Muhammad (Haroon) Haroon ehsan
Managing Consultant - Project Manager
Experience
Jan 2025 - Present
1 year 1 monthCranbury, United States
Managing Consultant - Project Manager
Visionet Systems Inc.
- Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
- Working with a US based client who is a global leader in sustainable paper and packaging, operating in 40 countries
- Projects are based on digital manufacturing which means to have the manufacturing processes digitized from start to finish
- Collaboration and management of the team comprising of more than 10 members, based in USA in EST time zone and other countries including Brazil, Poland, India, etc.
- Responsible for projects having a budget of more than $1 million
- Used ServiceNow, Azure DevOps (ADO), Dynamics 365 Project Operations and PAS (Project Authorization System) to track projects from initiation to testing and deployment
- Provision of service reports including incident statistics, problem management data and root cause analysis for operational reviews
- Managing remote daily Scrum meetings in the morning with the project team members discussing current issues, upcoming deployments and any blockers
Jun 2024 - Dec 2024
7 monthsCranbury, United States
Principal Consultant - Project Manager
Visionet Systems Inc.
- Working with clients of Visionet Systems based in USA, a subsidiary of Systems Limited, Pakistan
- Working with a US based client who is a global leader in sustainable paper and packaging, operating in 40 countries
- Projects are based on digital manufacturing which means to have the manufacturing processes digitized from start to finish
- Collaboration and management of the team comprising of more than 10 members, based in USA in EST time zone and other countries including Brazil, Poland, India, etc.
- Responsible for projects having a budget of more than $1 million
- Used ServiceNow, Azure DevOps (ADO), Dynamics 365 Project Operations and PAS (Project Authorization System) to track projects from initiation to testing and deployment
- Provision of service reports including incident statistics, problem management data and root cause analysis for operational reviews
- Managing remote daily Scrum meetings in the morning with the project team members discussing current issues, upcoming deployments and any blockers
Jun 2023 - Nov 2023
6 monthsLahore, Pakistan
Technical Product Manager
InstaCare
- Solved development bug tickets within KPIs and achieved 99% success rate
- Consistently responded within 10 minutes of receiving an email with an issue on the production server
- Resolved 98% of high priority TFS and financial related issues within 10 minutes
- Monitored and tracked project milestones and deliverables with 99% success rate
- Worked on major SaaS projects including InstaCare Super Health app, InstaCare Super Clinic app, InstaCare EMR System (B2B), InstaCare Patient System (B2C), InstaCare CRM and InstaCare Team Time System
- Managed the product department comprising six teams including QA, .NET backend development, .NET frontend development, Angular development, iOS development and Android development
- Responsible for project success from initiation to deployment and maintenance
- Provided 24x7x365 support to customers and large clients including weekends and public holidays
- Extensively used Atlassian JIRA, Confluence and Slack to manage projects, sprints and issue resolution
- Provided service reports including incident statistics, problem management data and root cause analysis
- Resolved ALM issues with customers and third parties including JazzCash, EasyPaisa and e-Ocean
- Planned development and deployment of new features including SMS management system, online payment system, automated calls, discounts, feedback, email management system, billing reports, stock reports and POS integration
- Managed daily Scrum meetings discussing current issues, upcoming deployments and blockers
Nov 2021 - Mar 2022
5 monthsLondon, United Kingdom
Technical Support Manager
Digitify
- Solved support tickets within KPIs and achieved 99% success rate
- Responded within 10 minutes of receiving an email with an issue on the production server
- Resolved 98% of high priority TFS and financial related issues within 10 minutes
- Rectified the JQL to extract 100% accurate data from JIRA for report generation
- Managed the support department comprising five teams including QA, Java backend, Java frontend, iOS and Android development (15+ members)
- Provided 24x7x365 support to clients in UAE including weekends and public holidays
- Managed both B2B and B2C versions of YAP for EDB Bank and UAE residents
