Stefania L.
Project Manager, Scrum Master
Experience
Project Manager, Scrum Master
Siemens
- Led and managed cross-functional teams to develop and deliver essential features to users, meeting quality standards and adhering to scope, schedule, and budget constraints to ensure successful delivery of project goals with each iteration.
- Fully managed client communication and coordinated cross-functional teams, overseeing schedules, budgets, and resources for the efficient delivery of technical solutions.
- Acted as the key liaison between clients and technical teams, translating business requirements into technical specifications, integration points, and data mapping.
- Provided regular planning and status reports to the client and senior management, enabling transparent progress reporting and informed decision-making.
- Applied Agile principles and facilitated key ceremonies, such as daily stand-ups and planning sessions, to optimize workflow and enhance team collaboration.
- Reduced impediment resolution time by 25% through proactive monitoring and risk management, significantly accelerating project flow.
- Improved team operational efficiency by fostering a culture of open communication and adaptability.
- Mentored and developed 2 junior team members, fostering technical skills and collaborative problem-solving capabilities.
- Achieved a 10% budget reduction by replacing high-cost licenses with efficient alternative solutions, maintaining productivity and compliance.
Technical Support Administrator
Siemens
- Provided comprehensive system administration and technical support for internal and external applications, gaining deep expertise in system architecture, web services, and networking fundamentals.
- Developed and implemented scripts (Python, VB) for automating operational tasks and data processing, contributing to system integration efficiencies.
- Administered Windows environments, managing user access and security policies, and configured and managed web servers (Apache, Tomcat, IIS) and virtualized systems (VMware, VirtualBox).
- Troubleshot complex technical issues involving data flow and system interoperability, demonstrating strong problem-solving skills for integration challenges.
Technical Support Specialist
RCS&RDS
- Provided in-depth technical support and troubleshooting for various infrastructure types, including FTTB/FTTH/FTTx, FO classic, EOC, and GPON.
- Resolved technical support issues for strategic business customers across at least 10 distinct networking protocols/issues (e.g., Static IP, BGP, DHCP, IP/MPLS, DNS).
- Offered specialized support for customer configurations across multiple operating systems, including Windows, Linux, and macOS, ensuring a 100% resolution rate for L1 and L2 connectivity and email issues.
- Proactively managed customer expectations and documented all troubleshooting methods and resolutions in the ticketing system, ensuring comprehensive records for all open tickets.
Customer Service Team Lead
RCS&RDS
- Led, trained, and supervised technical support teams, ensuring all new operators were successfully integrated and prepared for customer interaction.
- Evaluated and coached operators to achieve individual performance goals, leading to an estimated 15% improvement in performance metrics (e.g., call handling time, resolution rate).
- Developed operators' schedules and shifts to optimize coverage and service delivery, ensuring all departmental requisites were met.
- Collaborated closely with other departments and reported client situations to stakeholders to keep information updated and aligned.
Summary
I am an experienced, results-driven Project Manager and Agile Leader with over 5 years of dedicated experience successfully planning, executing, and monitoring technical projects. My strength lies in seamlessly combining formal project management methodologies with practical Scrum Mastery to ensure efficient delivery and alignment with strategic business goals.
I am expert in the full project lifecycle, including meticulous planning, resource management, and execution using tools like MS Project. As the critical liaison, I fully manage client communication, translating complex business requirements into clear technical specifications for development teams. My focus on efficiency has contributed to process improvements that reduced impediment resolution time by 25%, accelerating project delivery timelines. Additionally, I leverage a strong technical background in System Administration and Technical Support to accurately assess project risks and dependencies.
Languages
Education
Transylvania University
Bachelor of Engineering, Computer Science · Computer Science · Brașov, Romania
Certifications & licenses
Certified Scrum Master (CSM)
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