Experience
Jul 2020 - Present
5 years 3 months
- Lead of agile program for the introduction of new software platform in a railroad company for 200,000 employees
- Reorganization of a global IT business unit of an insurance company
- Lead of post-merger integration of a German fiber company into an international carrier incl. definition of commercial model and go2market
- Reorganization and growth strategy for a German IT security company
- Comprehensive strategy for digitalization of sales and service processes of an international mobile operator
- Program management of various strategy and transformation programs
Jan 2020 - Jun 2020
6 monthsSep 2015 - Dec 2019
4 years 4 months
- Market analysis, strategy definition and growth programs in sales and service for the German market
- Lead of B2B transformation program affecting 4,000 employees
- Responsible for digitization of business processes and operational efficiency projects
Jan 2014 - Aug 2015
1 year 8 months
- Design of new go2market to address the German IT market
- Development of multi/omni-channel sales strategies for SMEs to foster growth
Feb 2013 - Dec 2013
11 months
- Introduction of customer satisfaction as operational KPI
- Process optimization to sustainably improve customer experience
May 2010 - Jan 2013
2 years 9 months
- New setup of B2B partner channel to push telco and IT revenues
- Definition of go2market and launch of a new TV-product in Germany
Mar 2007 - Apr 2010
3 years 2 monthsJun 2001 - Feb 2007
5 years 9 monthsFeb 1998 - May 2001
3 years 4 monthsOct 1992 - Jan 1998
5 years 4 months