Norbert Halmi - Head of Customer Service for Europe/RoW

Q: Where is Norbert based?

Norbert is based in Cluj-Napoca, Romania .

Q: What languages does Norbert speak?

Norbert speaks the following languages: German (Advanced), English (Advanced), Hungarian (Advanced), Romanian (Advanced) .

Q: How many years of experience does Norbert have?

Norbert has at least 13 years of experience. During this time, Norbert has worked in at least 13 different roles and for 7 different companies . The average length of individual experience is 1 year . Note that Norbert may not have shared all experience and actually has more experience.

Q: What is Norbert's latest experience?

Norbert's most recent position is Head of Customer Service for Europe/RoW at Blue Ocean Robotics .

Q: What companies has Norbert worked for in recent years?

In recent years, Norbert has worked for Blue Ocean Robotics , IBM , and MHP – A Porsche Company .

Q: Which industries is Norbert most experienced in?

Norbert is most experienced in industries like Information Technology (IT) , Manufacturing , and Retail . Norbert also has some experience in Professional Services , Automotive , and Healthcare .

Q: Which business areas is Norbert most experienced in?

Norbert is most experienced in business areas like Customer Service , Information Technology (IT) , and Operations . Norbert also has some experience in Quality Assurance (QA) , Human Resources (HR) , and Product Development .

Q: Which industries has Norbert worked in recently?

Norbert has recently worked in industries like Manufacturing , Information Technology (IT) , and Automotive .

Q: Which business areas has Norbert worked in recently?

Norbert has recently worked in business areas like Customer Service , Information Technology (IT) , and Product Development .

Recommended expert

Cluj-Napoca, Romania

Experience

Jan 2025 - Present

1 year 2 months

Cluj-Napoca, Romania

Head of Customer Service for Europe/RoW

Blue Ocean Robotics

Develop and implement customer service policies and procedures to ensure efficient and effective operations.
Lead and manage a team of customer service representatives, providing guidance, training, and support to ensure exceptional customer service delivery.
Monitor and analyze customer service metrics, such as response time, resolution rate, and customer satisfaction, to identify areas for improvement and implement strategies to enhance overall customer experience.
Handle escalated customer complaints and issues, ensuring prompt resolution and customer satisfaction.
Collaborate with other departments, such as sales and marketing, to align customer service strategies with overall business objectives.
Stay updated on industry trends and best practices in customer service, and implement innovative approaches to enhance customer satisfaction and loyalty.
Develop and maintain strong relationships with key customers, addressing their needs and concerns to foster long-term partnerships.
Oversee the implementation and utilization of customer service software and tools to streamline processes and improve efficiency.
Conduct regular performance evaluations of customer service team members, providing feedback and coaching to drive continuous improvement.

Nov 2023 - Jan 2025

1 year 3 months

Technical Support Engineering Manager for Europe/RoW

Blue Ocean Robotics

Manage and ensure team member performance and job satisfaction.
Ensure good and professional collaboration and alignment between Application Specialists, Sales and Robot Specialists.
Act as a UVD Robot Specialist, providing technical service to UVD Robot customers remotely and on-site as required.
Manage day-to-day activities and alignment of the RoW UVD Robot Specialist team.
Coach the team of UVD Robot Specialists in succeeding within their areas of responsibility.
Develop team strengths and improve weaknesses, while creating a pleasant working environment.
Identify team goals with VP Customer Service and evaluate and report progress.
Motivate and resolve conflicts within the team.
Organize team initiatives to reach all targeted goals.
Contribute to the growth of the Customer Service department through a successful team.
Conduct monthly conversations with Robot Specialists.

Apr 2022 - Oct 2023

1 year 7 months

Field Service Engineer / Robot Specialist

Blue Ocean Robotics

Provide supervision and support to installations, either done directly by Blue Ocean Robotics or by distributors.
Perform installations, maintenance, repairs and other on-site technical services at customer locations, including hospitals, pharma, offices, exhibition centers, schools and various other healthcare and non-healthcare environments.
Provide telephone, email and chat support to users, customers and distributors.
Manage temporary robot installations at exhibitions, events and demonstrations.
Create and communicate best practice descriptions, maintenance manuals, guides and other user-facing documentation.
Facilitate training for distributors’ engineering and service teams both on-site and at headquarters.
Deliver technical feedback from robot installations to the product development team.
Carry out services in the following countries: Eastern Europe (primarily Romania and Hungary) and on an ad hoc basis Western Europe, UK and Middle East.

