Nageshwar P.
IT Officer
Experience
May 2025 - Present
8 monthsNew Delhi, India
IT Officer
Digital Green Trust
- Provided IT support to 400+ users across local and global locations.
- Managed daily helpdesk operations and desktop support for hybrid workforce.
- Conducted system monitoring, log review, and scheduled job validation.
- Administered Active Directory for user/group management and email access.
- Supported AV and video conferencing setups for executive meetings and global events.
- Managed inventory and coordinated hardware/software upgrades.
Nov 2021 - May 2025
3 years 7 monthsNew Delhi, India
Sr. IT Associate
Jhpiego
- Delivered comprehensive IT support for a global team of 400+ users.
- Troubleshot network issues, login problems, and user profiles in domain environment.
- Oversaw new system implementations and data migrations.
- Provided IT and AV support during high-stakes executive and all-hands meetings.
- Maintained server integrity and optimized IT processes across departments.
Mar 2019 - Oct 2021
2 years 8 monthsNew Delhi, India
IT Manager
February Communications Pvt. Ltd.
- Managed IT infrastructure and ensured business continuity.
- Led IT team in supporting internal systems and resolving escalated issues.
- Oversaw vendor relationships and handled procurement of IT resources.
Jun 2016 - Feb 2019
2 years 9 monthsNew Delhi, India
IT Executive
Experis IT Pvt. Ltd.
- Provided hands-on support for end-user systems and infrastructure.
- Ensured secure and uninterrupted system operations across departments.
Oct 2014 - May 2016
1 year 8 monthsGurugram, India
Desktop Support Engineer
Net Connect Pvt. Ltd.
- Delivered L1/L2 desktop support in a high-volume enterprise environment.
- Diagnosed hardware/software issues and resolved user queries effectively.
Summary
Experienced IT Administrator with 10+ years of expertise in managing diverse IT infrastructures, end-user support, system audits, and network operations. Proven ability to introduce and integrate new technologies, troubleshoot complex issues, and ensure secure, high-performing IT environments. Adept at collaborating across departments, ensuring business continuity, and delivering enterprise-level IT support for global organizations.
Skills
Platforms: Windows, macOS
Tools & Systems: Office 365, Google Workspace, Azure AD, ManageEngine, Symantec Ghost, Acronis, VOIP, NinjaRMM, Slack, Zoom, Microsoft Teams
Network & Admin: AD/Group Policies, Windows Registry, Remote Desktop, Network Troubleshooting, TCP/IP, System Auditing
Support & Management: Ticketing Systems, Printer Support, Hardware Repair, Inventory Management, Vendor Coordination
Languages
English
AdvancedHindi
AdvancedEducation
Oct 2010 - Jun 2011
NIIT
GNIIT Diploma · India
Jul 2010 - Jun 2013
Kuvempu University
Bachelor of Science, Information Technology · Information Technology · India
Oct 2007 - Jun 2009
U.P. Board
Senior Secondary · Sr. Secondary · India
...and 1 more
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