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Sonja Grahl

Customer Care Agent & Social Media Community Manager

Sonja Grahl
Stuttgart, Germany

Experience

Sep 2020 - Feb 2022
1 year 6 months
Berlin, Germany

Customer Care Agent & Social Media Community Manager

Afilio GmbH

Oct 2018 - Present
7 years 6 months

Virtual Assistant

Self-employed

  • Clients include Digistore24, Professor Paul Gerson Unna Akademie e.V., Bio360 and more.
Jan 2018 - Sep 2018
9 months
Stuttgart, Germany

Back Office

Steuerkanzlei Zendath & Partner

Jan 2017 - Dec 2018
2 years

Tour Merchandising

Various Artists

Aug 2016 - Feb 2017
7 months
Zug, Switzerland

Back Office

Leading Retreats LTD.

Aug 2016 - Feb 2017
7 months

Customer Care Agent

Vodafone Deutschland GmbH

Jan 2015 - Sep 2018
3 years 9 months
Stuttgart, Germany

Event & Social Media Community Manager

SKS Russ Konzertdirektion GmbH

Jan 2010 - Dec 2014
5 years
Stuttgart, Germany

Executive Assistant

Henriques Coelho Theodorou GbR

Aug 2009 - Dec 2013
4 years 5 months
Stuttgart, Germany

Concert Consultation, Ticketing & Ticket Sales

WOM-Konzertkasse (later Saturn-Konzertkasse)

Jan 2004 - Mar 2006
2 years 3 months
Hamburg, Germany

Production Assistant

Wuttke & Wuttke Filmproduktion GmbH

Jan 1999 - Dec 2003
5 years
Stuttgart, Germany

Ticket Sales & Cinema Service Staff

Colb Entertainment GmbH

Industries Experience

See where this freelancer has spent most of their professional time. Longer bars indicate deeper hands-on experience, while shorter ones reflect targeted or project-based work.

Experienced in Media and Entertainment (13.5 years), Biotechnology (7.5 years), Education (7.5 years), Information Technology (7.5 years), Professional Services (5.5 years), and Arts and Crafts (3.5 years).

Media and Entertainment
Biotechnology
Education
Information Technology
Professional Services
Arts and Crafts

Business Areas Experience

The graph below provides a cumulative view of the freelancer's experience across multiple business areas, calculated from completed and active engagements. It highlights the areas where the freelancer has most frequently contributed to planning, execution, and delivery of business outcomes.

Experienced in Operations (13 years), Customer Service (11 years), Sales (11 years), Marketing (5.5 years), Production (2 years), and Accounting (0.5 years).

Operations
Customer Service
Sales
Marketing
Production
Accounting

Languages

German
Native
English
Advanced
French
Advanced
Italian
Advanced

Education

Feb 2016 - Feb 2017

Htk, Technische Hochschule Hamburg

Distance Learning in Communication Design · Communication Design · Hamburg, Germany

Sep 2007 - Dec 2009

Music Circus Concertbüro GmbH

Apprenticeship as an Event Manager · Event Management · Stuttgart, Germany

Oct 2003 - Jun 2004

Empjre gGmbH

Apprenticeship as an Audiovisual Media Clerk · Audiovisual Media Clerk · Stuttgart, Germany

...and 2 more

Certifications & licenses

Certified (Mindset Online) Coach

Institute for Applied Psychology - IfaP

Profile

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Sonja based?

Sonja is based in Stuttgart, Germany and prefers 100% remote projects.

What languages does Sonja speak?

Sonja speaks the following languages: German (Native), English (Advanced), French (Advanced), Italian (Advanced).

How many years of experience does Sonja have?

Sonja has at least 24 years of experience. During this time, Sonja has worked in at least 10 different roles and for 11 different companies. The average length of individual experience is 2 years and 2 months. Note that Sonja may not have shared all experience and actually has more experience.

What roles would Sonja be best suited for?

Based on recent experience, Sonja would be well-suited for roles such as: Customer Care Agent & Social Media Community Manager, Virtual Assistant, Back Office.

What is Sonja's latest experience?

Sonja's most recent position is Customer Care Agent & Social Media Community Manager at Afilio GmbH.

What companies has Sonja worked for in recent years?

In recent years, Sonja has worked for Afilio GmbH and Self-employed.

Which industries is Sonja most experienced in?

Sonja is most experienced in industries like Media, Entertainment and Publishing, Biotechnology, and Education. Sonja also has some experience in Information Technology (IT), Professional Services, and Arts and Crafts.

Which business areas is Sonja most experienced in?

Sonja is most experienced in business areas like Operations, Customer Service, and Sales. Sonja also has some experience in Marketing, Production/Manufacturing, and Accounting.

Which industries has Sonja worked in recently?

Sonja has recently worked in industries like Biotechnology, Education, and Information Technology (IT).

Which business areas has Sonja worked in recently?

Sonja has recently worked in business areas like Operations, Customer Service, and Marketing.

What is Sonja's education?

Sonja attended Htk, Technische Hochschule Hamburg for Communication Design.

Does Sonja have any certificates?

Sonja has 1 certificate: Certified (Mindset Online) Coach.

What is the availability of Sonja?

Sonja is immediately available part-time for suitable projects.

What is the rate of Sonja?

Sonja's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.

How to hire Sonja?

To hire Sonja, click the Meet button on the profile to request a meeting and discuss your project needs.

Average rates for similar positions

Rates are based on recent contracts and do not include FRATCH margin.

1000
750
500
250
Market avg: 810-970 €
The rates shown represent the typical market range for freelancers in this position based on recent contracts on our platform.
Actual rates may vary depending on seniority level, experience, skill specialization, project complexity, and engagement length.