Feb 2022 - Apr 2022

3 months

Cluj-Napoca, Romania

Software Technical Support Engineer

IBM

Oct 2020 - Jan 2022

1 year 4 months

Cluj-Napoca, Romania

Senior Consultant

MHP – A Porsche Company

Dec 2018 - Sep 2020

1 year 10 months

Cluj-Napoca, Romania

Senior Associate Customer Support Engineer

SDL

Provide real time response and resolution to customer support inquiries.
Interact with SDL customers via phone, email and remote sessions.
Diagnose problem causes and provide solutions and best practices to customers.
Ensure continuous monitoring and follow-up of customer issues so that they are resolved according to customer service level agreement timelines.
Contribute to and maintain knowledge base articles in a KCS workflow.
Work closely with the development team to diagnose bugs and provide suitable workarounds to end users.
Test new product releases and patches and provide feedback to development.
Demonstrate to and train end users on the various software applications.
Install software on Windows Server 2012/2012 R2 and 2016.
Work closely with SQL Server Management Studio.
Receive all tickets in Salesforce and raise bugs in Jira to the development team.
Provide support on Windows Servers (infrastructure, user rights etc.).

May 2017 - Nov 2018

1 year 7 months

Cluj-Napoca, Romania

QlikView Administrator / Technical Support 2nd/3rd Level

NTT Data Romania

Jan 2017 - May 2017

5 months

Cluj-Napoca, Romania

Quality Assurance Consultant

NTT Data Romania

Feb 2016 - Dec 2016

11 months

Cluj-Napoca, Romania

Application Management & Application Consultant

NTT Data Romania

Responsible for business development from an operations perspective for customers.
Identify and suggest actions, and ensure they are properly applied in accordance with top management decisions.
Act as escalation point from operations for internal and external customers and escalate further issues that cannot be resolved.
Review and report periodically on project status and overall cooperation with customers, and decide actions needed to achieve customer satisfaction.
Ensure agreed and appropriate operation processes are in place.
Bring innovation to customer cooperation.
Pre-sale: review and advise on operations part of proposals for existing and potential customers.
Resourcing: responsible for staffing project teams considering the strategic approach for customers.
Resource manager of personnel working on assigned customers.
Provide support for management roles in the delivery unit.
Act proactively on specific tasks delegated by top management.

May 2015 - Jan 2016

9 months

Cluj-Napoca, Romania

HR Administrator Payroll Germany

Bombardier Transportation

Act as first point of contact in HR for enquiries from both internal and external customers.
Provide a seamless administrative service to the country and divisional client group within the SSO scope, including data entry, correspondence and filing.
Enter data for payroll and time and attendance into the relevant systems according to predefined processes.
Operate within team SLAs for quality, accuracy and turnaround time and provide data and workload information to team leader.
Use and develop expertise in the full range of tools and technology required to perform the role.
Provide a professional and friendly service at all times to peers in the DACH region.
Develop effective working relationships with the client group and related departments to ensure a streamlined service.
Continually look at ways of improving processes and procedures within HR to improve support provided to customers.
Suggest and follow through on process improvements.

Apr 2014 - Apr 2015

1 year 1 month

Cluj-Napoca, Romania

Process Specialist DACH

Office Depot

Act as Deputy Team Leader for operations and ensure all records are accurate.
Reach targets and deadlines set by the team leader.
Assist team members with advice and help in solving client enquiries.
Offer technical support for Process Assistants and reinforce communication within the team.
Ensure fluency of activity in the absence of team leaders and provide support and advice on process-related issues.
Address escalated queries from Process Assistants and assist team leaders in process improvements.
Manage the technical process related to the line of activity and monitor implementation of existing and new company procedures.

