Axel G.

Owner | Business & Management Mentor | Trainer | Coach

Beelitz, Germany

Experience

May 2014 - May 2019
5 years 1 month
Brandenburg, Germany
On-site

Mayor of a Local District

Jul 2011 - Present
14 years 2 months
Beelitz, Germany

Owner | Business & Management Mentor

Self-Employed

Training and coaching in customer service, sales, negotiation, and leadership development. In group seminars and individual coaching sessions, participants work on exactly what they need to be more successful. His credo: apply effective methods with a performance focus and high social competence to achieve results.

  • Communication and sales training
  • Leadership development programs
  • Negotiation seminars
  • Individual business coaching
  • Conference facilitation
  • Expert presentations on communication with customers and colleagues
  • Business & management mentoring
  • Leadership initiatives, leadership, motivated teams
  • Professional sales work
  • Successful negotiation, communication, presentation, and facilitation
  • Building an in-house sales-oriented negotiation academy
  • Conflict management / communication skills
  • B2C sales
  • Field coaching - sales/leadership
  • Preference profiling (Insights Discovery, DISC, Reiss Motivation Profile)
  • Needs- and benefit-oriented sales training for field sales staff
  • Booklet: Communication & Sales; guide for everyday professional life
Jul 2006 - Jun 2011
5 years
Potsdam, Germany
Hybrid

Director Training & Quality

arvato Bertelsmann

The division covered 14 locations with a total of 4,500 employees. Responsibilities included training agents in customer service and leaders at team and department head levels. In addition, it was important to maintain and continuously develop the quality of both our own locations and those of service providers at a high level. Decentralized structures were created to ensure maximum autonomy. External trainers were brought in as needed. As the representative of the Training & Quality division, I provided regular updates to my own management and to the clients' management.

Jan 2000 - Jun 2006
6 years 6 months
Germany
On-site

Head of Quality Insurance

o2 Germany GmbH

Responsibilities included training agents in customer service and leaders at team and department head levels. In addition, it was important to maintain and continuously develop the quality of both our own locations and those of service providers at a high level.

Jul 1994 - Jan 2000
5 years 7 months
Berlin, Germany
On-site

Team and Department Manager

UPS, Viag Interkom, Allianz Vers.

Staff leadership: motivation, development, and support of team members.

Scheduling: shift and task allocation, ensuring availability.

Goal achievement: monitoring KPIs such as service level, call quality, and productivity.

Quality assurance: feedback discussions, coaching, training.

Interface: communication with other departments and management.

Summary

Axel Grüsner has been working in training and coaching for over 25 years. Since 2011, he has been a self-employed trainer, coach, and mentor in customer service, sales, negotiation, and leadership development. In group seminars and individual coaching sessions, his participants develop exactly what they need to become more successful. His credo: apply effective methods with a performance focus and high social competence to achieve results.

His career path took him from the skilled trades through industry into the service sector and finally to the role of "Director Training" in a global corporation. As a trainer and coach, he draws on the experience of his 25-year career as a manager in the private sector. He sees it as his mission and personal goal to support people in their development and to discover and prepare upcoming talent in companies for sales or leadership roles.

Languages

German
Native

Education

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Automotive Mechanic

VWA

Business Administration

Certifications & licenses

Accredited for Insights Discovery

Accredited for Insights MDI

Training Actor Certification

GCE

Call Center Agent

Coaching Training

BCCP

D.I.S.G.

IHK Specialist

IHK

Automotive Mechanic

Lego® Serious Play®

Reiss Motivation Profile®

Adult Education Trainer

Bertelsmann Richtlinien

Trainer for Methodical Work with Training Actors

BDVT

Trainer Training

BCTP

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