Recommended expert

Adis Pućurica

Customer Service Specialist – E-Commerce with B2C & B2B

Adis Pućurica
Bihać, Bosnia and Herzegovina

Experience

Feb 2025 - Oct 2025
9 months

Customer Service Specialist – E-Commerce with B2C & B2B

Upway

  • Proficient with various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, Shopify, etc.
  • Analytical thinker
  • Team player
  • Structured work style
  • Strong service orientation
May 2023 - Jan 2025
1 year 9 months

Consultant Specialist – E-Commerce

SupportYourApp

  • Team player
  • Structured work style
  • Strong service orientation
Oct 2022 - May 2023
8 months

Customer Service Specialist – E-Commerce

Colpari

Nov 2021 - Oct 2022
1 year

Customer Support Specialist – IT & Telecommunications

Telus International

Mar 2021 - Aug 2021
6 months

Virtual Assistant – Service Brokerage

Virtual Pal

Mar 2020 - Jan 2022
1 year 11 months

Migrant Assistant & Deputy Team Leader

International Organization for Migration

Feb 2015 - Jan 2020
5 years

Online English Teacher & German Teacher – ESL & DaF/DaZ

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Education (5 years), Retail (3 years), Information Technology (2.5 years), Government and Administration (2 years), Telecommunication (1 year), and Professional Services (0.5 years).

Education
Retail
Information Technology
Government and Administration
Telecommunication
Professional Services

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Customer Service (10.5 years) and Sales (0.5 years).

Customer Service
Sales

Summary

Dedicated NGO activist and humanist with experience in international organizations.

Freelance English-German teacher in full-time and part-time roles, with strong communication skills and intercultural competence.

Highly adaptable, eager to learn, and team-oriented, with the ability to quickly adapt to new work environments.

Proficient with various CRM systems like Zendesk, Freshdesk, Gorgias, Jira, Monday.com, Shopify, etc. Analytical thinker, team player, structured work style, and a strong service orientation.

Languages

Bosnian
Native
German
Advanced
English
Advanced

Education

Oct 2014 - Jun 2016

Bihać Medical Vocational School

Diploma in Health and Nursing · Health and Nursing · Bihać, Bosnia and Herzegovina

Oct 2013 - Jun 2018

University of Medical Sciences Bihać

Bachelor of Medical Sciences, focus on Nursing and Healthcare · Medical Sciences · Bihać, Bosnia and Herzegovina

Oct 2006 - Jun 2010

Bihać High School

Bihać, Bosnia and Herzegovina

Certifications & licenses

Diploma in Health and Nursing

University of Medical Sciences Bihać

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Adis based?

Adis is based in Bihać, Bosnia and Herzegovina.

What languages does Adis speak?

Adis speaks the following languages: Bosnian (Native), German (Advanced), English (Advanced).

How many years of experience does Adis have?

Adis has at least 11 years of experience. During this time, Adis has worked in at least 7 different roles and for 6 different companies. The average length of individual experience is 2 years and 6 months. Note that Adis may not have shared all experience and actually has more experience.

What roles would Adis be best suited for?

Based on recent experience, Adis would be well-suited for roles such as: Customer Service Specialist – E-Commerce with B2C & B2B, Consultant Specialist – E-Commerce, Customer Service Specialist – E-Commerce.

What is Adis's latest experience?

Adis's most recent position is Customer Service Specialist – E-Commerce with B2C & B2B at Upway.

What companies has Adis worked for in recent years?

In recent years, Adis has worked for Upway, SupportYourApp, Colpari, Telus International, and Virtual Pal.

Which industries is Adis most experienced in?

Adis is most experienced in industries like Education, Retail, and Information Technology (IT). Adis also has some experience in Government and Public Administration, Telecommunication, and Professional Services.

Which business areas is Adis most experienced in?

Adis is most experienced in business areas like Customer Service and Sales.

Which industries has Adis worked in recently?

Adis has recently worked in industries like Retail, Information Technology (IT), and Government and Public Administration.

Which business areas has Adis worked in recently?

Adis has recently worked in business areas like Customer Service and Sales.

What is Adis's education?

Adis holds a Bachelor in Medical Sciences from University of Medical Sciences Bihać.

Does Adis have any certificates?

Adis has 1 certificate: Diploma in Health and Nursing.

What is the availability of Adis?

Adis is immediately available full-time for suitable projects.

What is the rate of Adis?

Adis's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Adis?

To hire Adis, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

600
450
300
150
Market avg: 410-570 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.