Beatriz E. - User Support Agent

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Castellón de la Plana, Spain

Experience

Aug 2021 - Present

4 years 5 months

User Support Agent

Fever

Excelled in performance and quality of customer assistance by 20% on average from the rest of the team by maintaining attention to details that made a difference
Patiently guided seniors as well as non-tech savvy users through any process or service provided by the company
Used assertive communication techniques to deal with unsatisfied customers

Jun 2020 - Aug 2021

1 year 3 months

Madrid, Spain

Pharmaceutical Sales Representative

MVPharma

Patiently built strong relationships with customers by offering competent products and high-quality explanations to keep doctors as well as patients informed
Kept focused on the details of each customer’s needs to anticipate them

Dec 2019 - Mar 2020

4 months

Madrid, Spain

Customer Service Manager

Saga SL

Increased sales by 20% by following up on questions about all 23 apartments placed in the center of the city
Planned and managed the cleaning schedule done by 4 employees in my charge
Met and greeted every customer personally and explained the specifics to make them feel at home
Served as a liaison between landlord, tenants, and building owners to resolve issues pertaining to the properties

Summary

Attention to detail
Fast learner
Analytical thinking
Solution oriented
Strategic thinking
Intermediate Excell
Resilience
Zendesk Advanced
Ability to work in fast-paced environments
JIRA

Languages

Spanish

Native

English

Advanced

Education

Complutense University of Madrid

Master Big Data and Data Science · Big Data and Data Science · Madrid, Spain

University of Havana

Bachelor in Biochemistry and Molecular Biology · Biochemistry and Molecular Biology · Havana, Cuba

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Margarita C.

Experience

User Support Agent

Fever

Pharmaceutical Sales Representative

MVPharma

Customer Service Manager

Saga SL

Summary

Languages

Education

Complutense University of Madrid

Master Big Data and Data Science · Big Data and Data Science · Madrid, Spain

University of Havana

Bachelor in Biochemistry and Molecular Biology · Biochemistry and Molecular Biology · Havana, Cuba

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