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Bengaluru, India

Experience

Feb 2019 - Present

7 years

Entrepreneur

Raj Hospitality Services & Chitraalayam Women's Clothing

Launched and managed cafes, restaurants, corporate catering services, and an online boutique
Provided strategic direction and oversight, ensuring business growth and customer satisfaction

Sep 2016 - Jan 2019

2 years 5 months

Program Manager Mergers & Acquisitions, Procurement Services

IBM India Pvt Ltd

Led seamless procurement integration during M&A activities, aligning with organizational and client objectives
Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams
Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency
Oversaw service delivery excellence, improving client satisfaction and achieving business targets
Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability
Identified and built new income streams by scaling procurement capabilities and aligning with market demands
Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions
Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards

Sep 2009 - Jun 2016

6 years 10 months

Bengaluru, India

Technology Solutions Project Manager – Storage & Migrations

EMC² India Private Limited

Managed large-scale storage and migration projects, driving multi-million-dollar revenue streams while ensuring high-quality deliverables
Demonstrated leadership by managing cross-functional teams, fostering collaboration, and delivering on project goals
Successfully led end-to-end project execution for enterprise-level clients, ensuring seamless transitions and customer success
Built and maintained client relationships, driving repeat business and strengthening customer engagement
Delivered consistent results in customer success management, achieving high satisfaction scores and positive client feedback
Developed and mentored diverse teams, cultivating talent and aligning team goals with organizational objectives
Proactively identified opportunities to optimize processes and solutions, enhancing operational efficiency and profitability
Ensured adherence to project timelines, budgets, and SLAs, resulting in outstanding service delivery and client retention

Jun 2005 - Aug 2010

5 years 3 months

Bengaluru, India

Multiple Roles in IT Infrastructure – Project Management, Service Delivery, Program Management

IBM India Private Limited

As Client Engagement Manager: successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives; oversaw a diverse team of professionals, providing leadership, mentorship, and performance management; directed revenue streams for client accounts, ensuring profitability and driving business growth; built and nurtured high-performing teams; established and maintained strong client relationships; delivered tailored IT solutions by coordinating with cross-functional teams; conducted quarterly business reviews; implemented strategies to optimize operations, improve service quality, and achieve customer success
As Transition & Transformation Manager: led IT infrastructure transition and transformation services, ensuring seamless migrations, optimizations, and operational excellence; designed and executed large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and service transitions; adept at stakeholder management, risk mitigation, and process standardization; aligned IT strategies with business objectives, driving continuous improvement and leading cross-functional teams to deliver scalable and resilient environments
As Service Delivery Manager: managed end-to-end service delivery for enterprise clients, ensuring adherence to SLA metrics; oversaw a team of technical professionals, fostering a high-performance culture; monitored and optimized operational processes, reducing downtime and enhancing efficiency; played a key role in revenue oversight while driving profitability; built and maintained stakeholder relationships; led incident and problem management processes; spearheaded continuous improvement initiatives; conducted regular client reviews; managed large teams and fostered operational excellence
As Critical Incident Manager: led resolution of high-severity IT incidents, minimizing downtime and ensuring business continuity; managed cross-functional teams to rapidly diagnose and resolve technical issues; acted as single point of contact during major incidents, communicating with stakeholders; oversaw root cause analysis and implemented preventive measures; established incident management frameworks; conducted post-incident reviews and delivered actionable insights; demonstrated strong leadership and decision-making during crises
As Network Services Delivery Lead: directed delivery of end-to-end network services; led a team of network engineers and technical professionals; oversaw design, implementation, and maintenance of complex network infrastructures; managed large-scale projects including upgrades, migrations, and deployments; monitored network performance and implemented solutions to optimize reliability; built and maintained client relationships; ensured adherence to SLAs; provided strategic insights on network trends

Jan 2004 - Jun 2005

1 year 6 months

Bengaluru, India

Network Technical Service Executive – Process Trainer / Quality Analyst

MPHASIS India Private Limited

Delivered technical support and troubleshooting for network-related issues, ensuring high-quality service delivery
Trained new and existing employees on process standards, technical protocols, and best practices
Acted as a process trainer to streamline workflows and ensure adherence to operational guidelines
Conducted quality audits and provided feedback to improve service delivery and maintain compliance
Collaborated with cross-functional teams to identify and resolve recurring network and service delivery issues
Monitored performance metrics to ensure alignment with SLAs and client expectations
Developed training materials and process documentation to support knowledge transfer and skill development
Ensured exceptional customer satisfaction through effective issue resolution and proactive communication

Summary

Dynamic IT leader with 21 years of comprehensive experience, including 16 years of multi-domain IT expertise. Proven track record in project management, service delivery, and client-centric solutions. Recognized for strong leadership, strategic thinking, technical acumen, and exceptional interpersonal skills.

