Markus I.
Subproject Manager / Consultant
Experience
Oct 2020 - Present
4 years 11 monthsSubproject Manager / Consultant
Vodafone Group
- Integration of Kabel Deutschland and Unitimedia into the Vodafone Group
- Consolidation and integration of BSS and OSS systems
- Building new networks and virtualizing components in clouds
- Planning, construction, handover to operations, controlling, and inventory management
Mar 2020 - Oct 2020
8 monthsConsultant
A1 Marketing (1&1 Marketing)
- Optimization of online campaign processes
- Introduction of standardized processes and tools
- Implementation of new campaign controlling processes
Sep 2019 - Mar 2020
7 monthsProject Manager / Consultant
Vodafone Germany
- Upgrade of the multicast backbone
- Hardware and software harmonization of the VF-IP backbone
- Transmission network and components (planning and coordination)
- Development, controlling, testing, and acceptance
Feb 2019 - Jul 2019
6 monthsSwitzerland
Project Manager / Strategic Consultant
Cable Network Operator (Gemini AG)
- Setup of a new billing and CRM system and integration into the BSS/OSS landscape & compliance with legal requirements
- Requirements management and development of alternative actions, decision templates
- Creation of a test infrastructure
- Development, testing, and acceptance
- Go-live support
Jan 2015 - Dec 2018
4 yearsProject Manager, Regulation / Provider Change & (CRM, DWH, Wita, TAL, L2-BSA)
Telecommunications (1&1 Internet SE)
- 2015-2017: Optimizing the provider change process between telecom providers, previous providers, and authorities
- Analysis and concept development of technical provisioning processes
- Development and implementation of action plans
- Negotiations with partners, competitors, and authorities on process improvements, KPIs, and incident management
- Reporting to executive management
- 2017-2018: Setup of a complaint management system
- Implementation of a “watchdog” for proactive identification of improvement opportunities before complaints arise
- Programming DWH, SQL Oracle database
- Development and introduction of more effective, faster, and higher-quality complaint processes
Feb 2010 - Dec 2014
4 years 11 monthsProject Manager / Senior Consultant
Telecommunications (EWE TEL GmbH)
- Work with billing/CRM systems, Radius, DSLAM/BNG, Oracle, Unix, SAP, Convergys
- Managed interdisciplinary teams (10–20 members, development experts) in projects such as:
- Replacement of a billing system (Geneva/Billit) for IP products (SIP Trunk, IP cloud services) (2010–2011)
- Migration of two order and billing systems for DSL and TV; redesign of OSS interfaces (Radius, TV, SBC) (2012–2013)
- Introduction of a new product (smart meter) over DSL
- Requirements review, solution design, support for development, testing, and acceptance
- As project manager and senior consultant in procurement/wholesale (2013–2014) with SAP MM SD, Oracle, Wita, CRM:
- Planning and building a modern architecture for automated ordering and invoice verification, big data analysis
- Optimization of IT upstream procurement through improved verification processes (EBITDA impact: €2 million p.a.)
Jan 2008 - Nov 2009
1 year 11 monthsCham, Switzerland
Business Development (SAP)
Telematics, TTQS-Konsortium-R AG
- Setup of a project infrastructure (HR and IT) for telematics products
- Project management and documentation
- Project communication with Jammer
- Coordination of internal and external multidisciplinary teams
- Preparation of steering meetings and reporting
Jan 2006 - Dec 2007
2 yearsDublin, Ireland
Overall Project Manager
IT System Integrator, Novell Inc.
- Project management for building a new IT sales channel “Telesales” for EMEA with Siebel CRM and BI
- Introduction of new organizational structures
- Customizing Siebel software for telesales
- Restructuring product lifecycle management
Jun 2002 - Oct 2006
4 years 5 monthsFrankfurt am Main, Germany
Head of Support Commercial Management System Clients, Project Manager
Telco System House, T-Systems Business Service GmbH
- Led a team of 20 in projects such as:
- Implementation of a CRM system (Siebel) for 3,000 users
- Development of a datamart for sales and commercial control processes
- Redesign of order management and billing processes
- Cost optimization project (savings of €120 million)
- Responsible for organization, processes, budgeting, and quality management
Munich, Germany
Senior Employee (e.g. Head of Retail Customer Sales Munich)
Deutsche Telekom
- Permanent roles in various leadership positions
- As Head of Retail Customer Sales Munich: 800 staff, €2 billion revenue responsibility
Summary
Markus Iciok is a consultant and trusted advisor focused on sustainable growth by combining modern, effective work structures with digitalized processes. For over 15 years he has successfully delivered large projects at IT and telecommunications companies. He is well versed in the requirements of various system landscapes and can quickly analyze complex issues.
Teamwork and reliability are just as important to him as meeting project goals on time and on budget.
He has always been interested in the latest technologies and the innovations and modern ideas they enable, such as the online networking of production steps or work processes. As an international consultant for companies and governments and as a digital transformation expert, Markus Iciok drives the topics of digitization and digital transformation forward. He specializes in preventing work interruptions, optimizing processes, and increasing productivity—with scalable, fast technology tailored to clients’ workflows.
Languages
German
IntermediateEnglish
ElementaryEducation
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Telecommunications Craft and High Voltage
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Diploma Engineer · Communications Engineering
Certifications & licenses
Team Leadership
ITIL
PRINCE2
Project Management
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