Tjerk (TJ) Dijkstra
Head of Business Excellence Global Engineering
Experience
Aug 2020 - Present
5 yearsZürich, Switzerland
Head of Business Excellence Global Engineering
Takeda
- Led and implemented the transformation program "One Takeda Engineering" to harmonize the Engineering approach and organization on the sites:
- Target Operating Model design and implementation
- Across the entire Engineering network of 30 sites globally, ca. 3000 employees
- Designing and embedding new structures, processes, systems, projects and technologies
- Currently focusing on decarbonization and energy efficiency of the manufacturing sites to meet Takeda's Net-Zero objectives in 2035
Jan 2018 - Jul 2020
2 years 7 monthsSwitzerland
Head Operational and Business Excellence Bystronic, member of Corporate BEX leadership team
Conzzeta
- Building and rolling out Business Excellence globally to support and execute the company's strategy. Focus on Customer & Quality, Speed, Employee Engagement and Profitability.
- Currently focusing on Lean in Production, Production Systems, Administration (Finance and Back Office), R&D (including Agile), Service and Sales.
Sep 2016 - Dec 2017
1 year 4 monthsHead of Operational Excellence EMEA
Zurich Insurance Company Ltd
- Rolled out Lean Management in EMEA and building the global program by working with country, regional and global executives to match Lean activities with company strategies.
- Freed up 20-25% capacity per mini-transformation to be used for improved customer experience, employee engagement and profitability
- Supported Business Units in identifying potential in RPA/automation and coverting this
- Attracted and developed talents
- Coached senior and executive management in increasing efficiency and effectiveness
Jan 2015 - Aug 2016
1 year 8 monthsChange Architect - Zurich Way of Working (ZWoW)
Zurich Insurance Company Ltd
- Lead teams in workstreams implementing Lean Management (ZWoW):
- Worked with McKinsey in several projects with the "5 lense" approach
- Freed up 20-30% capacity in 12 months
- Increased employee engagement
- Improved customer satisfaction
- Increased market share, revenue and margin
- Functional experience: Claims, Underwriting, IT (Application Development & Service Management), HR, Offshore Service Centers
Jun 2012 - Dec 2014
2 years 7 monthsZürich, Switzerland
Global Deployment Leader Lean
Zurich Insurance Company Ltd
- Leading the global roll out of Lean in the Group Functions: Legal & Compliance, Human resources, Group Finance, Risk Management, Marketing, Communications.
- Successfully defined Lean strategy and currently implementing this on a global basis
- Led 16 Kaizen teams to improve processes with an average increase of productivity of over 30% and average cyle time reduction of 30%
- Implemented standardized (global) processes
- Implemented global standard operational metrics
- Worked effectively with various management levels: from Executive to staff
Sep 2005 - Oct 2007
2 years 2 monthsZürich, Switzerland
Head OE Academy, Director
Credit Suisse
- Head Operational Excellence (OE) Academy (Director) leading a team of 5 global FTE’s
- Implemented international OE training (Lean Six Sigma and DFSS) for locations in Europe, Pacific and Americas. Exposed to investment banking, private banking, retail banking and back office operations
- Led several improvement projects in global locations with exposure to investment banking, private banking, retail banking and back office operations
- Improved training concept and delivery of following trainings: Master Black Belt, Black Belt, Green Belt, Yellow Belt, process owners and sponsors, executives
- Implemented certification process for Black Belts and Master Black Belts
- Trained, under my supervision, in this period ca. 200 Black Belts and 150 process owners and sponsors. Average satisfaction score of training was > 80%
Dec 1999 - Jun 2012
12 years 7 monthsZürich, Switzerland
Owner
Sigma Quality Consultancy GmbH
- Worked as an independent senior consultant and interim senior project/ program manager for 10 years (with an interruption of 2 years) to improve business processes
- Supported my clients and their management (C-level) to transform their business to be more successful and profitable
- Led strategic cross-divisional projects and teams
- Implemented and deployed Lean Six Sigma and DFSS in service and production industries
- Aligned business visions/strategies to measurable metrics on operational level and implemented review cycles (process management and BPM)
- Trained, coached and mentored project leaders, Black Belts, Champions and other stakeholders involved in Lean Six Sigma
- Used Change Management strategies to support the various activities
Jan 1998 - Dec 1999
2 yearsBergen op Zoom, Netherlands
Master Black Belt
General Electric Bayer Silicones
- Master Black Belt On Time Delivery for GE Bayer Silicones
- Responsible for global Supply Chain Management of 4 global sites
- Led several Kaizen events to improve the order to delivery process. Implemented process management structure by aligning business goals to KPI´s and implemented regular review sessions with senior management. Support, train and coach individuals as well as teams who are working on projects to improve the delivery performance. The service level increased with 20% and Inventory Turns stayed at the same level. Acted as an "internal" consultant and change agent. Certified as Master Black Belt in September ´99.
- Trained and coached 50 black belts, 20 champions, 15 Master Black Belts, 20 executives and 150 green belts in DMAIC and DFSS.
Jan 1997 - Dec 1998
2 yearsBergen op Zoom, Netherlands
Master Black Belt Manufacturing
General Electric Plastics
- Master Black Belt Manufacturing
- Implemented process management structure by aligning business goals to KPI´s and implemented regular review sessions with senior management. Accountable for process improvement projects were which resulted in Direct Savings of 2 million US$ and 1.5 million US$ Incremental Revenue. Acted as an "internal" consultant and change agent
- Led one of the first DFSS projects in GE Plastics to introduce an improved silicone sealant that delivered in the first 12 months an incremental margin of USD 300k and direct savings of USD 730k.
Jan 1995 - Dec 1997
3 yearsBergen op Zoom, Netherlands
Black Belt
GE Plastics
- Black Belt in Noryl plant
- Executed several successful projects to eliminate valuable machine downtime and quality issues. Was one of the first certified Black Belts at GE Plastics.
Jan 1990 - Dec 1995
6 yearsProduction Manager
Caldic
- Production Manager leading 60 employees
- Managed project, supervised construction of chemical plant and became production manager of this plant after start-up (70 million Euro investments). In this role I increased the output of this plant by 300 % via modifications and coaching of the operators in the shifts.
Summary
I am an international and cross-cultural leader in process & organizational optimization with a track record across 8 industries, 30 companies and over 100 projects that delivered performance improvements up to 50%. As a certified Master Black Belt, I have a deep knowledge of Lean Management (including McKinsey’s 5 lenses approach, TPS), Six Sigma, Re-engineering and transformations in manufacturing and service companies. Occasionally I'm a key-note speaker on these topics. I led project teams with subject matter experts that improved constraints in organizations and processes by using an extended toolkit of methodologies. I supported and advised Executive and Senior Management Teams to transform organizations into successful enterprises that serve their customers better and are great places to work.
Languages
Dutch
NativeGerman
AdvancedEnglish
Advanced Education
Oct 1985 - Jun 1990
Eindhoven University of Technology
Master's Degree · Chemical Engineering · Eindhoven, Netherlands
Certifications & licenses
Lean Six Sigma Master Black Belt
GE
Agile Software Development
Black Belt Certification
CAP (Change Acceleration Process) Trainer
Introduction to Artificial Intelligence
MBTI Step I and II
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