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Adis P.

Customer Service Specialist – E-Commerce with B2C & B2B

Bihać, Bosnia and Herzegovina

Experience

Feb 2025 - Oct 2025
9 months

Customer Service Specialist – E-Commerce with B2C & B2B

Upway

  • Proficient in various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, and Shopify
  • Analytical thinking
May 2023 - Jan 2025
1 year 9 months

Consultant Specialist – E-Commerce

SupportYourApp

  • Team player
  • Structured work style
  • High service orientation
Oct 2022 - May 2023
8 months

Customer Service Specialist – E-Commerce

Colpari

Nov 2021 - Oct 2022
1 year

Customer Support Specialist – IT & Telecommunications

Telus International

Mar 2021 - Aug 2021
6 months

Virtual Assistant – Business Brokerage for Services

Virtual Pal

Mar 2020 - Jan 2022
1 year 11 months

Migrant Assistant & Deputy Team Leader

International Organization for Migration

Feb 2015 - Jan 2020
5 years

ESL & German as a Foreign/Second Language

Online English Teacher & German Teacher

Summary

Bachelor of Medical Sciences with a focus on nursing and healthcare.

Dedicated NGO activist and humanist with experience in international organizations.

Freelance English-German teacher, both full- and part-time, with excellent communication skills and intercultural competence.

Highly adaptable, eager to learn, and team-oriented, able to quickly integrate into new work environments.

Proficient with various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, Shopify, etc. Analytical thinker, team player, structured work style, and strong service orientation.

Languages

Bosnian
Native
German
Advanced
English
Advanced

Education

Sep 2014 - Jun 2016

Medical Vocational School Bihać

Diploma in Health and Nursing · Bihać, Bosnia and Herzegovina

Oct 2013 - Sep 2018

University of Medical Sciences Bihać

Bachelor of Medical Sciences · Medical Sciences · Bihać, Bosnia and Herzegovina

Sep 2006 - Jun 2010

Gymnasium Bihać

Bihać, Bosnia and Herzegovina

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