Muhammad (Haroon) Haroon ehsan

Managing Consultant - Project Manager

Lahore, Pakistan

Experience

Jan 2025 - Present
6 months

Managing Consultant - Project Manager

Visionet Systems Inc.

  • Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
  • Working with a US-based client who is a global leader in sustainable paper and packaging, operating in 40 countries
  • Projects are based on Digital Manufacturing to digitize manufacturing processes
  • Collaboration and management of a team of over 10 members across USA, Brazil, Poland, India, etc.
  • Responsible for projects with budgets exceeding $1 million
  • Used ServiceNow, Azure DevOps, Dynamic 365 Project Operations, and PAS to track projects from initiation to deployment
  • Provided service reports (incident statistics, problem management data, root cause analysis) for operational reviews
  • Managed remote daily Scrum meetings discussing issues, deployments, and blockers.
Jun 2024 - Dec 2025
7 months

Principal Consultant - Project Manager

Visionet Systems Inc.

  • Worked with Visionet Systems clients in the USA, a subsidiary of Systems Limited, Pakistan
  • Focused on Digital Manufacturing projects to digitize manufacturing processes
  • Led a team collaborating across multiple countries including USA, Brazil, Poland, India, etc.
  • Managed projects exceeding $1 million budgets using ServiceNow, Azure DevOps, Dynamic 365 Project Operations, and PAS
  • Delivered service reports like incident statistics, problem management data, and root cause analysis for operational reviews
  • Facilitated daily Scrum meetings addressing issues and upcoming deployments.
Jun 2023 - Nov 2023
6 months

Technical Product Manager

InstaCare

  • Achievements:
  • Solved development bug tickets within KPIs achieving 99% success rate
  • Responded within 10 minutes to critical issues on production servers
  • Resolved 98% of high-priority TFS and financial-related issues in under 10 minutes
  • Monitored project milestones and deliverables with 99% success rate
  • Oversaw major SaaS projects including InstaCare app suite, EMR systems, CRM, and patient systems
  • Managed product department with six teams (QA, .NET, Angular, iOS, Android) totaling eight members
  • Ensured 24x7x365 customer support for large clients in Pakistan
  • Extensively used Atlassian JIRA, Confluence, and Slack for project management and collaboration
  • Provided service reports and operational reviews
  • Planned deployment and features addition like SMS management system, online payments, automated calls, and POS integration
  • Facilitated daily Scrum meetings addressing issues, blockers, and deployments.
Nov 2021 - Mar 2022
5 months

Technical Support Manager

Digitify

  • Achievements:
  • Solved support tickets within KPIs achieving 99% success rate
  • Responded within 10 minutes to production server issues
  • Resolved 98% of high-priority financial-related issues in under 10 minutes
  • Rectified JQL for 100% accurate data extraction from JIRA
  • Managed support department comprising five teams with 15+ members
  • Provided 24x7x365 support to UAE clients
  • Managed YAP versions for B2B services exclusive to EDB Bank, UAE and B2C for UAE residents
  • Extensively used JIRA Service Desk Management and Confluence
  • Extracted statistical data using JQL for operational reviews
  • Collaborated with partners such as RAK Bank, FSS, YAP, and Infobip Ltd.
  • Planned features like lien management, authorization services, KYC updates, and loan systems
  • Facilitated daily Scrum meetings for technical issue discussions.
Feb 2020 - Nov 2021
1 year 10 months

Technical Support Manager - AutoSys Workload Automation Consultant

FasePro LLC

  • Achievements:
  • Solved support tickets within KPIs achieving 99% success rate
  • Responded within 2 minutes to critical issues on production servers
  • Resolved 98% of high-priority issues in under 10 minutes
  • Supported Savvas Learning Company remotely with 100+ team members
  • Automated business processes using Broadcom AutoSys software
  • Administrated Zoom meetings globally
  • Managed tasks including data retrieval, report creation, and email communications
  • Worked on Linux servers using Oracle as the database
  • Escalated highly technical tasks to backend teams.
Jun 2015 - Feb 2019
3 years 9 months

IT Technical Support Manager

AR Wealth LLC

  • Achievements:
  • Solved support tickets within KPIs achieving 99% success rate
  • Migrated 20+ systems to Windows 10 without downtime
  • Produced IT Inventory reports using SQL Server Reporting, Power BI
  • Migrated email servers to G Suite minimizing downtime to services
  • Restricted USB devices reducing malware spread by over 70%
  • Started regular data backups preventing critical data loss
  • Prevented ransomware malware attacks by implementing email strict rules
  • Improved IT Inventory System with scheduled reporting
  • Managed IT operations across subsidiaries
  • Set up IT infrastructure for new locations
  • Implemented IT policies, data security, vendor negotiations, and system configurations.
Jan 2014 - Apr 2015
1 year 4 months

IT Project Manager

HeiTech International LLC

  • Achievements:
  • Reduced development issues in SAAED Application by 70% in two months
  • Delivered SAAED Beta versions with minimal resources
  • Re-engineered IPS for deployment in Abu Dhabi Traffic Police Smart Car
  • Worked on major UAE Government projects such as SAAED System, ADNA, IPS, EVG
  • Delivered successful projects using Agile methodology and SCRUM framework
  • Reviewed system design documents and captured requirements
  • Conducted training, UAT sessions, and stakeholder presentations
  • Developed databases and operational software for government use.
Jul 2013 - Jan 2014
7 months