- Extensively used JIRA Service Desk and Confluence to track and resolve issues
- Extracted statistical data from JIRA using JQL
- Provided IT service reports including incident statistics, problem management data and root cause analysis
- Resolved ALM issues with third parties including RAK Bank, FSS, YAP and Infobip
- Planned development and deployment of new features including lien management, reporting services, authorization services, KYC, OTP services, UI/UX updates, loan management, bank statement generation and distribution
- Managed daily Scrum meetings discussing current issues, upcoming deployments and blockers
Feb 2020 - Nov 2021
1 year 10 monthsUnited States
Technical Support Manager - AutoSys Workload Automation Consultant
FasePro LLC
- Solved support tickets within KPIs and achieved 99% success rate
- Responded within 2 minutes of receiving an email with an issue on the production server
- Resolved 98% of high priority issues within 10 minutes
- Worked remotely with Savvas Learning Company and a global team of over 100 members
- Automated processes using Broadcom’s AutoSys Workload Automation software
- Administered Zoom meetings with global clients and colleagues
- Managed tasks including data retrieval, report creation and email distribution
- Handled high priority tasks critical to daily business decisions
- Accessed critical processes on Linux servers using Oracle database
- Attended meetings via Zoom, Microsoft Teams and Cisco Webex
- Escalated technical tasks to backend teams
Jun 2015 - Feb 2019
3 years 9 monthsAbu Dhabi, United Arab Emirates
IT Technical Support Manager
AR Wealth LLC
- Solved support tickets within KPIs and achieved 99% success rate
- Migrated 20+ systems to Windows 10 without downtime
- Produced IT inventory, employee attendance and issue resolution reports using SSRS, Report Builder and Power BI
- Migrated email server to G Suite in one day with no downtime
- Implemented personal device restrictions reducing malware risk by over 70%
- Resolved main printer issue in 3 hours, saving cost and time
- Initiated company-wide data backup strategy following hardware crash
- Enforced strict email usage rules to prevent ransomware attacks
- Implemented IT inventory control system with regular reporting
- Managed IT operations for multiple subsidiaries and new location setups
- Implemented IT policies, data and network security and vendor negotiations
- Managed system configurations, troubleshooting, software licensing and projects
- Maintained security across company systems, intranet and internet
Jan 2014 - Apr 2015
1 year 4 monthsDubai, United Arab Emirates
IT Project Manager
HeiTech International LLC
- Reduced development issues in SAAED application by 70% in 8 weeks
- Produced management reports using SSRS, Report Builder and Power BI
- Launched SAAED Beta versions 1.0 and 2.0 with a three-developer team
- Re-engineered and deployed IPS in Abu Dhabi Traffic Police Smart Car in 4 weeks
- Delivered 3 projects and 1 proof of concept for UAE government entities
- Managed projects using JIRA, Confluence, Trello, Slack, MS Project and MS Visio
- Implemented Agile methodology with Scrum framework
- Presented project progress to stakeholders and C-level executives
- Prepared SRS and system design documents and obtained client sign-off
- Reviewed design documents and distributed tasks among team members
- Captured requirements through process models, use cases, user stories and wireframes
- Led change management, quality assurance and testing processes
- Delivered continuous project versions after successful UATs
- Designed and developed databases and deployed SAAED software on Panasonic Toughbooks
- Conducted training, testing and UAT sessions with SAAED employees
- Installed IP camera integration with live streaming in patrol cars
Jul 2013 - Jan 2014
7 monthsDubai, United Arab Emirates
IT Project Manager
Global Business Solutions
- Re-engineered HMiS project with enhanced functionality in less than 8 weeks for Dubai Health Authority
- Implemented a new design 30% more robust and efficient
- Produced decision-enabling reports using SSRS, Report Builder and Power BI
- Optimized database design to reduce query time by 10%
- Managed web application enhancements, debugging, marketing, licensing, versioning and pricing for multiple products
- Executed one project for a Dubai client
- Presented applications and software to clients
- Prepared project plans, resource plans and conducted project meetings and training sessions
- Distributed tasks and followed up to completion
- Captured requirements through process models, use cases, wireframes and data dictionaries
