Juni Du preez
Technical Consultant
Experience
Technical Consultant
SyncTech
Managed the full implementation lifecycle: discovery, scoping, configuration, integration, testing, launch, and post-launch optimization.
Designed implementation plans, aligned stakeholders across Sales, Legal, Operations, and Finance, and coordinated cross-team milestones.
Configured complex SaaS workflows, integrations (Calendly, PandaDoc, Kulturra, Typeform), automation, and data structures.
Delivered customer onboarding, training, documentation, and adoption support.
Achieved rapid time-to-value, eliminated operational silos, and successfully onboarded multi-department teams.
Scoped customer needs and delivered an Airtable + Slack solution to streamline incoming operational requests.
Led customer change management, adoption planning, and workflow redesign.
Provided guidance on best practices, process alignment, and operational transformation.
Eliminated missed requests, increased accountability, and reduced messaging noise by 60%.
Configured multi-agent AI workflows in Voiceflow with advanced routing logic and dynamic scheduling.
Integrated Salesforce APIs and implemented structured logic to support scalable onboarding of leads.
Provided troubleshooting, iterative improvements, and customer training.
Increased operational capacity and improved end-to-end intake processing.
Led internal implementation initiatives, consolidating software systems and creating scalable internal workflows.
Managed cross-functional alignment, risk mitigation, and documentation.
Reduced software costs by over $100,000 annually and improved operational stability.
Independent Consultant
Independent Consultant
Led complete implementation of Airtable + Make.com + Zapier systems, including workflow logic, integrations, and document automation.
Managed stakeholder expectations, defined requirements, delivered training, and supported change management.
Reduced document drafting time by 75% and scaled the team from 1 to 14 active users.
Designed structured workflows with mandatory process paths to support operational consistency.
Delivered automation and alerting systems integrated with Slack.
Facilitated adoption through clear documentation and stakeholder training.
Cleared a 450-task backlog and restored operational reliability.
Lead Navigator / Guest Services Supervisor
Princess Cruises
- Supported rollout of complex guest-facing platform; led technical troubleshooting, customer communication, and training.
- Coordinated cross-functional issue resolution with Engineering and Product teams.
- Managed onboarding, training, and performance of a 33-person remote support team.
Technical Call Centre Coordinator
ADT Security South Africa
- Managed scheduling, routing, and workflow coordination for 55+ technicians.
- Oversaw high-volume communication, documentation, and issue escalation.
- Ensured consistent customer experience across distributed teams.
Summary
Implementation Specialist with extensive experience delivering full end-to-end software implementations, onboarding complex and configurable SaaS systems, and driving rapid customer adoption in remote-first environments. Proven ability to manage complete implementation lifecycles, from scoping and requirements definition through configuration, deployment, training, post-launch support, and continuous improvement. Expert in stakeholder management, change management, workflow configuration, technical troubleshooting, and aligning complex operational requirements with scalable solutions. Highly process-oriented, detail-focused, and customer-centric, with a strong record of accelerating time-to-value and ensuring successful onboarding outcomes for customers.
Skills
- Implementation & Onboarding: End-to-end Implementation; Software Onboarding; Deployment; Customer Enablement; Configuration; Go-live Management; Time-to-value Acceleration
- Project Management: Remote-first Project Leadership; Milestone Tracking; Workstream Coordination; Cross-functional Collaboration; Risk Management; Requirements Gathering
- Technical Aptitude: Complex Saas Configuration; Api Integrations; No-code/low-code System Builds; Workflow Automation; Troubleshooting; Systems Logic; Data Mapping
- Customer Leadership: Change Management; Customer Alignment; Best-practice Advisory; Stakeholder Communication; Expectation Setting; Adoption Management; Trusted Partnership
- Tools & Platforms: Salesforce; Airtable; Make.com; Zapier; Slack Api; Voiceflow; Typeform; Calendly; Pandadoc; Formstack; Easypost; Kulturra/cardpointe
- Working Style: Process-oriented; Documentation-focused; Detail-driven; Analytical; Continuous Improvement Mindset; Adaptable
Languages
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