Skills

Customer Service & Service Management
People Management & Employee Performance Enhancement
Customer Relationship Management & Client Service Management
Team Collaboration, Coaching, Mentoring, Training
It Operations, Service Desks, Quality Assurance
Storage Management, Procurement Services, Vendor Management
Professional Services, Managed Services, Remote Infrastructure Services
Mergers & Acquisitions, Pre-sales, New Business Engagement
Business Transition, Transformation Solutions
Business Continuity, Risk Management
Large-scale Project & Program Delivery Management
Portfolio, Resource, Risk Management
Employee Welfare
Leadership & Team Development: Building And Nurturing High-performing Teams, Driving Motivation, And Fostering Growth.
Project Management Best Practices: Expertise In Managing End-to-end Project Lifecycles Using Industry-standard Methodologies To Ensure Timely, On-budget Delivery.
Service Delivery Compliance & Governance: Ensuring Adherence To Service Level Agreements (Slas) And Regulatory Compliance While Enhancing Operational Efficiency.
Client Relationship Management: Establishing And Maintaining Strong, Long-lasting Client Partnerships, Enhancing Customer Success And Satisfaction.
Delivery Transformation & Innovation: Leading Process Improvements And Driving Innovative Solutions To Optimize Service Delivery.
Revenue Growth Strategies: Formulating And Executing Strategies That Drive Business Growth, Profitability, And Market Expansion.
Operational Excellence: Driving Continuous Improvements Across Operations To Achieve High-quality Service Delivery And Performance.
Capability Development & Talent Management: Leading Efforts In Talent Identification, Development, And Retention, Ensuring Teams Are Equipped With The Right Skills To Meet Evolving Business Needs.

Languages

English

Advanced

Education

Bharathiar University

Master of Science · Applied Psychology · Coimbatore, India

Periyar University

Master of Science · Software Engineering · Salem, India · 79%

Tamil Nadu Board of Technical Education

Diploma · Chemical Technology · Chennai, India

Certifications & licenses

Certified Animal Psychology/Pets Behavior

Certified EMC Information Storage And Management (EMC-ISM)

Certified ITIL V2 And V3

Certified Scrum Master

Profile

Created

February 2025

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Frequently asked questions

Do you have questions? Here you can find further information.

Where is Rajkumar based?

Rajkumar is based in Bengaluru, India.

What languages does Rajkumar speak?

Rajkumar speaks the following languages: English (Advanced).

How many years of experience does Rajkumar have?

Rajkumar has at least 22 years of experience. During this time, Rajkumar has worked in at least 5 different roles and for 5 different companies. The average length of individual experience is 4 years and 6 months. Note that Rajkumar may not have shared all experience and actually has more experience.

What roles would Rajkumar be best suited for?

Based on recent experience, Rajkumar would be well-suited for roles such as: Entrepreneur, Program Manager Mergers & Acquisitions, Procurement Services, Technology Solutions Project Manager – Storage & Migrations.

What is Rajkumar's latest experience?

Rajkumar's most recent position is Entrepreneur at Raj Hospitality Services & Chitraalayam Women's Clothing.

What companies has Rajkumar worked for in recent years?

In recent years, Rajkumar has worked for Raj Hospitality Services & Chitraalayam Women's Clothing.

Which industries is Rajkumar most experienced in?

Rajkumar is most experienced in industries like Information Technology (IT), Food and Beverage, and Retail. Rajkumar also has some experience in Professional Services.

Which business areas is Rajkumar most experienced in?

Rajkumar is most experienced in business areas like Customer Service, Operations, and Project Management. Rajkumar also has some experience in Strategy and Planning, Information Technology (IT), and Procurement and Purchasing.

Which industries has Rajkumar worked in recently?

Rajkumar has recently worked in industries like Food and Beverage and Retail.

Which business areas has Rajkumar worked in recently?

Rajkumar has recently worked in business areas like Customer Service, Operations, and Strategy and Planning.

What is Rajkumar's education?

Rajkumar holds a Master in Applied Psychology from Bharathiar University and a Master in Software Engineering from Periyar University.

Does Rajkumar have any certificates?

Rajkumar has 4 certificates. Among them, these include: Certified Animal Psychology/Pets Behavior, Certified EMC Information Storage And Management (EMC-ISM), and Certified ITIL V2 And V3.

What is the availability of Rajkumar?

Rajkumar is immediately available full-time for suitable projects.

What is the rate of Rajkumar?

Rajkumar's rate depends on the specific project requirements. Please use the Meet button on the profile to schedule a meeting and discuss the details.