Axel Grüsner
Owner | Mentor for Business & Management
Experience
Mayor of a district
Owner | Mentor for Business & Management
Self-employed
Training and coaching on customer service, sales, negotiation, and leadership development. In group seminars and individual sessions, his participants work on exactly what they need to become more successful. His credo: Use effective methods with a performance focus and strong social skills to achieve results.
- Communication and sales training
- Leadership development programs
- Negotiation seminars
- Individual business coaching
- Conference moderation
- Expert presentations on communication with customers and colleagues
- Mentor for business & management
- Leadership initiatives, leadership, motivated teams
- Professional sales work
- Successful negotiating, communication, presentation, and moderation
- Building an in-house sales-oriented negotiation academy
- Conflict management/conversation techniques
- B2C sales
- Field coaching - sales/leadership
- Preference profiling (Insights Discovery, DISC, Reiss Profile)
- Needs- and benefit-oriented sales training for field teams
- Booklet: Communication & Sales; a guide for everyday work
Director Training & Quality
arvato Bertelsmann
The department covered 14 sites with a total of 4,500 employees. Responsibilities included training customer service agents and leaders at team and department head levels. Additionally, it was important to maintain and continuously develop the quality of our own sites and those of service providers at a high level. To achieve this, decentralized structures were created to ensure maximum autonomy. External trainers were brought in as needed. As a representative of the "Training & Quality" department, I provided regular updates to our own management and the clients' management.
Head of Quality Assurance
o2 Germany GmbH
Responsibilities included training customer service agents and leaders at team and department head levels. Additionally, the role involved maintaining and continuously improving the quality of our own sites and those of service providers at a high level.
Team and Department Manager
UPS, Viag Interkom, Allianz Vers.
Employee management: motivating, developing, and supporting team members.
Scheduling: planning shifts and tasks, ensuring availability.
Target achievement: monitoring KPIs such as service level, call quality, and productivity.
Quality assurance: feedback talks, coaching, training sessions.
Liaison: communicating with other departments and management.
Industries Experience
See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.
Experienced in Professional Services (19.5 years), Telecommunication (12 years), Insurance (5.5 years), Transportation (5.5 years), and Government and Administration (5 years).
Business Areas Experience
The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.
Experienced in Customer Service (31.5 years), Human Resources (19.5 years), Quality Assurance (17 years), Sales (14.5 years), and Operations (10.5 years).
Summary
Axel Grüsner has been working in training and coaching for over 25 years. Since 2011 he has been a freelance trainer, coach, and mentor in customer service, sales, negotiation, and leadership development. In group seminars and individual coaching sessions, his participants work on exactly what they need to become more successful. His credo: Use effective methods with a performance focus and strong social skills to achieve results.
His own career path took him from skilled trades through industry into the service sector, right up to Director Training in a global corporation. As a trainer and coach, he draws on his 25 years of experience as a leader in the private sector. He sees it as his task and personal goal to support people in their own development and to identify and prepare young talent in the company, for example for sales or management roles.
Skills
- Communication And Sales Training
- Leadership Development Programs
- Negotiation Seminars
- Individual Business Coaching
- Conference Moderation
- Expert Talks On Communication With Customers And Colleagues
- Mentor For Business & Management
- Leadership Initiatives, Leadership, Motivated Teams
- Professional Sales Work
- Successful Negotiating, Communication, Presentation, And Moderation
- Building An In-house Sales-oriented Negotiation Academy
- Conflict Management/conversation Techniques
- B2c Sales
- Field Coaching - Sales/leadership
- Preference Profiling (Insights Discovery, Disc, Reiss Profile)
- Needs- And Benefit-oriented Sales Training For Field Teams
Languages
Education
Apprenticeship as a car mechanic
VWA
Business administration studies
Certifications & licenses
Business Coach (BCCP certified)
Business Trainer (BCTP certified)
Lego® Serious Play® Facilitator
Reiss Motivation Profile® Master
Trainer for methodological work with seminar actors (BDVT certified)
Profile
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