- Conducted training, testing and UAT sessions
- Analyzed business needs and developed marketing plans for HMiS
- Integrated HMiS with DHA system for automatic doctor claim approvals
- Redesigned HMiS per business requirements
- Managed change management, quality assurance, testing and UAT
- Developed new HMiS modules including reporting, security and messaging
May 2011 - Jun 2013
2 years 2 monthsLahore, Pakistan
IT Project Manager
Sulata iSoft
- Reduced web page loading time by 20% by eliminating unwanted code
- Produced reports using SSRS, Report Builder and Power BI
- Reduced data querying time by 50% through query redesign
- Rectified sales module errors to ensure accurate financial reports
- Managed all SDLC phases for web portals of Mobilink and Warid Telecom
- Delivered two telecom projects and one trading company project
- Implemented Agile methodology with Scrum framework
- Prepared project plans, workflows and managed dependencies and risks
- Established and managed quality assurance department and testing policies
- Hands-on experience with ASP.NET, C#, JavaScript, AJAX, jQuery and three-tier architecture
- Converted database from SQL Server 2005 to SQL Server 2008 R2
- Developed bespoke reports from SQL and Oracle
- Created business plans and user documentation
- Supported multiple projects within deadlines
- Provided technical support documentation and training materials
- Maintained strong relationships with staff and managers
Oct 2010 - Apr 2011
7 monthsDubai, United Arab Emirates
Technical Support Manager
HSBC
- Reduced daily data processing time by 77%
- Rectified TFS errors resulting in a 30% revenue increase
- Provided TFS services by uploading daily cheque data for bank branches
- Worked with Microsoft ASP Technology, .NET Framework, ASP.NET, C#, VB.NET, Java, JavaScript, AJAX and SQL
- Qualified as Restricted Data Custodian handling critical confidential data
- Proposed conversion of ASP Classic portal to .NET technology
- Supported critical modules independently
- Trained end users across Dubai, Abu Dhabi and Sharjah
- Provided proactive technical support via telephone, email and in person
- Prepared user manuals, training materials, FAQs and administrative manuals
- Optimized portal performance by regular code defragmentation
- Performed daily data synchronization, backup and server maintenance
- Handled UAT, documented errors, control gaps and security risks
- Conducted risk analysis and implemented mitigation strategies
Jan 2008 - Sep 2010
2 years 9 monthsDubai, United Arab Emirates
IT Manager
RSP
- Managed vendor relationships achieving 25% improved services at 10% reduced cost
- Produced decision-support reports using SSRS, Report Builder and Power BI
- Resolved network access issues and installed new LAN switch within 10 minutes
- Provided strategic IT consulting and managed daily IT operations across two offices
- Planned and oversaw infrastructure setup for new offices on Sheikh Zayed Road, Palm Jumeirah and Abu Dhabi
- Implemented IT policies, data and network security and managed vendor negotiations
- Managed DFS namespace, data migration, folder and file structure design
- Performed system configuration, troubleshooting, software licensing and project management
- Delivered daily IT support and ensured 24/7 infrastructure availability
- Implemented IT inventory control system and conducted data backup and archiving
- Managed network and print server configuration, maintenance and troubleshooting
- Configured and maintained Windows Server and Active Directory
- Managed software and hardware installations, website maintenance and portal development
Jun 2006 - Jan 2008
1 year 8 monthsLahore, Pakistan
CRM & Business Analyst Executive
Warid Telecom (Pvt.) Ltd.
- Received appreciation for CRM system deployment for Wateen Telecom
- Proposed hierarchical task management improving task maintenance by 80%
- Improved CRM report generation by 90% using stored procedures
- Developed hierarchical employee portal access achieving 97% accuracy
- Enhanced employee search and reporting by 88%
- Managed full life cycle of CRM system development using ASP.NET, VB.NET and SQL
- Retrieved reports from Oracle and MS SQL and delivered employee information portal
- Conducted nationwide employee training on CRM system
- Automated manual work, performed quality assurance and generated reports
- Analyzed customer usage and invoice data, reporting trends to senior management
- Monitored daily trends of IN and HLR registrations
May 2005 - Jun 2006
1 year 2 monthsLahore, Pakistan
Subscriber Management Executive
Warid Telecom (Pvt.) Ltd.
