Dynamic IT Leader With 21 Years Of Comprehensive Experience

• Led seamless procurement integration during M&A activities, aligning with organizational and client objectives
• Directed hiring and onboarding of project managers, service delivery experts, and operations teams, building high-performing teams
• Managed cross-functional teams, ensuring timely delivery of procurement projects and driving operational efficiency
• Oversaw service delivery excellence, improving client satisfaction and achieving business targets
• Spearheaded procurement strategy optimization, resulting in cost savings and increased profitability
• Identified and built new income streams by scaling procurement capabilities and aligning with market demands
• Collaborated with global stakeholders to drive synergy realization and ensure smooth transitions
• Delivered compliance and risk assessment during integration, ensuring adherence to regulatory standards

• Successfully managed end-to-end client engagement for enterprise accounts, ensuring seamless service delivery and alignment with client objectives
• Oversaw a diverse team of professionals, providing leadership, mentorship, and performance management to enhance team effectiveness and productivity
• Directed revenue streams for client accounts, ensuring profitability and driving business growth
• Built and nurtured high-performing teams, fostering collaboration and innovation to meet evolving client needs
• Established and maintained strong client relationships, leading to increased customer retention and repeat business
• Delivered tailored IT solutions by coordinating with cross-functional teams, aligning technical capabilities with client goals
• Conducted quarterly business reviews with clients, presenting performance metrics, revenue outcomes, and growth opportunities
• Implemented strategies to optimize operations, improve service quality, and achieve customer success
• Recognized for exceptional people management skills and the ability to drive client satisfaction and business outcomes

• Directed the delivery of end-to-end network services, ensuring alignment with organizational goals and client requirements
• Led a team of network engineers and technical professionals, fostering collaboration and driving operational excellence
• Oversaw the design, implementation, and maintenance of complex network infrastructures to support business-critical applications
• Managed large-scale projects, including upgrades, migrations, and deployments, ensuring timely delivery and adherence to budgets
• Monitored network performance, identified bottlenecks, and implemented solutions to optimize reliability and scalability
• Built and maintained strong client relationships by delivering exceptional service and addressing concerns proactively
• Ensured adherence to service level agreements (SLAs) while driving continuous improvement in service delivery processes
• Provided strategic insights on network trends and innovations, positioning the organization for future advancements

Results-driven IT Manager with expertise in Transition & Transformation of IT infrastructure services, ensuring seamless migrations, optimizations, and operational excellence. Proven ability to design and execute large-scale IT infrastructure transformations, including cloud adoption, data center migrations, and IT service transitions. Adept at stakeholder management, risk mitigation, and process standardization, ensuring minimal disruption and maximum efficiency. Skilled in aligning IT strategies with business objectives, driving continuous improvement, and leading cross-functional teams to deliver scalable and resilient IT environments.

Key Expertise:

• IT Infrastructure Transition & Transformation
• Service Delivery & Process Optimization
• Cloud & Data Center Migrations
• ITIL & IT Service Management (ITSM)
• Risk & Change Management
• Vendor & Stakeholder Management
• Business & IT Alignment