Managing Consultant - Project Manager

• Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
• Working with a US-based client who is a global leader in sustainable paper and packaging, operating in 40 countries
• Projects are based on Digital Manufacturing to digitize manufacturing processes
• Collaboration and management of a team of over 10 members across USA, Brazil, Poland, India, etc.
• Responsible for projects with budgets exceeding $1 million
• Used ServiceNow, Azure DevOps, Dynamic 365 Project Operations, and PAS to track projects from initiation to deployment
• Provided service reports (incident statistics, problem management data, root cause analysis) for operational reviews
• Managed remote daily Scrum meetings discussing issues, deployments, and blockers.

• Achievements:
• Solved development bug tickets within KPIs achieving 99% success rate
• Responded within 10 minutes to critical issues on production servers
• Resolved 98% of high-priority TFS and financial-related issues in under 10 minutes
• Monitored project milestones and deliverables with 99% success rate
• Oversaw major SaaS projects including InstaCare app suite, EMR systems, CRM, and patient systems
• Managed product department with six teams (QA, .NET, Angular, iOS, Android) totaling eight members
• Ensured 24x7x365 customer support for large clients in Pakistan
• Extensively used Atlassian JIRA, Confluence, and Slack for project management and collaboration
• Provided service reports and operational reviews
• Planned deployment and features addition like SMS management system, online payments, automated calls, and POS integration
• Facilitated daily Scrum meetings addressing issues, blockers, and deployments.

• Achievements:
• Solved support tickets within KPIs achieving 99% success rate
• Responded within 2 minutes to critical issues on production servers
• Resolved 98% of high-priority issues in under 10 minutes
• Supported Savvas Learning Company remotely with 100+ team members
• Automated business processes using Broadcom AutoSys software
• Administrated Zoom meetings globally
• Managed tasks including data retrieval, report creation, and email communications
• Worked on Linux servers using Oracle as the database
• Escalated highly technical tasks to backend teams.

• Achievements:
• Reduced development issues in SAAED Application by 70% in two months
• Delivered SAAED Beta versions with minimal resources
• Re-engineered IPS for deployment in Abu Dhabi Traffic Police Smart Car
• Worked on major UAE Government projects such as SAAED System, ADNA, IPS, EVG
• Delivered successful projects using Agile methodology and SCRUM framework
• Reviewed system design documents and captured requirements
• Conducted training, UAT sessions, and stakeholder presentations
• Developed databases and operational software for government use.

• Achievements:
• Reduced webpage load time by 20%
• Redesigned database queries reducing querying time by 50%
• Delivered multiple telecom projects using Agile methodology
• Conducted change management and quality assurance
• Hands-on technologies like ASP.NET, SQL Server upgrades.
• Supported end users and developed business-friendly documentation.

• Achievements:
• Improved services with vendors by 25%
• Produced time-critical reports using SQL Server and Power BI
• Oversaw IT infrastructure in multiple offices
• Delivered daily IT operations and system migrations
• Managed Active Directory, Windows Server, backups, and inventory control.

• Developed Call Rate Calculator tool significantly reducing query time.
• Delivered modules integrated with SMT system utilizing .NET technologies.
• Oversaw documentation improvements and nationwide web portal use.

• Organized trips and developed member registration systems using MS Access.

B.Sc. (HONS) Computing Science, Software Engineering

• Delivered statistics through interviews, transcription, coding, and sorting data.