- Developed web portal Call Rate Calculator resolving overcharging complaints in under 15 seconds
- Streamlined documentation with SMT Forms Streamline System improving process efficiency by 90%
- Coordinated nationwide processes through web portal at 98% efficiency
- Enhanced report generation by 99% per specified criteria
- Managed full life cycle of web projects, quality assurance and report generation
- Analyzed and resolved customer inquiries and complaints promptly
- Designed, developed and maintained SMT Forms Streamline System modules including sale return, direct debit and financial adjustments
- Designed, developed and maintained Call Rate Calculator for call, SMS, MMS and GPRS charges
Jul 2004 - Nov 2004
5 monthsBurton upon Trent, United Kingdom
Project Software Engineer
dLogical Limited
- Received appreciation for meeting deadlines and timely ERP system integration
- Worked on SaaS-based ERP project for WB Power Services Ltd.
- Managed full web development life cycle of bespoke ERP modules
- Deployed ERP system in live environment and provided end-user training
- Produced weekly progress reports and presentations to client
- Gained hands-on experience with PERL, MySQL, JavaScript and HTML
- Developed modules including stock control, purchase order, messaging, complaint, job scheduling, maintenance and customer inquiry
- Performed UAT and trained client users before go-live
Mar 2004 - Jul 2004
5 monthsStafford, United Kingdom
Community Executive
Stafford Muslim Community Centre
- Organized a trip to Cadbury World for children
- Assisted in teaching activities
- Developed member registration form in MS Access
- Created members database in MS Access
Jul 2003 - Aug 2003
2 monthsLahore, Pakistan
Software Engineer
LumenSoft Technologies
- Designed software solutions for customers
- Performed software testing
- Wrote and proofread software manuals
May 1999 - Nov 1999
7 monthsLahore, Pakistan
Sales Supervisor - Internship
Nestlé
- Supervised Nestlé tricycle operation project in Lahore
- Designed daily, weekly and monthly sales report forms in spreadsheets
- Performed daily data entry of sales
- Presented project outcomes to marketing and sales management
- Conducted product merchandising and sampling
Sep 1998 - Dec 1998
4 monthsLahore, Pakistan
Survey Team Leader - Internship
Gallup Pakistan
- Collected and verified interview data
- Performed transcription, sorting and editing
- Conducted code verification
Summary
Insightful, results driven, seasoned, customer-focused, articulate and analytical ICT Professional, having 16+ years of experience, successfully completed a broad range of international corporate IT Projects while participating in planning, analysis, designing and implementation of the solutions in support of the business objectives.
Outstanding project and program leader with multi-tasking capability in deadline oriented environment; able to coordinate and direct all phases of the project while managing, motivating and guiding teams. Highly driven, ICT professional comfortable in multifaceted business environments with strong interpersonal, communicative and organizational skills. Keen eye on the changing trends in the technology being used in different sector.
Result oriented and self-motivated individual with ability to work collaboratively and commitment to achieve corporate goals. Takes pride in delivering high quality work products, and enjoys working as an integral part of a team.
Interested in a challenging role as IT Manager, Technical Support Manager, IT Service Delivery Manager, IT Project Manager, IT Consultant, Application Development, Application Support Manager, IT Operations, System Engineer, System Analyst, or Business Analyst.
Skills
- Analytical And Problem Solver
- Time Management
- Leadership, Team Building, Training & Interpersonal Skills
- Organizational And Communicative Skills
- Business / Is Strategy And Planning
- Relationship Management
- Technical Strategy And Planning
- Systems Development
- Vendor Management
- Service Management
Languages
Urdu
NativeEnglish
AdvancedPunjabi
IntermediateGerman
ElementaryEducation
Sep 2000 - Jun 2004
Staffordshire University
B.Sc. (Hons) Computing Science, Software Engineering · Computing Science · United Kingdom
Oct 1996 - Jun 1998
Government College University, Lahore
BA, Majors: Economics, Statistics, Persian (Optional) · Economics, Statistics, Persian (Optional) · Lahore, Pakistan
Certifications & licenses
Quality Health Safety And Environment Awareness
Information Security Awareness
AWS Certified Cloud Practitioner
Google Cloud Platform Fundamentals - Core Infrastructure
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