and Genesys.
- Managed PTO, adherence, and staffing allocations.
- Prepared operational dashboards and reports.
Mar 2019 - Apr 2021
2 years 2 monthsReal-Time Analyst
IBEX Global
- Queue monitoring, actions for SLA protection, and reporting.
- Intraday staffing adjustments and overview of KPIs.
Feb 2016 - Mar 2019
3 years 2 monthsCustomer Service Representative
UNI IBEX / SITEL
- Customer support, CRM updates, troubleshooting, and case documentation.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (7.5 years), Banking and Finance (1.5 years), and Information Technology (1 year).
Professional Services
Banking and Finance
Information Technology
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (7.5 years), Operations (6 years), Quality Assurance (1 year), Human Resources (1 year), Information Technology (0.5 years), and Product Development (0.5 years).
Customer Service
Operations
Quality Assurance
Human Resources
Information Technology
Product Development
Summary
Detail-oriented Data Annotator and Workforce Management Specialist with experience across data labeling, content evaluation, and WFM operations (Real-Time, Scheduling, and Supervisory roles).
Experienced working in fast-paced global BPO and tech environments, delivering accurate annotation work, quality checks, and operational performance insights.
Skills
- Data Annotation
- Qa Review
- Google Workspace
- Excel Advanced
- Crm
- Iex
- Verint
- Genesys
- Reporting
- Attention To Detail
- Wfm Scheduler
- Analytical Thinking
- Problem Solving
- Confidentiality
- Fast Learning
- Multitasking
- Image Annotation Expertise
- Data Labeling Accuracy
- Text Annotation Proficiency
- Data Privacy Awareness
- Data Categorization
- Reporting And Documentation
- Time Management Abilities
- Administrative Support
- 40 Wpm Typing Speed
Languages
Spanish
NativeEnglish
AdvancedFrench
ElementaryEducation
Jan 2017 - Jan 2018
UNI
Postgraduate Diploma, Human Resources Management · Human Resources Management
Jan 2011 - Jan 2015
UNAN RUCFA
Bachelor's Degree, Accounting & Finance · Accounting & Finance · Nicaragua
Certifications & licenses
WFM Forecasting (Basic & Advanced)
GWFM
Google Workspace Essentials (Coursera)
Typing Certification
Profile
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Alexandra based?
Alexandra is based in Nanterre, France.
What languages does Alexandra speak?
Alexandra speaks the following languages: Spanish (Native), English (Advanced), French (Elementary).
How many years of experience does Alexandra have?
Alexandra has at least 10 years of experience. During this time, Alexandra has worked in at least 6 different roles and for 5 different companies. The average length of individual experience is 1 year and 3 months. Note that Alexandra may not have shared all experience and actually has more experience.
What roles would Alexandra be best suited for?
Based on recent experience, Alexandra would be well-suited for roles such as: Data Annotator, Freelance Data Annotator, WFM Scheduler.
What is Alexandra's latest experience?
Alexandra's most recent position is Data Annotator at Thoth AI.
What companies has Alexandra worked for in recent years?
In recent years, Alexandra has worked for Thoth AI, CRM e2f, Inc., Remitly, and IBEX Global.
Which industries is Alexandra most experienced in?
Alexandra is most experienced in industries like Professional Services, Banking and Finance, and Information Technology (IT).
Which business areas is Alexandra most experienced in?
Alexandra is most experienced in business areas like Customer Service, Operations, and Human Resources (HR). Alexandra also has some experience in Quality Assurance (QA), Product Development, and Information Technology (IT).
Which industries has Alexandra worked in recently?
Alexandra has recently worked in industries like Professional Services, Banking and Finance, and Information Technology (IT).
Which business areas has Alexandra worked in recently?
Alexandra has recently worked in business areas like Operations, Customer Service, and Human Resources (HR).
What is Alexandra's education?
Alexandra holds a Bachelor in Accounting & Finance from UNAN RUCFA.
Does Alexandra have any certificates?
Alexandra has 3 certificates. These include: WFM Forecasting (Basic & Advanced), Google Workspace Essentials (Coursera), and Typing Certification.
What is the availability of Alexandra?
Alexandra is immediately available full-time for suitable projects.
What is the rate of Alexandra?
Alexandra's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Alexandra?
To hire Alexandra, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
1000
750
500
250
Market avg: 700-860 €
Market avg: 700-860 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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