Omkar Kadkol
Operation Manager
Experience
Operation Manager
Advance Group
- Business process optimization and quality assurance of mobility business, supporting and feedback for sales, marketing and IT teams with current market requirements
- Setting and sustaining OKR, KPIs, OLAs and SLAs in operations and customer support team with Zendesk ticket system
- Detailed management and analysis of operational data streams (e.g. transactions revenue, invoices) for products
- Addressing B2B and B2C customer issues and reporting to stakeholders
- Creating reports to stakeholders to drive operational excellence
- Product support owner for app, portal, listing and pricing
- Analysis and usage of POI data from backend
- Data handling and process optimizations in daily operations with customer support issues
- Analysis of issues and application of problem-solving methods for customer issues
- Vendor management for 200 vendors, including negotiation and contracting for lateral and bilateral engagements
- Sports, food, travel and handling master data reporting for vendors
- Tracking and checking of invoices as per contract and approval for payment
- Understanding of pricing techniques and implementation into SAP system with constant communication with stakeholders for SaaS product efficiency
- Data analysis through MS Excel, Tableau and SQL as per requirements
Real Time and Planning Analyst
Just Eat Takeaway.com NV
- Analysing process failures, process sustainability and providing root cause for failures
- Execution of daily operational activities such as forecast reports, productivity reports and AHT reports
- Working closely with departments to provide inputs from real-time observations and data analysis to enhance performance
- Forecasting future deviations using current dashboard data and accounting for unavoidable external factors
- Providing clean data of actual manpower utilization in real time to WFM for better staffing and efficient budgeting
- Teaming up with operations management, vendor management and other internal and external stakeholders
- Understanding current market requirements and reacting to deliver fastest customer service to increase business
- Complex data analysis using dashboards, MS Excel, Google Sheets, Tableau and manual observation of regular patterns
- Clear understanding of wider issues impacting relevant markets
- Strong analytical skills with respect to historical, current and future data
Operations Executive
Flipkart
- Handling online retail operations and onboarding new products with compliance approval
- Interaction with brands for product listing
- Reporting daily and weekly sales reports to brands and business managers
- Analysis using Tableau of all-India inventory and maintaining fill rate above 70% across all cities
- Creating purchase orders for all brands and monthly sales and inventory reports
- Data visualisation of vendor onboarding and analysis of demand and supply patterns
Supply Chain Manager
Holisol Logistics Private Limited
- Established the business to support small-size business partners
- Strategic planning of business processes and resources with strong understanding of document flow and data transfer across businesses
- Defined methods across all business functions including product level, quality, sales and marketing
- Provided solutions to optimize operational performance across a broad range of areas
- Exposure to production environment and knowledge of manufacturing concepts
- Conceptual knowledge of ERP and integration of business processes
- Strong knowledge of cash inflow and outflow and its importance
- Project management and control planning with team execution
- Data collection of daily processes and its importance during failure analysis
- Value stream mapping of entire business process
- Strong knowledge of supply chain, procurement and payable processes
- Business development techniques and client onboarding
- Reporting monthly MIS and increased business by 5%
Senior Executive (Operations)
Emirates Logistics India Private Limited
- Design and development of packaging products and providing packing solutions for customers
- Reducing lead time by analysing and planning single-piece flow and identifying cycle time reduction opportunities
- Providing manufacturing decision-making information by calculating material and labour costs, reviewing production schedules and estimating future requirements
- Good knowledge of manufacturing terminology with on-time RCA/CAPA reports for non-compliance, costing techniques and quotation submission
- Process gap improvement in manufacturing and on-site packing
- SAP implementation for GE operations
- Deep knowledge of packing materials used in all business processes
- Experience in leading calls, analysing issues, handling escalations and critical decisions, responding to clients, and profit and loss and budget planning
- Used lean methods for process excellence
Manufacturing Supervisor
SAI Engineers Private Limited
- Design, product development and planning of materials required for production
- Maintain records for plan vs actual
- Implementation of Kaizen concept
- Good knowledge of metal fabrication and wood fabrication
- Ensuring safety procedures and quality standards
- Providing quantitative data for progressive reporting and handling manpower
Summary
Experienced Business and Operational Consultant in the sectors of E-mobility, Supply Chain and E-Commerce. Also, wide experience in Process Planning, Process Optimization, and cost-effective Budgeting, Historical Data Analysis, RCA/CAPA in Non-Compliance issues and worked with Agile methods. Experience on Ms Excel, MS Office,MS Dynamics, Navision, Oddo, Pricing Engine, Zendesk, Jira, SAP, ERP and CRM. I have always added value to the organizations I worked for. I shall be able to use my experience to move it to the next level.
Skills
- Ms Office
- Ms Excel
- Sql
- Pivot
- Sap
Languages
Education
Visvesvaraya Technological University (VTU), Belagavi, Karnataka, India
Bachelor of Mechanical Engineering · Mechanical Engineering · Belagavi, India
Certifications & licenses
Scrum Product Owner
SCRUM ALLIANCE
Profile
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