Markus Iciok
Subproject Management / Consultant
Experience
Oct 2020 - Present
4 years 10 monthsSubproject Management / Consultant
Vodafone Group
- Integration of Kabel Deutschland and Unitimedia into the Vodafone Group
- Consolidation and integration of BSS and OSS systems
- Deployment of new networks and virtualization of components in clouds
- Planning, construction, handover to operations, controlling, and inventory management
Mar 2020 - Oct 2020
8 monthsConsultant
A1 Marketing (1&1 Marketing)
- Optimization of online campaign processes
- Introduction of standardized processes and tools
- Implementation of new controlling processes for campaigns
Sep 2019 - Mar 2020
7 monthsProject Management / Consultant
Vodafone Germany
- Upgrade of the multicast backbone
- Hardware and software harmonization of the VF-IP backbone
- Transmission network and components (planning and coordination)
- Development, controlling, testing, and acceptance
Feb 2019 - Jul 2019
6 months Switzerland
Project Management / Strategy Consulting
Cable Network Operator (Gemini AG)
- Implementation of a new billing and CRM system and integration into the BSS/OSS landscape & compliance with legal requirements
- Requirements management and development of alternative courses of action, decision templates
- Creation of a test infrastructure
- Development, testing, and acceptance
- Go-live support
Jan 2015 - Dec 2019
4 yearsProject Management, Regulation / Number Portability & (CRM, DWH, Wita, TAL, L2-BSA)
Telecommunications (1&1 Internet SE)
- 2015–2017: Optimization of the number portability process between telecom providers, upstream providers, and authorities
- Analysis and concept development for technical provisioning processes
- Development and implementation of an action plan
- Negotiations with partners, competitors, and authorities on process improvements, KPIs, and incident management
- Reporting to executive management
- 2017–2018: Establishment of a complaint management system
- Implementation of a “watchdog” for proactive identification of improvement potentials before complaints arise
- Programming of DWH, SQL Oracle database
- Development and introduction of more effective, faster, and higher-quality complaint processes
Feb 2010 - Dec 2015
4 years 11 monthsProject Management / Senior Consultant
Telecommunications (EWE TEL GmbH)
- Work in the field of billing/CRM systems, Radius, DSLAM/BNG, Oracle, Unix, SAP, Convergys
- Project management of interdisciplinary teams (approx. 10–20 members, programming experts) in projects such as:
- Replacement of a billing system (Geneva/Billit) for IP products (SIP Trunk, IP Cloud Services) (2010–2011)
- Migration of two order and billing systems for DSL and TV; redesign of interfaces to OSS (Radius, TV, SBC) (2012–2013)
- Introduction of a new product (smart meter) over DSL
- Requirements analysis
- Solution design creation
- Support for development, testing, and acceptance
- As project manager and senior consultant in purchasing/wholesale (2013–2014) with SAP MM SD, Oracle, Wita, CRM:
- Planning and development of a modern architecture for automated ordering and invoice verification, big data analyses
- Optimization of IT pre-product purchasing through improved verification processes (EBITDA impact: €2M p.a.)
Jan 2008 - Nov 2009
1 year 11 months Cham, Switzerland
Business Development (SAP)
Telematics, TTQS Consortium-R AG
- Establishment of a project infrastructure (HR and IT) for telematics products
- Project management and documentation
- Project communication with JAMA
- Coordination of internal and external multidisciplinary teams
- Preparation of steering sessions and reporting
Jan 2005 - Dec 2008
2 years Dublin, Ireland
Overall Project Manager
IT System Integrator, Novell Inc.
- Project management for establishing a new IT sales channel “Telesales” for EMEA with Siebel CRM and BI
- Introduction of new organizational structures
- Siebel software customizations for telesales
- Restructuring of product lifecycle management
Jun 2002 - Oct 2006
4 years 5 months Frankfurt am Main, Germany
Head of Support Commercial Management System Clients, Project Manager
Telecom System House, T-Systems Business Service GmbH
- Project management and leadership of a 20-person team in projects such as:
- Implementation of a CRM system (Siebel) for 3,000 users
- Development of a data mart for sales and commercial control processes
- Redesign of order management and billing processes
- Execution of a cost optimization project (savings of €120M)
- Responsibility for organization, processes, budgeting, and quality management
Munich, Germany
Senior Executive (including Head of Retail Sales Munich)
Deutsche Telekom
- Permanent roles in various leadership positions
- As Head of Retail Sales Munich: 800 FTE, €2B revenue responsibility
Summary
Markus Iciok is a consultant and trusted advisor focusing on sustainable growth through a combination of modern, effective work structures and digitized processes. Over 15 years he has successfully implemented large-scale projects at IT and telecommunications companies. He is well acquainted with the requirements of various system landscapes and able to analyze complex issues quickly.
Teamwork and reliability are as important to him as achieving project goals on time and within budget.
He has always been interested in the latest technologies and the innovations and modern ideas they enable, such as the online networking of production steps or work processes. As an international consultant for companies and governments and a digital transformation expert, Markus Iciok strives to advance the topics of digitization and digital transformation. He specializes in preventing work interruptions, optimizing processes, and increasing productivity—with scalable, fast technology tailored to customers’ way of working.
Languages
German
Intermediate
English
Elementary
Education
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Telecommunications Craft and High-Voltage Engineering
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Diplom-Ingenieur · Communications Engineering
Certifications & licenses
Team Leadership
ITIL
PRINCE2
Project Management
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