Recommended expert

Omkar Kadkol

Operation Manager

Omkar Kadkol
Berlin, Germany

Experience

May 2022 - Apr 2024
2 years
Neuss, Germany

Operation Manager

Advance Group

  • Business process optimization and quality assurance of mobility business, supporting and feedback for sales, marketing and IT teams with current market requirements
  • Setting and sustaining OKR, KPIs, OLAs and SLAs in operations and customer support team with Zendesk ticket system
  • Detailed management and analysis of operational data streams (e.g. transactions revenue, invoices) for products
  • Addressing B2B and B2C customer issues and reporting to stakeholders
  • Creating reports to stakeholders to drive operational excellence
  • Product support owner for app, portal, listing and pricing
  • Analysis and usage of POI data from backend
  • Data handling and process optimizations in daily operations with customer support issues
  • Analysis of issues and application of problem-solving methods for customer issues
  • Vendor management for 200 vendors, including negotiation and contracting for lateral and bilateral engagements
  • Sports, food, travel and handling master data reporting for vendors
  • Tracking and checking of invoices as per contract and approval for payment
  • Understanding of pricing techniques and implementation into SAP system with constant communication with stakeholders for SaaS product efficiency
  • Data analysis through MS Excel, Tableau and SQL as per requirements
May 2021 - Apr 2022
1 year
Berlin, Germany

Real Time and Planning Analyst

Just Eat Takeaway.com NV

  • Analysing process failures, process sustainability and providing root cause for failures
  • Execution of daily operational activities such as forecast reports, productivity reports and AHT reports
  • Working closely with departments to provide inputs from real-time observations and data analysis to enhance performance
  • Forecasting future deviations using current dashboard data and accounting for unavoidable external factors
  • Providing clean data of actual manpower utilization in real time to WFM for better staffing and efficient budgeting
  • Teaming up with operations management, vendor management and other internal and external stakeholders
  • Understanding current market requirements and reacting to deliver fastest customer service to increase business
  • Complex data analysis using dashboards, MS Excel, Google Sheets, Tableau and manual observation of regular patterns
  • Clear understanding of wider issues impacting relevant markets
  • Strong analytical skills with respect to historical, current and future data
Oct 2020 - Feb 2021
5 months
Bengaluru, India

Operations Executive

Flipkart

  • Handling online retail operations and onboarding new products with compliance approval
  • Interaction with brands for product listing
  • Reporting daily and weekly sales reports to brands and business managers
  • Analysis using Tableau of all-India inventory and maintaining fill rate above 70% across all cities
  • Creating purchase orders for all brands and monthly sales and inventory reports
  • Data visualisation of vendor onboarding and analysis of demand and supply patterns
Feb 2018 - Jan 2020
2 years
Bengaluru, India

Supply Chain Manager

Holisol Logistics Private Limited

  • Established the business to support small-size business partners
  • Strategic planning of business processes and resources with strong understanding of document flow and data transfer across businesses
  • Defined methods across all business functions including product level, quality, sales and marketing
  • Provided solutions to optimize operational performance across a broad range of areas
  • Exposure to production environment and knowledge of manufacturing concepts
  • Conceptual knowledge of ERP and integration of business processes
  • Strong knowledge of cash inflow and outflow and its importance
  • Project management and control planning with team execution
  • Data collection of daily processes and its importance during failure analysis
  • Value stream mapping of entire business process
  • Strong knowledge of supply chain, procurement and payable processes
  • Business development techniques and client onboarding
  • Reporting monthly MIS and increased business by 5%
May 2015 - Jan 2018
2 years 9 months
Coimbatore, India

Senior Executive (Operations)

Emirates Logistics India Private Limited

  • Design and development of packaging products and providing packing solutions for customers
  • Reducing lead time by analysing and planning single-piece flow and identifying cycle time reduction opportunities
  • Providing manufacturing decision-making information by calculating material and labour costs, reviewing production schedules and estimating future requirements
  • Good knowledge of manufacturing terminology with on-time RCA/CAPA reports for non-compliance, costing techniques and quotation submission
  • Process gap improvement in manufacturing and on-site packing
  • SAP implementation for GE operations
  • Deep knowledge of packing materials used in all business processes
  • Experience in leading calls, analysing issues, handling escalations and critical decisions, responding to clients, and profit and loss and budget planning
  • Used lean methods for process excellence
Aug 2012 - May 2013
10 months
Pune, India

Manufacturing Supervisor

SAI Engineers Private Limited

  • Design, product development and planning of materials required for production
  • Maintain records for plan vs actual
  • Implementation of Kaizen concept
  • Good knowledge of metal fabrication and wood fabrication
  • Ensuring safety procedures and quality standards
  • Providing quantitative data for progressive reporting and handling manpower

Summary

Experienced Business and Operational Consultant in the sectors of E-mobility, Supply Chain and E-Commerce. Also, wide experience in Process Planning, Process Optimization, and cost-effective Budgeting, Historical Data Analysis, RCA/CAPA in Non-Compliance issues and worked with Agile methods. Experience on Ms Excel, MS Office,MS Dynamics, Navision, Oddo, Pricing Engine, Zendesk, Jira, SAP, ERP and CRM. I have always added value to the organizations I worked for. I shall be able to use my experience to move it to the next level.

Skills

  • Ms Office
  • Ms Excel
  • Sql
  • Pivot
  • Sap

Languages

English
Advanced
German
Intermediate

Education

Jun 2008 - Sep 2012

Visvesvaraya Technological University (VTU), Belagavi, Karnataka, India

Bachelor of Mechanical Engineering · Mechanical Engineering · Belagavi, India

Certifications & licenses

Scrum Product Owner

SCRUM ALLIANCE

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