Communicated with the client and stakeholders on any open questions during the planning phase of Gallup projects using agile methodology
Guided distributed agile teams and the organization by applying Agile/Scrum practices and values to improve customer experience
Successfully managed clients: Stryker, Mars, Toyota, Standard Chartered Bank, Daimler, Iveco
Planned, coordinated, and completed backlog grooming and refining sessions to help the Product Owner be better prepared for upcoming sprints
Used daily stand-ups and other opportunities to identify and remove team impediments so work could continue
Advised teams on how to get the most out of self-organization by filling intentional gaps in the Agile/Scrum framework
Increased development team participation in daily Scrum events by helping teams engage more
Jul 2003 - Dec 2014
11 years 6 months
Berlin, Germany
Project Manager / Operations Manager
The Gallup Organization
Consulting firm
Communicated with the client and stakeholders on any open questions during the planning phase of Gallup projects using agile methodology
Streamlined internal processes, addressing current issues while planning for the future
Managed external vendors, including outsourcing partners, to ensure they delivered high-quality and cost-effective support, including accountants, staffing agencies and IT support providers
Collaborated directly with the global leadership team, gathering budget input from partner leads across functions and initiatives, and developing annual plans and budgets for each business area and the company as a whole
Assisted client partners in responding to customer proposals and negotiating project contracts
Controlled relevant budgets and costs
Effectively communicated and collaborated with key stakeholders at all levels of the organization
Sep 2002 - Jul 2003
11 months
Berlin, Germany
Business Manager
Allianz Versicherung
Insurance company
Organized the roadmap of activities from the prioritized backlog for clients and sales partners
Identified target audiences, developed event concepts, planned logistics and coordinated technical aspects before the event launch
Ensured all financial obligations (supplier invoices, receipts, credit card slips, statements etc.) were processed, approved and recorded accordingly
Supported internal communication, improved transparency and shared information
Collaborated with the Product Owner to maintain the product backlog of activities for Allianz
Removed obstacles by finding the right people externally or within the team and by escalating to management
Identified and eliminated blockers that stopped the team from meeting their goals and ensured effective communication within and across the project team
Sep 1999 - Aug 2002
3 years
Berlin, Germany
Business Manager Trainee (Senatsverwaltung)
Berlin Regional Government
Provided general administrative support
Assisted in organizing government meetings and departmental events with external stakeholders
Office management and content and organizational support for the department head
Supported the development of annual plans and creation of the yearly departmental budgets
Networked and ensured information flow between departments
Handled short-term customer service tasks by answering incoming emails and phone inquiries
Languages
German
Native
English
Native
Russian
Native
Education
Oct 1999 - Jun 2002
Fachhochschule Berlin
Office Management and Communication · Berlin, Germany
Oct 1992 - Jun 1999
Spreewald Gymnasium Cottbus
High School Diploma · Cottbus, Germany
Certifications & licenses
Agile Training
Agile Scrum Foundation Agile methods and leadership