Recommended expert
Beatriz Entrialgo
User Support Agent
Experience
Aug 2021 - Present
4 years 7 monthsUser Support Agent
Fever
- Excelled in performance and quality of customer assistance by 20% on average from the rest of the team by maintaining attention to details that made a difference
- Patiently guided seniors as well as non-tech savvy users through any process or service provided by the company
- Used assertive communication techniques to deal with unsatisfied customers
Jun 2020 - Aug 2021
1 year 3 monthsMadrid, Spain
Pharmaceutical Sales Representative
MVPharma
- Patiently built strong relationships with customers by offering competent products and high-quality explanations to keep doctors as well as patients informed
- Kept focused on the details of each customer’s needs to anticipate them
Dec 2019 - Mar 2020
4 monthsMadrid, Spain
Customer Service Manager
Saga SL
- Increased sales by 20% by following up on questions about all 23 apartments placed in the center of the city
- Planned and managed the cleaning schedule done by 4 employees in my charge
- Met and greeted every customer personally and explained the specifics to make them feel at home
- Served as a liaison between landlord, tenants, and building owners to resolve issues pertaining to the properties
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Tourism (4.5 years), Pharmaceutical (1 year), and Real Estate (0.5 years).
Tourism
Pharmaceutical
Real Estate
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (5 years), Sales (1 year), and Operations (0.5 years).
Customer Service
Sales
Operations
Skills
- Attention To Detail
- Fast Learner
- Analytical Thinking
- Solution Oriented
- Strategic Thinking
- Intermediate Excell
- Resilience
- Zendesk Advanced
- Ability To Work In Fast-paced Environments
- Jira
Languages
English
AdvancedSpanish
ElementaryEducation
Complutense University of Madrid
Big Data and Data Science · Madrid, Spain
University of Havana
Biochemistry and Molecular Biology · Havana, Cuba
Profile
Created
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Frequently asked questions
Do you have questions? Here you can find further information.
Where is Beatriz based?
Beatriz is based in Castellón de la Plana, Spain.
What languages does Beatriz speak?
Beatriz speaks the following languages: English (Advanced), Spanish (Elementary).
How many years of experience does Beatriz have?
Beatriz has at least 6 years of experience. During this time, Beatriz has worked in at least 3 different roles and for 3 different companies. The average length of individual experience is 2 years. Note that Beatriz may not have shared all experience and actually has more experience.
What roles would Beatriz be best suited for?
Based on recent experience, Beatriz would be well-suited for roles such as: User Support Agent, Pharmaceutical Sales Representative, Customer Service Manager.
What is Beatriz's latest experience?
Beatriz's most recent position is User Support Agent at Fever.
What companies has Beatriz worked for in recent years?
In recent years, Beatriz has worked for Fever and MVPharma.
Which industries is Beatriz most experienced in?
Beatriz is most experienced in industries like Tourism and Hospitality, Pharmaceutical, and Real Estate.
Which business areas is Beatriz most experienced in?
Beatriz is most experienced in business areas like Customer Service, Sales, and Operations.
Which industries has Beatriz worked in recently?
Beatriz has recently worked in industries like Tourism and Hospitality and Pharmaceutical.
Which business areas has Beatriz worked in recently?
Beatriz has recently worked in business areas like Customer Service and Sales.
What is Beatriz's education?
Beatriz holds a Master in Big Data and Data Science from Complutense University of Madrid and a Bachelor in Biochemistry and Molecular Biology from University of Havana.
What is the availability of Beatriz?
Beatriz is immediately available full-time for suitable projects.
What is the rate of Beatriz?
Beatriz's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.
How to hire Beatriz?
To hire Beatriz, click the Meet button on the profile to request a meeting and discuss your project needs.
Average rates for similar positions
Rates are based on recent contracts and do not include FRATCH margin.
800
600
400
200
Market avg: 500-660 €
Market avg: 500-660 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.
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