Frankfurt am Main, Germany Experience
Nov 2023 - Jul 2025
1 year 9 months
- Analyzing and decommissioning payment-related functions in the existing financial system
- Defining requirements
- Conducting tests
- Preparing data for integration into SAP S/4HANA
- Defining and aligning business requirements for adapting the existing system
- Creating a structured requirements document for IT implementation
- Developing and executing test cases to validate the new system functions
- Analyzing and preparing existing data for migration to SAP S/4HANA
Apr 2022 - Sep 2023
1 year 6 months
- Coordinating and prioritizing actions to optimize telesales performance
- Creating, optimizing, and automating reports to monitor and manage sales targets
- Supporting daily operations in the Retain team to relieve worktype managers
Jul 2020 - Sep 2022
2 years 3 months
- Coordinating and prioritizing actions to improve data quality and optimize system functionality
- Aligning system requirements with stakeholders from the involved departments and coordinating the subsequent implementation
- Preparing and presenting regular reports to the client
- Supporting daily operations in the Real Estate team to relieve SMEs
Sep 2019 - Jun 2020
10 months
- Project management to support coordination and implementation of the migration to SAP RE-FX and concurrent data cleanup activities
- Point of contact for cross-functional questions in Real Estate Management regarding SAP (RE-FX)
- Preparing regular reports for the client and ensuring the timeline while considering the defined milestones
Jan 2019 - Jun 2019
6 months
- Managing a stream to optimize product management processes to accelerate online product launches
- Leading and coordinating a core team (~10 FTE) to identify potentials, define required actions, and then prioritize and implement selected measures
- Regular reporting at the department head level, presenting the current status and aligning as needed based on prepared decision templates
Aug 2018 - Dec 2018
5 months
- Project management for the introduction and implementation of new cross-functional business & IT processes within Customer Service
- Aligning process requirements with stakeholders of various systems
- Ensuring the timeline while meeting defined milestones
- Establishing and managing a central point for storing and maintaining process documentation and the solutions database
Oct 2016 - Jul 2018
1 year 10 months
- Team lead for Customer Service optimization and overall transformation towards an agile project methodology
- Coordinating a project team of 6 with responsibility for project results and customer satisfaction
- Implementing new cross-system IT processes within the largest IT landscape in Europe
- Aligning newly developed solution approaches with experts of the involved IT systems
- Preparing and presenting regular reports to the client