Margarita Castillo Cardona - Customer Support Specialist & Student Guidance

Q: Where is Margarita based?

Margarita is based in Granada, Spain .

Q: What languages does Margarita speak?

Margarita speaks the following languages: English (Advanced), Spanish (Advanced) .

Q: How many years of experience does Margarita have?

Margarita has at least 9 years of experience. During this time, Margarita has worked in at least 5 different roles and for 4 different companies . The average length of individual experience is 2 years and 10 months . Note that Margarita may not have shared all experience and actually has more experience.

Q: What is Margarita's latest experience?

Margarita's most recent position is Customer Support Specialist & Student Guidance at Odilo Company .

Q: What companies has Margarita worked for in recent years?

In recent years, Margarita has worked for Odilo Company and Welocalize INC. .

Q: Which industries is Margarita most experienced in?

Margarita is most experienced in industries like Information Technology (IT) , Professional Services , Media, and Entertainment and Publishing . Margarita also has some experience in Education .

Q: Which business areas is Margarita most experienced in?

Margarita is most experienced in business areas like Customer Service , Information Technology (IT) , and Quality Assurance (QA) .

Q: Which industries has Margarita worked in recently?

Margarita has recently worked in industries like Information Technology (IT) and Education .

Q: Which business areas has Margarita worked in recently?

Margarita has recently worked in business areas like Information Technology (IT) , Quality Assurance (QA) , and Customer Service .

Recommended expert

Granada, Spain

Experience

Oct 2024 - Jan 2026

1 year 4 months

Customer Support Specialist & Student Guidance

Odilo Company

Deliver exceptional customer support across different channels (email, chat, phone) with an emphasis on clear communication and quick resolutions, ensuring high levels of satisfaction.
Lead new user onboarding and troubleshooting, offering tailored guidance for account setup, technical issues, and product-related inquiries.
Actively resolve complex customer issues by collaborating with cross-functional teams and escalating unresolved problems to the N2 support team to ensure timely solutions.
Provide advice on digitalization courses for clients.
Document all customer interactions in CRM, providing detailed records.

Feb 2021 - Oct 2024

3 years 9 months

AI Data Annotator, Ads Assessor & Search Engine Evaluator

Welocalize INC.

Conduct data labeling for machine learning projects.
Assess and flag language and content appropriateness for specific cultural and geopolitical markets, ensuring that customer interactions feel relevant and personalized.
Apply exceptional attention to detail and adhere to productivity standards, consistently achieving a 98% quality rating for data annotation tasks.

Oct 2015 - Jan 2017

1 year 4 months

Rotterdam, Netherlands

Team Leader

Global Data Collection Company

Supervise and mentor a team of customer service agents, providing training on best practices and effective communication strategies to enhance team performance.
Generate and deliver final reports for Spanish-language cluster projects, ensuring timely completion and thorough customer insights.
Translate key customer service materials between English and Spanish, ensuring smooth communication and improving customer understanding across linguistic barriers.
Enhance customer satisfaction by fostering a proactive, customer-first culture within the team, resulting in a 20% increase in customer retention within the Spanish cluster.

Mar 2014 - Jan 2017

2 years 11 months

Rotterdam, Netherlands

Customer Service Specialist

Global Data Collection Company

Deliver personalized customer support, effectively addressing inquiries, resolving issues, and providing product recommendations to clients across various industries.
Utilize market research insights to identify customer pain points and recommend solutions that improve overall customer satisfaction.
Collaborate with sales and technical teams to resolve complex issues and escalate high-priority matters, ensuring seamless customer experiences.
Achieve a high rate of first contact resolution, significantly improving response time and reducing follow-up calls.

Jan 2006 - Jul 2007

1 year 7 months

Granada, Spain

Technical Support & Customer Service Specialist

Digital +

Provide technical assistance to TV channel subscribers, troubleshooting issues with services such as signal disruptions, account inquiries, and product setup.
Ensure an exceptional customer experience through detailed explanations and step-by-step guidance, often resolving complex issues on the first call.
Monitor customer feedback, leading to improvements in service reliability and a measurable reduction in customer complaints.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (3.5 years), Professional Services (3 years), Education (1.5 years), and Media and Entertainment (1.5 years).

Information Technology

Professional Services

Education

Media and Entertainment

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (5.5 years), Information Technology (3.5 years), and Quality Assurance (3.5 years).

Customer Service

Information Technology

Quality Assurance

Skills

Customer Support & Troubleshooting: Extensive Experience Resolving Inquiries And Technical Issues Across Multiple Platforms.
Data Annotation & Machine Learning: Skilled In Labeling And Annotating Large Datasets For Ai Training.
Crm & Documentation: Proficient In Using Crm Software To Track Customer Interactions And Ensure Seamless Communication.
Team Leadership & Training: Experience Managing Teams, Training Agents, And Ensuring High Standards In Customer Care.
Quality Assurance: Strong Attention To Detail, Ensuring Accuracy In Tasks And Meeting Quality Standards.
Research & Reporting: Capable Of Conducting Detailed Research And Compiling Reports For Various Industries.
Tools: Slack, Zendesk, Google, Office, Spss, Nudist Vivo

Languages

English

Advanced

Spanish

Advanced

Education

Granada University

Post-graduate, Gender and Equal Opportunities · Gender and Equal Opportunities · Granada, Spain

Barcelona University

Degree in Social Sciences (Sociology) · Social Sciences (Sociology) · Barcelona, Spain

Certifications & licenses

Teaching Aptitude Certificate (CAP)

Granada University

Profile

Created

November 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Margarita based?

Margarita is based in Granada, Spain.

What languages does Margarita speak?

Margarita speaks the following languages: English (Advanced), Spanish (Advanced).

How many years of experience does Margarita have?

Margarita has at least 9 years of experience. During this time, Margarita has worked in at least 5 different roles and for 4 different companies. The average length of individual experience is 2 years and 10 months. Note that Margarita may not have shared all experience and actually has more experience.

What roles would Margarita be best suited for?

Based on recent experience, Margarita would be well-suited for roles such as: Customer Support Specialist & Student Guidance, AI Data Annotator, Ads Assessor & Search Engine Evaluator, Team Leader.

What is Margarita's latest experience?

Margarita's most recent position is Customer Support Specialist & Student Guidance at Odilo Company.

What companies has Margarita worked for in recent years?

In recent years, Margarita has worked for Odilo Company and Welocalize INC..

Which industries is Margarita most experienced in?

Margarita is most experienced in industries like Information Technology (IT), Professional Services, Media, and Entertainment and Publishing. Margarita also has some experience in Education.

Which business areas is Margarita most experienced in?

Margarita is most experienced in business areas like Customer Service, Information Technology (IT), and Quality Assurance (QA).

Which industries has Margarita worked in recently?

Margarita has recently worked in industries like Information Technology (IT) and Education.

Which business areas has Margarita worked in recently?

Margarita has recently worked in business areas like Information Technology (IT), Quality Assurance (QA), and Customer Service.

What is Margarita's education?

Margarita attended Granada University for Gender and Equal Opportunities.

Does Margarita have any certificates?

Margarita has 1 certificate: Teaching Aptitude Certificate (CAP).

What is the availability of Margarita?

Margarita is immediately available full-time for suitable projects.

What is the rate of Margarita?

Margarita's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.