IT Project Manager

Global Business Solutions

  • Achievements:
  • Re-engineered HMiS within eight weeks for Dubai Health Authority
  • Improved HMiS design and database efficiency
  • Delivered web applications like CRM, POS, HRMS for Dubai clients
  • Conducted training and prepared resource and project plans
  • Integrated HMiS with DHA systems
  • Developed modules such as messaging and report systems.
May 2011 - Jun 2013
2 years 2 months

IT Project Manager

Sulata iSoft

  • Achievements:
  • Reduced webpage load time by 20%
  • Redesigned database queries reducing querying time by 50%
  • Delivered multiple telecom projects using Agile methodology
  • Conducted change management and quality assurance
  • Hands-on technologies like ASP.NET, SQL Server upgrades.
  • Supported end users and developed business-friendly documentation.
Oct 2010 - Apr 2011
7 months

Technical Support Manager

HSBC

  • Achievements:
  • Reduced daily data processing time by 77%
  • Rectified TFS errors improving sales capturing accuracy
  • Qualified as Restricted Data Custodian (RDC)
  • Delivered technical support and trained end users across UAE branches
  • Proposed migration of ASP Classic web portal to updated .NET framework.
Jan 2008 - Sep 2010
2 years 9 months

IT Manager

RSP

  • Achievements:
  • Improved services with vendors by 25%
  • Produced time-critical reports using SQL Server and Power BI
  • Oversaw IT infrastructure in multiple offices
  • Delivered daily IT operations and system migrations
  • Managed Active Directory, Windows Server, backups, and inventory control.
Jun 2006 - Jan 2008
1 year 8 months

CRM & Business Analyst Executive

Warid Telecom (Pvt.) Ltd.

  • Achievements:
  • Nationwide deployment of CRM System making it live in 2006
  • Planned development using ASP.NET with SQL backend
  • Delivered employee training and analyzed customer trends using data.
  • Improved reporting systems and streamlined task management using stored procedures.
May 2005 - Jun 2006
1 year 2 months

Subscriber Management Executive

Warid Telecom (Pvt.) Ltd.

  • Developed Call Rate Calculator tool significantly reducing query time.
  • Delivered modules integrated with SMT system utilizing .NET technologies.
  • Oversaw documentation improvements and nationwide web portal use.
Jul 2004 - Nov 2004
5 months

Project Software Engineer

dLogical Limited

  • Worked on SaaS-based ERP system projects for UK clients
  • Delivered modules for purchase orders, stock control, and complaint systems
  • Assisted in live deployment and end-user training.
Mar 2004 - Jul 2004
5 months

Community Executive

Stafford Muslim Community Centre

  • Organized trips and developed member registration systems using MS Access.
Jul 2003 - Aug 2003
2 months

Software Engineer

LumenSoft Technologies

  • Designed user-friendly software, tested functionality, and created manuals.
Sep 2000 - Jun 2004
3 years 10 months
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Staffordshire University

B.Sc. (HONS) Computing Science, Software Engineering

May 1999 - Nov 1999
7 months

Sales Supervisor - Internship

Nestlé

  • Managed sales operation projects and delivered performance reports.
  • Provided sampling and merchandising presentations.
Sep 1998 - Dec 1998
4 months

Survey Team Leader - Internship

Gallup Pakistan

  • Delivered statistics through interviews, transcription, coding, and sorting data.
Jan 1996 - Dec 1998
3 years
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Government College University, Lahore

BA, Majors in Economics, Statistics, Persian (Optional)

Summary

Insightful, results driven, seasoned, customer-focused, articulate and analytical ICT Professional, having 16+ years of experience, successfully completed a broad range of international corporate IT Projects while participating in planning, analysis, designing and implementation of the solutions in support of the business objectives.

Outstanding project and program leader with multi-tasking capability in deadline oriented environment; able to coordinate and direct all phases of the project while managing, motivating and guiding teams. Highly driven, ICT professional comfortable in multifaceted business environments with strong interpersonal, communicative and organizational skills. Keen eye on the changing trends in the technology being used in different sector.

Result oriented and self-motivated individual with ability to work collaboratively and commitment to achieve corporate goals. Takes pride in delivering high quality work products, and enjoys working as an integral part of a team.

Languages

Urdu
Native
English
Advanced
Punjabi
Intermediate
German
Elementary

Education

Sep 2000 - Jun 2004

Staffordshire University

B.Sc. (Hons) · Computing Science, Software Engineering · United Kingdom

Oct 1996 - Jun 1998

Government College University, Lahore

BA · Economics, Statistics, Persian (Optional) · Lahore, Pakistan

Certifications & licenses

Quality Health Safety and Environment Awareness

AWS Certified Cloud Practitioner

Designing, Installation, & Programming - Lutron Shades Training

Google Cloud Platform Fundamentals - Core Infrastructure

Information Security Awareness

Phishing

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