May 2013 - Mar 2014

11 months

Cluj-Napoca, Romania

Process Analyst

Office Depot

Allocate all received payments according to customers’ remittance advice and input and allocate cheques received.
Clear unapplied and suspended accounts, de-block and reverse allocated payments.
Keep records of all processed payments as instructed by the team leader.
Perform additional reports and checks according to country rules and regulations.
Update customer records with relevant information following any payment.
Conduct regular interactions by phone and email with customers to fulfil assigned duties.
Escalate difficult situations to the process specialist or team leader according to procedures.
Ensure personal responsibility for quality of work as documented by company official documents.

Nov 2012 - May 2013

7 months

Cluj-Napoca, Romania

Process Assistant

Office Depot

Allocate all received payments according to customers’ remittance advice and input and allocate cheques received.
Escalate difficult situations to the process specialist or team leader according to procedures.
Ensure personal responsibility for quality of work as documented by company official documents.

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Information Technology (7.5 years), Manufacturing (4.5 years), Retail (2.5 years), Automotive (1.5 years), Professional Services (1.5 years), and Healthcare (1 year).

Information Technology

Manufacturing

Retail

Automotive

Professional Services

Healthcare

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (8.5 years), Information Technology (6 years), Operations (3 years), Human Resources (2 years), Quality Assurance (2 years), and Product Development (1.5 years).

Customer Service

Information Technology

Operations

Human Resources

Quality Assurance

Product Development

Skills

Oracle Sql
Quality Assurance
Windows 2012rs
Itsm Management Console
Microsoft Active Directory
Windows Servers
Citrix
Sql Server
Salesforce
Jira
Confluence
Knowledge Of Sap
Analytical Skills
Team Player
Strategic Planning Skills
Time Management

Languages

German

Advanced

English

Advanced

Hungarian

Advanced

Romanian

Advanced

Education

Oct 2009 - Jun 2013

Dimitrie Cantemir University

Bachelor's degree · Economics · Cluj-Napoca, Romania

Certifications & licenses

Drivinglicense CategoryB

Profile

Created

January 2026

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Norbert based?

Norbert is based in Cluj-Napoca, Romania.

What languages does Norbert speak?

Norbert speaks the following languages: German (Advanced), English (Advanced), Hungarian (Advanced), Romanian (Advanced).

How many years of experience does Norbert have?

Norbert has at least 13 years of experience. During this time, Norbert has worked in at least 13 different roles and for 7 different companies. The average length of individual experience is 1 year. Note that Norbert may not have shared all experience and actually has more experience.

What roles would Norbert be best suited for?

Based on recent experience, Norbert would be well-suited for roles such as: Head of Customer Service for Europe/RoW, Technical Support Engineering Manager for Europe/RoW, Field Service Engineer / Robot Specialist.

What is Norbert's latest experience?

Norbert's most recent position is Head of Customer Service for Europe/RoW at Blue Ocean Robotics.

What companies has Norbert worked for in recent years?

In recent years, Norbert has worked for Blue Ocean Robotics, IBM, and MHP – A Porsche Company.

Which industries is Norbert most experienced in?

Norbert is most experienced in industries like Information Technology (IT), Manufacturing, and Retail. Norbert also has some experience in Professional Services, Automotive, and Healthcare.

Which business areas is Norbert most experienced in?

Norbert is most experienced in business areas like Customer Service, Information Technology (IT), and Operations. Norbert also has some experience in Quality Assurance (QA), Human Resources (HR), and Product Development.

Which industries has Norbert worked in recently?

Norbert has recently worked in industries like Manufacturing, Information Technology (IT), and Automotive.

Which business areas has Norbert worked in recently?

Norbert has recently worked in business areas like Customer Service, Information Technology (IT), and Product Development.

What is Norbert's education?

Norbert holds a Bachelor in Economics from Dimitrie Cantemir University.

Does Norbert have any certificates?

Norbert has 1 certificate: Drivinglicense CategoryB.

What is the availability of Norbert?

Norbert is immediately available for suitable projects.

What is the rate of Norbert?

Norbert's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.