Beatriz E.
User Support Agent
Experience
Aug 2021 - Present
4 years 4 monthsUser Support Agent
Fever
- Excelled in performance and quality of customer assistance by 20% on average from the rest of the team by maintaining attention to details that made a difference
- Patiently guided seniors as well as non-tech savvy users through any process or service provided by the company
- Used assertive communication techniques to deal with unsatisfied customers
Jun 2020 - Aug 2021
1 year 3 monthsMadrid, Spain
Pharmaceutical Sales Representative
MVPharma
- Patiently built strong relationships with customers by offering competent products and high-quality explanations to keep doctors as well as patients informed
- Kept focused on the details of each customer’s needs to anticipate them
Dec 2019 - Mar 2020
4 monthsMadrid, Spain
Customer Service Manager
Saga SL
- Increased sales by 20% by following up on questions about all 23 apartments placed in the center of the city
- Planned and managed the cleaning schedule done by 4 employees in my charge
- Met and greeted every customer personally and explained the specifics to make them feel at home
- Served as a liaison between landlord, tenants, and building owners to resolve issues pertaining to the properties
Summary
- Attention to detail
- Fast learner
- Analytical thinking
- Solution oriented
- Strategic thinking
- Intermediate Excell
- Resilience
- Zendesk Advanced
- Ability to work in fast-paced environments
- JIRA
Languages
Spanish
NativeEnglish
AdvancedEducation
Complutense University of Madrid
Master Big Data and Data Science · Big Data and Data Science · Madrid, Spain
University of Havana
Bachelor in Biochemistry and Molecular Biology · Biochemistry and Molecular Biology · Havana, Cuba
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