Stefania Lazar
Project Manager, Scrum Master
Experience
Project Manager, Scrum Master
Siemens
- Lead and manage cross-functional teams to develop and deliver essential features to users, meeting quality standards and adhering to scope, schedule, and budget constraints.
- Fully manage client communication and coordinate cross-functional teams, overseeing schedules, budgets, and resources for efficient delivery of technical solutions.
- Act as liaison between clients and technical teams, translating business requirements into technical specifications, integration points, and data mapping.
- Provide planning and status reports to client and senior management, enabling transparent progress reporting and informed decision-making.
- Apply Agile principles and facilitate ceremonies such as daily stand-ups and planning sessions to optimize workflow and enhance collaboration.
- Reduce impediment resolution time by 25% through proactive monitoring and risk management.
- Improve team operational efficiency by fostering a culture of open communication and adaptability.
- Mentor and develop junior team members, fostering technical skills and collaborative problem-solving.
- Achieve 10% budget reduction by replacing high-cost licenses with efficient alternatives.
Technical Support Administrator
Siemens
- Provide comprehensive system administration and technical support for internal and external applications, specializing in system architecture, web services, and networking fundamentals.
- Develop and implement scripts in Python and VB to automate operational tasks and data processing, contributing to system integration efficiencies.
- Administer Windows environments, manage user access and security policies, and configure and manage web servers (Apache, Tomcat, IIS) and virtualized systems (VMware, VirtualBox).
- Troubleshoot complex technical issues involving data flow and system interoperability.
Technical Support Specialist
RCS&RDS
- Provide technical support and troubleshooting for infrastructure types including FTTB/FTTH/FTTx, FO classic, EOC, and GPON.
- Resolve technical support issues for strategic business customers across networking protocols and issues such as Static IP, BGP, DHCP, IP/MPLS, and DNS.
- Support customer configurations across Windows, Linux, and Mac OS, achieving 100% resolution rate for L1 and L2 connectivity and email issues.
- Manage customer expectations and document troubleshooting methods and resolutions in the ticketing system for all open tickets.
Customer Service Team Lead
RCS&RDS
- Lead, train, and supervise technical support teams, integrating new operators for customer interaction.
- Evaluate and coach operators to achieve performance goals, improving metrics like call handling time and resolution rate by approximately 15%.
- Develop operator schedules and shifts to optimize coverage and service delivery.
- Collaborate with other departments and report client situations to stakeholders to maintain updated information.
Summary
I am an experienced, results-driven Project Manager and Agile Leader with over 5 years of dedicated experience successfully planning, executing, and monitoring technical projects. My strength lies in seamlessly combining formal project management methodologies with practical Scrum Mastery to ensure efficient delivery and alignment with strategic business goals.
I am expert in the full project lifecycle, including meticulous planning, resource management, and execution using tools like MS Project. As the critical liaison, I fully manage client communication, translating complex business requirements into clear technical specifications for development teams. My focus on efficiency has contributed to process improvements that reduced impediment resolution time by 25%, accelerating project delivery timelines. Additionally, I leverage a strong technical background in System Administration and Technical Support to accurately assess project risks and dependencies.
Skills
Professional Skills
- Project Delivery
- Sprint Planning
- Agile Facilitation
- Risk Management
- Process Improvement
- Stakeholder Communication
- Cross-functional Collaboration
- Requirements Translation
- Team Coaching
- Workflow Optimization
- Backlog Management
- Problem-solving
- Continuous Improvement
- Technical Awareness
- Kpi Tracking
Technical Skills
- Jira
- Linear
- Confluence
- Ms Project
- Power Bi
- Excel Advanced
- Servicenow
- Sharepoint
- Web Services
- Data Mapping
- System Troubleshooting
- Scripting Basics (Python, Vb)
- Iis / Apache / Tomcat
- Sql Basics
- Networking Fundamentals
Languages
Education
Transylvania University
Bachelor of Engineering, Computer Science · Computer Science · Romania
Certifications & licenses
Certified Scrum Master (CSM)
Profile
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