Omkar Kadkol - Operation Manager

Recommended expert

Berlin, Germany

Experience

May 2022 - Apr 2024

2 years

Neuss, Germany

Operation Manager

Advance Group

Business process optimization and quality assurance of mobility business, supporting and feedback for sales, marketing and IT teams with current market requirements
Setting and sustaining OKR, KPIs, OLAs and SLAs in operations and customer support team with Zendesk ticket system
Detailed management and analysis of operational data streams (e.g. transactions revenue, invoices) for products
Addressing B2B and B2C customer issues and reporting to stakeholders
Creating reports to stakeholders to drive operational excellence
Product support owner for app, portal, listing and pricing
Analysis and usage of POI data from backend
Data handling and process optimizations in daily operations with customer support issues
Analysis of issues and application of problem-solving methods for customer issues
Vendor management for 200 vendors, including negotiation and contracting for lateral and bilateral engagements
Sports, food, travel and handling master data reporting for vendors
Tracking and checking of invoices as per contract and approval for payment
Understanding of pricing techniques and implementation into SAP system with constant communication with stakeholders for SaaS product efficiency
Data analysis through MS Excel, Tableau and SQL as per requirements

May 2021 - Apr 2022

1 year

Berlin, Germany

Real Time and Planning Analyst

Just Eat Takeaway.com NV

Analysing process failures, process sustainability and providing root cause for failures
Execution of daily operational activities such as forecast reports, productivity reports and AHT reports
Working closely with departments to provide inputs from real-time observations and data analysis to enhance performance
Forecasting future deviations using current dashboard data and accounting for unavoidable external factors
Providing clean data of actual manpower utilization in real time to WFM for better staffing and efficient budgeting
Teaming up with operations management, vendor management and other internal and external stakeholders
Understanding current market requirements and reacting to deliver fastest customer service to increase business
Complex data analysis using dashboards, MS Excel, Google Sheets, Tableau and manual observation of regular patterns
Clear understanding of wider issues impacting relevant markets
Strong analytical skills with respect to historical, current and future data

Oct 2020 - Feb 2021

5 months

Bengaluru, India

Operations Executive

Flipkart

Handling online retail operations and onboarding new products with compliance approval
Interaction with brands for product listing
Reporting daily and weekly sales reports to brands and business managers
Analysis using Tableau of all-India inventory and maintaining fill rate above 70% across all cities
Creating purchase orders for all brands and monthly sales and inventory reports
Data visualisation of vendor onboarding and analysis of demand and supply patterns

Feb 2018 - Jan 2020

2 years

Bengaluru, India

Supply Chain Manager

Holisol Logistics Private Limited

Established the business to support small-size business partners
Strategic planning of business processes and resources with strong understanding of document flow and data transfer across businesses
Defined methods across all business functions including product level, quality, sales and marketing
Provided solutions to optimize operational performance across a broad range of areas
Exposure to production environment and knowledge of manufacturing concepts
Conceptual knowledge of ERP and integration of business processes
Strong knowledge of cash inflow and outflow and its importance
Project management and control planning with team execution
Data collection of daily processes and its importance during failure analysis
Value stream mapping of entire business process
Strong knowledge of supply chain, procurement and payable processes
Business development techniques and client onboarding
Reporting monthly MIS and increased business by 5%

May 2015 - Jan 2018

2 years 9 months

Coimbatore, India

Senior Executive (Operations)

Emirates Logistics India Private Limited

Design and development of packaging products and providing packing solutions for customers
Reducing lead time by analysing and planning single-piece flow and identifying cycle time reduction opportunities
Providing manufacturing decision-making information by calculating material and labour costs, reviewing production schedules and estimating future requirements
Good knowledge of manufacturing terminology with on-time RCA/CAPA reports for non-compliance, costing techniques and quotation submission
Process gap improvement in manufacturing and on-site packing
SAP implementation for GE operations
Deep knowledge of packing materials used in all business processes
Experience in leading calls, analysing issues, handling escalations and critical decisions, responding to clients, and profit and loss and budget planning
Used lean methods for process excellence

Aug 2012 - May 2013

10 months

Pune, India

Manufacturing Supervisor

SAI Engineers Private Limited

Design, product development and planning of materials required for production
Maintain records for plan vs actual
Implementation of Kaizen concept
Good knowledge of metal fabrication and wood fabrication
Ensuring safety procedures and quality standards
Providing quantitative data for progressive reporting and handling manpower

Summary

Experienced Business and Operational Consultant in the sectors of E-mobility, Supply Chain and E-Commerce. Also, wide experience in Process Planning, Process Optimization, and cost-effective Budgeting, Historical Data Analysis, RCA/CAPA in Non-Compliance issues and worked with Agile methods. Experience on Ms Excel, MS Office,MS Dynamics, Navision, Oddo, Pricing Engine, Zendesk, Jira, SAP, ERP and CRM. I have always added value to the organizations I worked for. I shall be able to use my experience to move it to the next level.